poltronesofà - Newport Reviews 

1,249
TrustScore 4.5 out of 5

4.7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


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Rated 5 out of 5 stars

the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... See more

Rated 5 out of 5 stars

Time to have a look at what's available no hard sales method, Damion in SCS spytty Newport Gwent was really helpful and answered my queries looked after me very well, he's a star. Delivery was early... See more

Company replied

Rated 3 out of 5 stars

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more

Company replied

Rated 5 out of 5 stars

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss . Communication fantastic Josh rang to let me know exactly what time delivery would be arriving. T... See more


Company details

  1. Furniture Store

About poltronesofà - Newport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom

  • 01633 284960

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,249)

17,646 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value leather sofa

Great value leather sofa , waited 3 months from order as stated.
Contacted a week or so before delivery, then contacted the day before then again contacted by the driver on exact time of delivery., Perfect ..👍👍

June 11, 2026
Rated 5 out of 5 stars

Looked for a recliner but bought a suite

I did my initial look ABT the range before going to the Newport store. By complete chance the recliner that I was interested in was part of the first suite in the store, so I tried it for fit and it was good!
I looked quickly around the shop but I had found my choice but while I was away my Wife had looked at the suite that matched the recliner and so we ended up purchasing two recliner chairs and a double seater reclining settee. Thanks to Dawn, who stayed with us throughout, gave advice on coverings and worked out a good deal for us!

June 4, 2026
Rated 4 out of 5 stars

Very good experience

A very helpful member of staff keeping us fully informed and very pleasant

June 2, 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Ciao Ceri,

I hope you are well.

Thank you for your review and for sharing your feedback regarding your recent visit. Its great to see that you had a positive experience.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The 2 guys Josh & Joshua the delivery…

The 2 guys Josh & Joshua the delivery drivers were fantastic..very helpful..
Unfortunately the young girl in SCS gave me sizes for my new sofa,I made sure it would fit..when my sofa arrived the sizes were all wrong,now im left with half of my sofa in a spare room that does not fit..
The quality of my sofa is fantastic..really comfy..
I will be contacting SCS personally,as im dissatisfied with the size.

June 2, 2026
Rated 4 out of 5 stars

They left us time to browse without…

They left us time to browse without hassle.

May 23, 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Ciao Dorothy,

Thank you for your review.

We appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience with us here at Poltronesofà.

All feedback is appreciated and helps us strive to provide an excellent service for all our valued customers.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Nice store, friendly staff

My mother was looking for a sofa and chair, I took her there as she had seen it advertised on the tv. We entered and a young man approach us we explained what we were after. He told us to look around and if we found anything to let him know. We didn't feel pressured at any time. He explained all about the different colours and material. My mother looked at about 5 then seen the one she wanted. We called Evan over and he proceeded the order for us. We even had a few tote bags. Every thing was straight forward.

May 22, 2026
Rated 1 out of 5 stars

Delivery

I would have preferred a little bit more communication between purchasing the furniture and delivery and a little bit more notice re the delivery window although once received was spot on. The two gentlemen who delivered the furniture were great, really helpful

May 13, 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Ciao Pauline,

I hope you are well and thank you for your review.

I am very sorry for the lack of communication you received from ordering and up to the delivery date. I will ensure all feedback reaches the correct departments.

However, I am pleased to hear you had a positive delivery experince.

If you have any further questions, please do not hesitate to reach out.

Kindest,
Tegan - Poltonesofa at ScS
Social Media Team

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