Robert & Stevie were both very friendly, gave us plenty of time to browse without feeling overwhelmed. Took time to offer suggestions of alternatives as we described our requirements. No hard sell... See more
Location
Switch locationSilverlink Shopping Park, The Silverlink, NE28 9ND North Shields, Tyne and Wear,, GB
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See what reviewers are saying
Great experience from walking into the showroom to final delivery. Staff were really friendly and made my mother laugh, which made her feel relaxed. We were informed of the timelines and come the d... See more
I hate it when I am pounced upon as soon as i walk into a store! This did not happen here (Silverlink, North Shields) however a salesperson ,Reece, was nearby when i stopped to look at a particular s... See more
Stevie was absolutely amazing with us, so patient and really helpful. We were also helped by a few other members of staff and they were fabulous too! All round great experience and cannot wait to get... See more
Company details
About poltronesofà - North Shields
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Silverlink Shopping Park, The Silverlink, NE28 9ND, North Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.8
Excellent
2K reviews
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Brilliant service
Brilliant service! Good communication and very quick and efficient assembly. The crew also took away all the packaging too. Definitely recommend 👍
June 9, 2026
Reese was friendly and thorough
Reese was friendly and thorough, he made sure we understood everything. Very good salesman indeed.
June 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sofa and chair was delivered on time…
Sofa and chair was delivered on time and professionally.
June 4, 2026
Reply from poltronesofà - North Shields
Ciao Mrs Railton,
I hope you are well.
Thank you for sharing your feedback following your recent order with us. We are pleased to see that your delivery went ahead smoothly and on time.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
We visited the Silverlink store today…
We visited the Silverlink store today for the first time. Very friendly and not at all pushy. We were able to browse around for a while and were asked a few times if we needed any help. We were helped by Robert, the branch manager. He was very helpful and knowledgeable and we made a purchase. Will review the delivery process later, but today was an enjoyable experience.
June 7, 2026
Unprompted review
Very attentive
Very attentive, lovely store and great range of sofas. Staff helpful and were cheerful and obliging getting colours and materials for me to choose from. Looking forward to getting my new furniture! Kind Regards.
June 5, 2026
Reply from poltronesofà - North Shields
Ciao Mrs Rasen,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We really appreciate your lovely comments and are pleased to see that you were happy with the service and the range of sofas available.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Knowledgeable seller
Knowledgeable seller. Listened to the requirements of my dad.
Very attentive and patient. Not pushy.
Would buy from them again.
June 3, 2026
Was good and quick
Was good and quick, sadly I didn’t get the sliders that I paid for but they are going to post them
June 3, 2026
Reply from poltronesofà - North Shields
Ciao Judith,
I hope you are well and thank you for your review.
We appreciate you sharing your feedback and are pleased to see that you had a positive experience.
I can confirm that the glides have been posted and will be with you soon, apologies that these were not left with the delivery, and for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good service
June 2, 2026
We visited the Silverlink store and was…
We visited the Silverlink store and was warmly greeted by Reece who explained the layout of the store floor
Having looked at many settees and chairs Reece guided us through the leather options (which we were looking for) with his knowledge of the different types of leather available which resulted in us purchasing a new three piece
Reece was very helpful and professional
June 5, 2026
Very friendly knowledgable staff
Very friendly, helpful staff. I needed a chair, adjustable and ,suitable for my needs and comfort and i was delighted with the advice and hrlp.i was given. Wonderful furniture , left me wanting it all. Many yhanks to a friendly knowledgable team.
June 1, 2026
From walking into the store
From walking into the store, purchasing my sofas, and the delivery team all good and efficent
May 29, 2026
excellent staff
May 30, 2026
Lisa in the North Shields shop was a…
Lisa in the North Shields shop was a delight to talk to and very polite. The shop was well laid out and the atmosphere was good.
May 29, 2026
Everything explained in great detail by…
Everything explained in great detail by delivery men
May 31, 2026
Pleasant experience all together
Pleasant experience all together right from viewing sofas and placing the order. The delivery was delayed by about 3-4 weeks but when the sofa finally arrived, it appeared well made and was assembled within minutes by the delivery staff.
May 27, 2026
Great choice and options
Great choice and options. Staff were great and patient when we couldn't decide. Very informative and advising
May 28, 2026
Great nice man help my from the slink…
Great nice man help my from the slink at North Shields
May 27, 2026
Two friendly guys unpacked and…
Two friendly guys unpacked and installed with care. Good job well done 👏
May 27, 2026
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