Dean and James who were the delivery men who delivered my suit were kind, courteous polite and very efficient.
They are a credit to the company.
Excellent.

Popped in to have a look at some sofas. The person who greeted us was friendly, professional and put us under no pressure for a sale. He went through the ranges of sofa options and helped us choose a suitable colour.

He went through all the payment options available to us and was clear when explaining about the delivery date. The sofas ended up arriving a month ahead of the delivery date.

From when the order was placed, we received regular updates on the progress and delivery.

When the sofa was ready, I got emails and text messages about the delivery date. Two days before the delivery I got a am/pm time window. The morning of the delivery I got a 30 minute time window.

The lads who delivered were in and out in less than 20 minutes and did a great job assembling the (recliner) sofas.

The service we received from start to finish has been excellent and we would DEFINITELY recommend shopping here. Well done to all the staff!

Genuine assistant who was helpful and patient and professional

store was very clean and beautifully presented. Lovely smell when you walked through the door and bright and airy

Very knowledgeable. Polite and not pushing us to buy. Friendly staff & nice showroom atmosphere.

After looking for a sofa bank holiday weekend at Guiltbrook retail park poltronesofa stood out immediately with the exceptional customer service when I walked through the door. All the staff had excellent knowledge on the products and were very friendly. I would like specially mention how amazing Paul was and I will definitely be back in the future to purchase a matching set to my chair.

The pre notification of arrival time was very helpful. The sofa was delivered and set up with a minimum of fuss. The delivery men were very efficient and friendly and cheerfully went about their business. Really excellent service from beginning to end. Could not have been better.

Very pleased with the products the staff was very helpful and really made you welcome

We were greated warmly by the staff on entering the store. One member actually remembered us visiting the store from the previous week. My purchase was made easy by by the member of staff explaining everything very well( Joseph I think, Nottingham Giltbrook store).

When we walked in the store we wasn't bombarded with sales assistants which was a pleasant surprise. They were helpfull,polite & wasn't badgered into a sale & would recommend you to friends & family.

Jamil was fantastic in understanding our wants for the perfect sofa and taking us straight to a display model. He was enthusiastic and knowledge, very helpful and overall a credit to the store.

fantastic service lots of choice Paul at the Guiltbrook store was great , bit of a long wait to get it mind but I am sure it will be worth it

Paul was very good he showed us different chairs we could put with the three seater sofa. We had looked at the sofa on three separate occasions and kept coming back to the same one. He went into the different sizes giving us the width and height so we knew what size we were looking at. Following all his input we ordered our suite.

Warm welcome, friendly service, no pushing for a sale, open, honest and transparent sales process. Joe who served us was so helpful and supportive through out the process.
Would definitely recommend to others

Joe was lovely and really helpful in describing the features of each piece we were interested in. He didn’t hassle or chase but was there to answer questions about fabrics to suit our requirements. Great styles to choose from too. My brother purchased his sofas from you and is very happy with them.

The store is very welcoming and smells amazing.
We were greeted by Lucy who was very friendly.
We were able to view the sofas without feeling pressured by anyone.
Lucy was always close by in case we needed her help.
If we needed any questions answered, advice or support Lucy was very obliging and helpful.
We felt no pressure to make a decision and felt very comfortable in Lucy’s company.
She was amazing throughout the purchase and treated us with respect, friendliness and also joined in with our humour.
Wonderful service from Lucy. An asset to the store and your company.
A very smooth and easy purchase experience

Great Customer Service
Jamil was outstanding.

From the moment we walked into the store we were made to feel welcomed. The first thing that hit me was the air freshener being pumped through the air con, it was beautiful. No pushy salesmen, we were left to look around at our own leisure. When we did need some help and advice Connor was there with his knowledge and guidance. With so much choice in fabrics and colours we were struggling to make a decision but eventually we were able to decide. Cannot fault the service and choice of fabrics and furniture. We can't wait for it to arrive.