poltronesofà - Luton Reviews 

602
TrustScore 4.5 out of 5

4.4

Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Friendly greeting. Staff were not pushy but always available to answer questions. Kamaran gave us, what seemed, a comprehensive over view of our options. Took us through the ordering process.

Rated 5 out of 5 stars

The delivery was made within the time frame given, if slightly early. The two men were polite, worked well together and quickly put the units together where the furniture was to sit and cleaned up a... See more

Rated 4 out of 5 stars

Staff amazingly helpful and very knowledgeable, quality of furniture looks to be of a high standard. Only problem so far is using the financial company’s app. Not good!

Company replied

Rated 5 out of 5 stars

Thank you for a very prompt and professional delivery service. The 2 delivery men were excellent, took time to explain how the recliner and charger worked, how the backs were removed if I ever had to... See more


Company details

  1. Furniture Store

About poltronesofà - Luton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, United Kingdom

  • 01582 430790

4.4

Excellent

TrustScore 4.5 out of 5

602 reviews

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4.4

All reviews

(602)

17,063 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were very helpful after…

The staff were very helpful after helping us for 3 hours - I managed to purchase three main furniture items for my new home +I'm more than happy !!

March 30, 2024
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 1 out of 5 stars

They broke my new dining table when…

They broke my new dining table when they build it. And I was waiting for this more than 4 months. This is really sad and very disappointing. I have not been called to be informed to what will happen next. I had to call in my self. I hope I will not be waiting another 4 months. This time I have no dining table. No compensation has been offered to me.

March 28, 2024
Unprompted review
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Reply from poltronesofà - Luton

Good Morning Zubair,

Thank you for your review and I hope you are well today.

I do apologise that you have rated us 1* today in regards to your delivery experience. Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your sales order number or postcode and address so we can look into this for you.

Many Thanks
Beth - ScS Social Media Team

Rated 5 out of 5 stars

Good service

Smooth efficient delivery and friendly service from Simon and Steffan. Great service from retail store team particularly the store manager who was extremely patient and informative.

March 25, 2024
Unprompted review
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Staff very polite and a good salesman

Staff very polite and a good salesman
sold us the sofa. Incidentally a review
of….when the sofa will be delivered would be good (We need to get rid of the other one).

Mrs. K.T Handford.

March 10, 2024
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

SCS…

The Delivery was brilliant and earlier than expected Chris and Brad were pleasant and helpful the furniture is absolutely divine and the perfect size for my room.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Luton SCS

Shaz greeted us we entered the showroom in a ver friendly manner.
We originally wanted to view corner sofas and after showing and sitting on a number of these Shaz brought us coffee whilst we were discussing the choice of furniture and payment options.
We ended up ordering 2 stand alone sofas!
Shaz was very knowledgable and attentive throughout our visit and wouldn’t hesitate to recommend her.

February 28, 2024
Rated 5 out of 5 stars

Website v Instore

Viewed a few sofas on the website but couldn't choose, decided to look in person. Kameron was very helpful and showed all the options before making a choice. Online you don't get a feel for the fabric or the functional aspects of the sofas.

February 22, 2024
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service
ScS provided an exceptional service from purchase to delivery. The process was smooth and easy. Delivery was excellent. Kept up to date throughout the process. On delivery day, received text updates and a call from the delivery guys Graham and Martin. They arrived on time. They were polite, friendly and respectful. They set up the sofa beds promptly and efficiently. I would highly recommend.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly sales team

We were met by a very pleasant salesman Nathan, who helped us choose from a range of sofas which suited our requirements.
After he had pointed out a selection he left us to look around at our leisure to make our decision.
We felt that we were helped as opposed to being forced into buying something.

January 5, 2024

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