Thank you for a very prompt and professional delivery service. The 2 delivery men were excellent, took time to explain how the recliner and charger worked, how the backs were removed if I ever had to... See more
Location
Switch locationUnit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB
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See what reviewers are saying
We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much... See more
Staff amazingly helpful and very knowledgeable, quality of furniture looks to be of a high standard. Only problem so far is using the financial company’s app. Not good!
Company replied
I absolutely love it its stylish,comfortable and feels very well made. The cushions are supportive yet soft,making it the perfect place to relax after a long day. It looks really better in person and... See more
Company details
About poltronesofà - Luton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, United Kingdom
- 01582 430790
4.4
Excellent
600 reviews
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DO NOT BUY ANYTHING FROM SCS
MY SOFA STILL HAVEN'T ARRIVED YET, AND ITS BEEN NEARLY 4 MONTHS. THEY KEEP CHANGING THE DATES, THIS IS NEARLY THE FOURTH TIME THAT THEY HAVE DELAYED THE DATES.
BAD CUSTOMER AND DELIVERY SERVICE. THIS WILL BE THE FIRST AND LAST TIME I'M EVER GOING TO BUY ANYTHING FROM SCS AGAIN.
I WANTED TO GIVE 0 STAR RATING, BUT IT DIDNT LET ME SO I GAVE IT A 1 STAR RATING.
December 14, 2024
Reply from poltronesofà - Luton
Kind Regards
Laura
Customer Experience | ScS
Deliver team were great
Deliver team were great, informed before hand when they'd arrive, were polite and helpful on installation. Thanks lads 👏
December 24, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
There was a good range of furniture to…
There was a good range of furniture to view at the Luton branch.
We were greeted upon entering & then left to look around & try some of the sofas we were interested in. The electric recliners were mostly working although the discounted stock in the warehouse area didn’t have any power to them.
Staff were on hand to answer questions & knowledgeable about their stock. Upon choosing furniture we were able to make a further appointment to complete our purchase easily & Amar was extremely helpful in guiding us through our purchase. Thank you 🙏
November 21, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I don't like these sofas
I don't like these sofas. They are most uncomfortable sofas. I wish I thought about before I made the decision as I do always.
July 7, 2024
Reply from poltronesofà - Luton
Good Morning Mrs Rashid,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in the furniture that you have received from us as we would always aim to provide a quality product for our customers.
If there is anything that you would like to discuss with us then please feel free to contact our customer support team on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Simon and Dan were very helpful and…
Simon and Dan were very helpful and knew their job very well.
August 29, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Faultless delivery service!
Martin and Graham were very good, made the process very easy which was good for me as I'm heavily pregnant. They brought it up to my 1st floor flat, put it together and left it exactly as we saw it in store. We couldn't fault the delivery service we received today. Thank you!
October 11, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
This is the worst SCS company ever not…
This is the worst SCS company ever not sure why trading standards has not shut this down yet, I viewed a nice sofa nice comfortable in store but then sent something completely different, and the sofa has now got baubles on them they said that nothing they can do. So any advice to any body please don't buy from here!!!!
February 26, 2024
Unprompted review
Reply from poltronesofà - Luton
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that your furniture was not as expected on arrival and that you have come across with some concerns from this.
As I do not have your order details I am unable to comment on what has been advised previously however again I am sorry if this was not the outcome that you had been hoping for.
Should you require any further help then please feel free to send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
The staff meb who was very helpful
The staff meb who was the sell guy was very helpful he went out of his way to help me out I am very grateful to him and lived do business with him 💯 out of 💯
September 18, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff at the Luton showroom Arman very…
Staff at the Luton showroom Arman very helpful and showed us the right product that we were looking for.
Delivery personnel Paul and, Alex delivered the sofa. They were polite, respectful and very helpful.
Product ordered and delivered at standard required
September 17, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady was very helpful
The lady was very helpful, im replacing an old 3 seater sofa with 2 armchairs, i took the measurements of the sofa and she was very knowledgeable about on the sizes of the chairs
September 11, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very professional and helped my family…
Very professional and helped my family choose the perfect couch
August 29, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff were very helpful and friendly
August 29, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Jay & Taylor delivered very helpful…
Jay & Taylor delivered very helpful even with small children in the way.
September 7, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
looking for sofas
very helpful in showing what we was looking for and not pushy in trying to sell .
August 25, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales person Shahida was very helpfull.
The sales person Shahida was very helpfull and knowlegeable in her job.
August 26, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The service was very efficient
The service was very efficient, made us feel welcome and accommodated our price .
August 17, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady that took care of us helping…
The lady that took care of us helping us get what we were looking for was very helpful thank you
August 7, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful friendly manager not pushy…
Very helpful friendly manager not pushy at all
August 6, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery experience
I had 2 sofas delivered. Phil and Chris were very polite and helpful. Sofas were placed where requested. Rubbish taken away. A very good delivery experience
July 26, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Had to wait a very long time for…
Had to wait a very long time for delivery but eventually the two recliners arrived and they are very comfortable
July 22, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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