Friendly greeting. Staff were not pushy but always available to answer questions. Kamaran gave us, what seemed, a comprehensive over view of our options. Took us through the ordering process.
Location
Switch locationUnit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB
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See what reviewers are saying
The delivery was made within the time frame given, if slightly early. The two men were polite, worked well together and quickly put the units together where the furniture was to sit and cleaned up a... See more
Staff amazingly helpful and very knowledgeable, quality of furniture looks to be of a high standard. Only problem so far is using the financial company’s app. Not good!
Company replied
Thank you for a very prompt and professional delivery service. The 2 delivery men were excellent, took time to explain how the recliner and charger worked, how the backs were removed if I ever had to... See more
Company details
About poltronesofà - Luton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, United Kingdom
- 01582 430790
4.4
Excellent
602 reviews
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On time, polite and friendly service.
My partner had hurt his back so wasn’t able to help with any of the delivery of our sofa and chair. The delivery was on time we were kept informed of the time slot and they arrived on time. The delivery drivers were polite, understanding that my partner was unable to help and even spent time plumping the pillows and arranging the cushions for us. Excellent all round . Ref BDC-932-933
May 13, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Furniture
The knowledge and information given by AJ , but gave us lots of time with no pressure to make our minds up. No hard sell.
May 9, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Overall good experience
The staff were not pushy and let me and my husband come to our own decision. They also answered every question we had.
April 29, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I’ve left a review not good there…once sale done not interested in there mistakes
I’ve left a review not good there emailed me back saying thanks but it’s been modified? Whatever that means
My advice stay very clear, terrible service, lie not interest in your issues once sale has been completed
April 28, 2024
Unprompted review
Reply from poltronesofà - Luton
Good Morning Gary,
I hope you are well and thank you for taking the time to leave us your review.
We are sorry to see that you have been disappointed with the service received and that you feel the team have not been interested in your issues.
Please feel free to contact us at socialmedia@scs.co.uk, along with a screenshot of your review and your order number or address and postcode and we can certainly take a look into this for you.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
Great experience so far, ScS.
Thank you Amar and Paul.
A good service Selecting, Ordering and measuring of Carpet for our Lounge.
From ordering Carpet on 23rd April, to the fitting happening on 15th May.
Thanks again.
Mrs T
April 28, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excelent assistant
Amar was helping me, and I couldn't have asked for a better assistant. I had a problem with the colour match, and he kindly loaned me a sample to check with my decor.
Brilliant!!!
March 12, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Peter 626
Peter 626
Rice 294
KDC-626-294
Friendly and polite , excellent delivery
April 29, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Can’t fault SCS
Can’t fault SCS! No pressure to buy when you look round and when I told Nathan at the Luton store what I was looking for he led me to a good few he thought was what I wanted. He even emailed me the details so I could go home and measure and ponder on it. I booked an appointment later the following week., whereupon I ordered exactly the one I wanted at a good price, offered tea whilst the details were went through. Currently waiting my delivery in a few months. I’d heard good things about scs and they were all true. Pay them a visit if you’re in the market for a new settee or rug etc.
Sam.
April 20, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
5 star delivery
Steve and Nev delivered our new sofas today, promptly and with great care of both the sofas and the house, and were both very polite and professional. Very happy with the service received. Thank you
April 18, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Was happy with the service received
Was happy with the service received. Shahida was helpful and helped us with all options available to us.
April 16, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very good customer service and delivery…
Very good customer service and delivery men were very helpful nothing was to much trouble for them very pleasant people
April 11, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Wvas made very pleasant by the young man…
Was made very pleasant by the young man that look after us very well mannered and helpful if he's like this with all your customers then you should be proud of him
April 10, 2024
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We have just had our sofa delivered the…
We have just had our sofa delivered the service was amazing ...Alex,Paul and steph did amazing also they where very Polite and helpful ...and took care when bring the new sofa in
April 11, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly helpful member of staff in the…
Friendly helpful member of staff in the store BUT it would of been nice to sit down at a desk to place the order.
Never had to stand at the chosen carpet before to order.
The purchase was very swift.
April 4, 2024
Reply from poltronesofà - Luton
Good Afternoon Mrs Perry-Symes,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be friendly and helpful on your visit but please accept my apologies that you were not offered a place to sit whilst your order was being processed.
I will certainly pass on your feedback to the store so that we can improve on this moving forward.
Thank you for your order with us.
Kind Regards
Lynsey
Customer Experience | ScS
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
ScS luton
Just visited ScS Luton. Amar greeted us at the door and let us know he was there for any enquiries. Stayed close, whilst giving us the space we needed. We bought a sofa, along with some carpet and laminate flooring. Amar was very helpful and informative throughout the whole process. All in all, a very enjoyable visit.
April 7, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great first impression of SCS.
Knowledgeable and helpful sales staff.
Polite and efficient delivery staff.
April 5, 2024
Unprompted review
Reply from poltronesofà - Luton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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