Very happy with service and quality of the product.

Came before time whitch was great and lads was spot on carnt fault them

Paul was outstanding couldn't have been more helpful 👏

The sales person was really helpful without being overbearing, very knowledgeable and professional. Very pleased with the experience

Excellent services, very warming welcoming to

Great service from start to finish .
The guys were excellent with the delivery and turned up bang on time .the sofa is perfect
Great quality 👌

Brought 2 different sofas 1 set for daughter in Mansfield shop and 1 set for myself at ikea estate in Eastowood notts, in both places we were welcomed by sales people with an amazing greeting, everything was shown and explained to us and we we re left alone, which was lovely yo make our choices BUT with gentlemen close by should we need them, amazing relaxed atmosphere with no PRESSURE which made us want to buy. WELL DONE to this company for making our purchase an absolute pleasure and thankyou to the sales person's involved 5* service

Staff very helpful and courteous. Order placed and delivery August time which suited us.
Giltbrook Retail Park where we ordered the 3 seater sofa which was received earlier this year

Good service in showroom and delivery team were also very friendly and ensured al everything was set up and that I was happy with everything

Good communication and very efficient and friendly service from the delivery men.

From buying my sofa, to the guys who delivered it , the whole experience was easy. The customer service was great the salesman was lovely not pushy at all , I would definitely recommend to anyone considering buying a new sofa

Lovely Paul managed to find me a suitably priced sofa for my conservatory. I had quite a few to choose from and the one I decided on was available in many colours. Very happy!

The staff were very friendly, helpful & were there to answer any questions I had. so much choice & style & comfort .

Ciao was very friendly and helpful. He asked what we wanted and showed use a few sofa’s that he thought would suit what we were looking for. When we saw the sofa Ciao explain and showed use a the fetchers which comes with the sofa. He also, went through the different colours and materials it comes in. Ciao did not rush us for a decision because he gave us time to think about the sofa. He explained the length of the delivery time scale.

Mama Mia!
Great service after a disappointing start.
I had been really looking forward to the Poltrone sofas arriving in the UK and was pleased to purchase a reduced ex-display model after seeing it in store.
Unfortunately, the sofa arrived faulty, which was disappointing and inconvenient. However, the team at Giltbrook handled the situation professionally. Connor took the time to listen and offered practical solutions, which I appreciated.

I then visited the SCS outlet at Lady Bay also owned by Poltrone, where Yvette provided helpful and professional service, giving me the opportunity to choose a suitable replacement.

My new sofa has now arrived without any issues and looks even better than expected.

While the initial fault was frustrating, the customer service and resolution made a big difference.

Overall, a positive experience.

Excellent customer service. Knowledgeble sales team.

Liam the sales person at Giltbrook, Nottingham was extremely helpful in explaining the service we should expect when purchasing our Elland leather sofa, the expected delivery date and the quality of the finished product and aftercare.
Liam assured us in all aspects of the transaction that customer care was of utmost importance to the company and we should expect excellence in the final product on delivery and the sofa being finally constructed in our home to our full satisfaction.
We are looking forward to a very positive outcome following this initial experience.

Walking into this store, we were greeted warmly by all staff and made to feel at ease. The customer service was not too pushy, and staff were very informative and professional. After searching around for quite some time at other competitors, we found our dream sofa here at this store! We would like to give a special shoutout to Jamil at the giltbrook store for being so friendly and going above and beyond to ensure we got exactly what we were looking for.

Connor was lovely made me feel at ease and most helpful. I had no intention of purchasing a suite and I ended up buying 2 sofas I was only visiting my parents for the Easter weekend I have since needed to call the store as I wasnt asked what feet I wanted on the sofas I spoke to Liam who was also very helpful and said he would deal with my enquiry all in all my experience so far as been brilliant thank you.