The sales people indicated that the sofa was available in all swatch colours but failed to say that there was an extra fee. The display also doesn't indicate prices or pricing. Even on completion of s... See more
Company replied
Location
Switch locationRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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As soon as we entered the shop we felt welcome and put at ease by the sales person. Who was very informative, friendly and approachable. Looking around at our own pace and when we needed help we s... See more
it was our first time dealing with Poltronesofa, but i must say it was a good experience, the staff were nice and friendly and when ordering our furniture everything went nice and smooth.
From the my wife and I walked in we were greeted and welcomed by staff . There was no pressure on buying furtiniture. The whole experience the paperwork completed and making payment was really str... See more
Company details
About Poltronesofa - Loughborough
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, United Kingdom
- 01509 631800
4.5
Excellent
964 reviews
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Easy to order in store
Easy to order in store. Lots of fabric choice. Delivered on time. Beautiful chair
July 7, 2026
All round service from ordering to…
All round service from ordering to delivering . Professionally delivered .
July 9, 2026
Excellent experience buying from this…
Excellent experience buying from this company. Everything happened when they said it would.100% recommend
July 9, 2026
Great service and advice
Great service and advice. Selling team an the highest possible level.
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales people indicated that the…
The sales people indicated that the sofa was available in all swatch colours but failed to say that there was an extra fee. The display also doesn't indicate prices or pricing. Even on completion of sale the additional price was not mentioned. Duplicitous is the only word which describes the staff. I didn't mind the extra price its that it was never referred to which I find unworthy and distrust.
July 7, 2026
Reply from Poltronesofa - Loughborough
Good Morning Vijay,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience in store and can completely understand how disappointing it must have been when you noticed this.
The furniture can be offered in a wide range of fabrics and leathers however the price does vary dependant on your choice. We do expect that the team explain this at the point of sale so that you are fully aware of all charges.
I apologise sincerely for any upset caused and have also passed your review over to the store to discuss this with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
it was our first time dealing with…
it was our first time dealing with Poltronesofa, but i must say it was a good experience, the staff were nice and friendly and when ordering our furniture everything went nice and smooth.
June 30, 2026
happy with our experience
sofas arrived in the predicted timeframe, delivery and assembly was quick, sofas are very comfy. customisation was fairly easy and salesmen were friendly
July 1, 2026
Great customer service
Great customer service, met our needs & Omar at Loughborough really looked after us.
June 21, 2026
Unprompted review
Pete was great!!
We were served by Pete at the Loughborough store. I cannot express how lovely and helpful he was. We felt extremely comfortable with his service. He is an asset to the company! Thank you.
July 1, 2026
Most welcoming was our first impression…
Most welcoming was our first impression on arrival.
We explained what we wanted and Amos told how to use the store.
We were so happy we did purchase a suite of furniture.
June 25, 2026
As soon as we entered the shop we felt…
As soon as we entered the shop we felt welcome and put at ease by the sales person.
Who was very informative, friendly and approachable. Looking around at our own pace and when we needed help we soon got some attention.
Leaving us to come and have a look on another day.
June 17, 2026
Delivery men very pleasent and quick
June 23, 2026
Oliver was an amazing salesman
Oliver was an amazing salesman, he asked us what we were looking for and as we were after a specific size he knew exactly what to offer us. His customer service was absolutely fantastic and I would highly recommend him to anyone.
June 21, 2026
Excellent quality and comfort
I am very satisfied with my experience at Poltronesofà. The staff were friendly, professional, and helped me choose the perfect sofa for my home. The quality of the furniture is excellent, and the comfort exceeded my expectations. The materials and craftsmanship are impressive, and the sofa looks beautiful in my living room. I would highly recommend Poltronesofà to anyone looking for stylish, comfortable, and high-quality furniture.
June 13, 2026
Very friendly staff showed me round…
Very friendly staff showed me round shop picked my sofa and he showed me how it worked very happy with it all..
June 11, 2026
we were well looked after by Mike who…
we were well looked after by Mike who was very informed about your product
June 10, 2026
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