We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... See more
Location
Switch locationUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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See what reviewers are saying
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... See more
I'm terrible for remembering names however I came in with my wife a daughter the staff where amazing with my little one and the young lad that looked after us was great we told him we where moving ho... See more
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... See more
Company replied
Company details
About poltronesofà - Middlesbrough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, United Kingdom
- 01642 779150
4.6
Excellent
2K reviews
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Friendly store staff and delivery guys
Staff were friendly in the store, the store smelled amazing too! Delivery men were friendly and brought my sofas in quick and carefully
July 18, 2026
The furniture in the store was nicely…
The furniture in the store was nicely set out and the sale person showed us the best options for what we wanted.
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
They could answer the phone and get back to customers who have a problem
July 15, 2026
Reply from poltronesofà - Middlesbrough
Good Morning Mrs Latham,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and for the issue that you have come across.
I can see that an issue has been logged regarding a gap in the sofa and your details have been passed on to the 3rd party technicians at Emmiera.
An appointment has now been raised and they will attend on 29/07/26 so that we can look to resolve this for you as quickly as possible.
Please accept my apologies for any upset this may have caused you.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa. Excellent communication about delivery. Polite, respectful delivery personnel. Would definitely buy from this company again.
July 15, 2026
Delivery was perfect.
Delivery was on time. Staff were very friendly and efficient. No problem at all.
July 14, 2026
Excellent communication of sofa…
Excellent communication of sofa delivery
Arrived on time, excellent team in and out very efficiently, very polite and proffessional
July 14, 2026
Staff he was fab new his stuff
July 14, 2026
The lady who helped us was brilliant
The lady who helped us was brilliant. Didn’t pressure us, let us make our own decision and nothing was too much trouble.
July 8, 2026
A welcoming store with no sales pressue
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked.
As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and knowledgeable. We noticed some items had great discounts on quality furnishings and a chair and sofa were subsequently ordered. Would recommend this store.
July 10, 2026
Job well done
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there told us good job
July 11, 2026
The quality of the product is so good I went back for more.
The quality of the product is so good I have bought the chair to match the couch, pity about the waiting time but worth waiting for.
The delivery team could not be more helpful they went the whole mile to get it into the house.
thanks guys
July 2, 2026
Very pleased with the lad so brought my…
Very pleased with the lad so brought my sofa excellent they were very polite
July 9, 2026
Terrible service
Terrible service. Was told would fit through the door, clearly didn't. Had to pay extra for it to be taken apart 200 quid later . Terrible customer service, made the wrong way round. Wouldn't use this company again.
July 8, 2026
Reply from poltronesofà - Middlesbrough
Ciao Lisa,
I hope you are well and thank you for taking your time to leave us a review.
We are sorry to hear that the experience received did not meet your expectations on this occasion.
We understand how frustrating it must have been to encounter issues with the delivery and goods not fitting into your property, particularly with the additional costs involved.
While our team are on hand at point of sale to offer guidance where possible, it is ultimately the customer's responsibility to ensure that purchased furniture will fit into their property and can be manoeuvred safely through all access points before delivery.
We appreciate this can sometimes be difficult, and we're sorry to hear this led to an unexpected dismantling charge. I am sorry if this additional cost was not discussed at point of sale.
As you have advised that your sofa was made the wrong way round if there are issues with your furniture and this does not match your order documentation please do not hesitate to report issues on our online form and our aftercare team can be in touch
https://enquiries.scs.co.uk/
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Excellent company.
Excellent company and lots of choice. We were given lots of help by the colleagues and they were very friendly without being pushy. Looking forward to receiving our new furniture in due course.
July 8, 2026
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