The delivery boys arrived on time, were polite & friendly and in next to no time they had assembled our new sofa and left taking all the rubbish with them
Location
Switch locationNewport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB
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My mother was looking for a sofa and chair, I took her there as she had seen it advertised on the tv. We entered and a young man approach us we explained what we were after. He told us to look around... See more
Staff were very informative and went through everything before I ordered a 2 and 4 seater sofas /and foot stool. You had lovely cushions also on that sofa and a throw to match - I was willing to buy t... See more
The two men who brought my sofas were very professional, very quick and extremely helpful and pleasant. They actually got everything done in 20 minutes and they did it with ease , I am so impressed wi... See more
Company details
About Poltronesofa - Newport
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom
- 01633 284960
4.7
Excellent
1K reviews
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Delivery was prompt on the date given
Delivery was prompt on the date given. Kept informed.
May 28, 2026
Evan at your Newport store could not…
Evan at your Newport store could not have been more helpful
May 24, 2026
The delivery boys arrived on time
The delivery boys arrived on time, were polite & friendly and in next to no time they had assembled our new sofa and left taking all the rubbish with them
May 30, 2026
Excellent service very welcoming we…
Excellent service very welcoming we were not rushed to decide damion was lovely very helpful lovely man thanks damion x
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poltronesofa - Newport
Ciao Dorothy,
Thank you for your review.
We appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience with us here at Poltronesofà.
All feedback is appreciated and helps us strive to provide an excellent service for all our valued customers.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Nice store, friendly staff
My mother was looking for a sofa and chair, I took her there as she had seen it advertised on the tv. We entered and a young man approach us we explained what we were after. He told us to look around and if we found anything to let him know. We didn't feel pressured at any time. He explained all about the different colours and material. My mother looked at about 5 then seen the one she wanted. We called Evan over and he proceeded the order for us. We even had a few tote bags. Every thing was straight forward.
May 22, 2026
Staff provide very good service.
Staff provide very good service.
Helpful and professional guide us from beginning to the end.
May 19, 2026
Very helpful and friendly service from…
Very helpful and friendly service from Damian K at the Newport branch.
May 20, 2026
Very helpful and happy 👍
May 16, 2026
Very finishing design and it's very…
Very finishing design and it's very much comfy the sofa is exact how I imagine to be nice colour very good job I love my sofa thank you soo much for making lovely sofa .
May 15, 2026
Delivery
I would have preferred a little bit more communication between purchasing the furniture and delivery and a little bit more notice re the delivery window although once received was spot on. The two gentlemen who delivered the furniture were great, really helpful
May 13, 2026
Reply from Poltronesofa - Newport
Ciao Pauline,
I hope you are well and thank you for your review.
I am very sorry for the lack of communication you received from ordering and up to the delivery date. I will ensure all feedback reaches the correct departments.
However, I am pleased to hear you had a positive delivery experince.
If you have any further questions, please do not hesitate to reach out.
Kindest,
Tegan - Poltonesofa at ScS
Social Media Team
walked in and straight away was seen
walked in and straight away was seen! the man was very professional and was more than happy to help with what i needed to suit my preferences! looking forward to my delivery in August!!
May 12, 2026
Quality of furniture excellent
Quality of furniture excellent. Good delivery.crews helpful
May 15, 2026
Very helpful in helping me make a…
Very helpful in helping me make a choice, 1st class service
May 12, 2026
Very helpful and polite offerd a drink…
Very helpful and polite offerd a drink while we were waiting to sort out paperwork so we go free delivery.
May 9, 2026
Everything was absolutely wonderful
Everything was absolutely wonderful, the staff, the delivery service. Thanks 👍
May 10, 2026
Efficient delivery
Efficient delivery. Assembly of the settee done with minimum of fuss. Instructions given on how to charge the recliner battery pack. Polite and courteous and showed respect for my home.
May 11, 2026
The two men who brought my sofas were…excellent a credit to the company and to themselves
The two men who brought my sofas were very professional, very quick and extremely helpful and pleasant. They actually got everything done in 20 minutes and they did it with ease , I am so impressed with how they carried out the delivery .
May 5, 2026
Lovely sales man
Lovely sales man . Very helpful. Unfortunately I can’t remember his name .
April 30, 2026
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