VERY PROFESSIONAL & Curtious

After buying our sofas we were a little unsure when we were going to receive them. The tracking service didn’t work, live chat didn’t work and there was a long wait on phone lines. After sending an email, I received confirmation that delivery would be today. Everything went well after that. We had another confirmation email the night before and this morning. The driver then called to say he was on his way, can’t fault it. There was even a van tracker to see its location. The delivery men, Russell and Simon pulled out all the stops to ensure they got it all in through the doorway as it was very tight! Packaging taken away, and they ensured everything was ok before leaving. Top blokes. Very happy with our delivery!

The delivery men Russell and Simon were on time, very helpful and polite. They unpacked the sofa and took away the packaging and made sure I was happy with the product before they left.
Well done and thank you boys.

Excellent service from Russell and Simon,communication was brilliant and knew exactly what day/time of arrival
They put sofa together and disposed of the wrapping

Also great service when buying the sofa

Delivery drivers Dai & Scott excellent service very professional

I have tried to phone. Waiting time 100 minutes estimated, no tracking or live chat and delivery date still unknown. Emails not replied to, do I need to go on?
This isn't the stores fault they were given a delivery date that they and we believed.

Ordered our sofa ex display on the 29th of October. Told it would be 2-3 weeks. Nothing yet, been trying to contact someone and it’s literally impossible. Wasn’t even sent an order confirmation. Please can someone contact me as I’m getting very worried given all the comments on social media about not having any contact for months. I need to change my delivery address and want to know that it will be delivered asap and before Christmas!

Address is 33 Claremont malpas np206pj

Have updated this review. The social media email does not work. Please get back to me with an update

Bought a sofa from Newport store. Vicky the sale person was very helpful and kept us up to date with delivery date. On day of delivery Dai & Scott the delivery drivers were great unpacked the sofa and placed it where we wanted it I can say it has been a great experience dealing with SCS

Had our sofa, recliner and foot rest delivered today by Russell and Simon from SCS. They were on time and took great care. Very pleased with the items and the delivery. Would highly recommend. Thank you so much

Very helpful and polite,couldn't do enough for us very pleased.

If it was possible to select a negative number I would. The service has been abysmal. After a few attempts to have the suite delivered, we had a delivery date. When they arrived they had bought the wrong settee therefore the whole suite was sent back. Yet to have been able to get another date.

My 82 year old parents are waiting for a delivery of a new settee from the Newport store this week. They have paid £750 deposit and are waiting on what to do next to pay the outstanding balance and to confirm the date of delivery- the Newport store is closed down so unable to visit! The Customer Service line has been busy for the last 2 days and all you can do is ask for a call back! And the tracking system online is having ‘technical issues’ My parents are in a panick and upset they have lost their £750! Terrible service - update - today is the day before due delivery tomorrow 30 th Nov- and we’ve just been told sofa is not coming tomorrow and they don’t have a new delivery date !!!!

Early delivery and easy and efficient installation really friendly attitude left room clean and tidy took all rubbish and done in no time at all

Great service. Delivery guys very polite and helpful.

So Happy with the service after waiting 5 months for my sofa on the day of arrival the boys Russel and Simon were amazing they phoned as they were arriving and I could track them. The guys were friendly and put my sofa in the place I wanted, I was extremely happy with the service

5☆ 's to the delivery team from Bridgend depot, Dai & Scott (BDW-073-759). I was notified the day before that I would be the 1st delivery of day......v useful to know as they came at 6:45 am when it was still dark! Actually appreciated the phone call on route that got me out if bed! Team v efficient & polite & sofa installed in no time at all.
However, 3☆ for quality of sofa though. Have an SCS sofa from 9 yrs ago, still going well. However, the size, seat cushion thickness and comfort of their sofas today definitely seem to have declined quality wise.

Dawn atvthe Newport store is so professional and helpful and an absolute pleasure to deal with.

Dealing with head office "customer service " was a different thing. Unprofessional and unhelpful when they cancelled our order TWICE!

Deri the store manager stepped in and sorted everything.

It was clear from my experience that the store staff at Newport work extremely hard but are not supported by their head office.

I have previously done a 1 star review but that was due to the appalling customer service I had from SCS head office.

Well done to Deri and his team for the drive and determination to provide exceptional customer service.

Excellent service.we were given a 5 hour window the day before delivery but on the day we were given a 20 minute window with a phone call about three quarters of an hour before the guys arrived. The delivery guys were brilliant, they were really polite and quite humorous while getting on with their job. Sofas in within minutes, they unwrapped and assembled quickly and took any rubbish with them. First class service, thank you very much. I would definitely recommend SCS for quality and excellent customer service from start to finish.

Dai and Mathew delivered our new sofas yesterday. They were on time and kept me up to date with their expected arrival time so I could be ready. They carried both through and placed them where I asked in speedy time. They unpacked and checked I was happy with their service. I can honestly say they were super friendly and professional. I wish more were like these two! Thanks.

Great friendly guys who helped by setting up our new sofa 🎉 much appreciated