The staff in the SCS shop at Giltbrook were very helpful and informative when I visited and selected the two chairs .They advised that there was a three month lead time
The chairs arrived yesterday . I was provided a broad time of delivery the night before and then this was narrowed down the next day .Delivery was stated to be witin an hour window I was called as the delivery was on its way
Delivery guys were very polite , efficient .Set up the chairs took away the packaging
i am very impressed with such great service Well done to all

Well informed of when my delivery was taking place, the delivery men were very pleasant despite the working in the heat and were really efficient is putting it in place and really pleased with the look and quality of our new sofas and chair.

The crew and service absolutely brilliant

Really impressed with the service from visiting the showroom to delivery. Received notification around a week prior asking if the date was convenient and options to change if needed. I was given a delivery slot the day before. The tracking service link worked perfectly to check progress. I also received a personal call from the crew to say they were on track. Dean and James were brilliant on the day nothing was too much for them so professional. Not to mention my lovely new sofas well done Poltronesofas cannot recommend enough 🤩

Delivery men were friendly, efficient and helpful and were respectful to my property.

The young man that served us was excellent. We were also pleased with the choice of lots of fabrics on the sofa that we picked.

I would like to say when entering the shop I was greeted with a warm welcome,Aaron was very knowledgeable and professional. He also was helpful. The shop was clean and well presented with lots of choices. However once I said I had a budget he shown me sofas in my range.overall experience was exceptional

Very informative team. Mad my choice easier

Like : range of sofas & fabric options.
Dislike: over eager sales people that follow you around & don't allow you to be left in peace to browse : it was very off putting. Also delivery times around 3 months which is inconvenient

Found just what we were looking for. Staff were very helpful and didn't pressurise us into something we didn't want.

Staff were very helpful although I've not received my receipt for payment made in store.

Purchased a two seater sofa during promotional offer event staff in store were very helpful and informative.
Original delivery date was improved by 2 weeks and prior to delivery we were kept well informed as to the expected time of arrival by the delivery team. Who quickly and efficiently assembled and sited the sofa in our living room to our satisfaction.

Very helpful

Friendly professional sales people nothing was to much trouble

Great sales staff, easy to communicate with. All documents and payments online so very convenient. Delivery day, kept well informed able to track vehicle. Unloaded, built and gone within twenty minutes no problems.

I was greeted as I walked into the store, I explained I didn't have a clue what I wanted, I was left to browse the furniture at my leisure (without being hounded), once I found a sofa I liked, Aaron did an amazing job explaining all of the different features included, ranging from the reclining seats, phone charging ports and the surround sound that comes with the sofa that I purchased, the furniture is reasonably priced compared to different stores I visited at giltbrook retail park, all of the staff I spoke to were very professional and friendly, I recommend going to this store.

Very helpful and friendly staff who made the purchase of our new furniture very easy and even agreed to deliver it to suit our needs

Delivered before due date. They are so comfortable.

We were warmly greeted by Chikku. He gave me a fab bag and tape measure. We told him we wanted to browse in peace and after a few pointers he left us to it. As soon as we had queries he helped us with our selections and we were able to find our perfect sofas. A great experience. We visited 3 other stores on the same day and no one else gave the same service.

We attended the store just as it had been done up inside as POLTRONE. It was a pleasant surprise. I was blown away by the variety of choice, the colour options on the walls along with all the different fabrics. That combined with the friendly staff members. Was very happy because this was the only sofa shop I had been made to feel so welcome, supported yet not bombarded or overwhelmed. The team were there when I asked and left me to it when I just wanted to look around, once I’d gave the thumbs up on my choice the gentleman than helped us was honestly amazing. Credit to your team. We were told delivery would be by 3rd July, we received our sofa early on 10th June. The communication was spot on, the delivery team called me when half an hour away. They were professional, friendly and tidy in the delivery and set up. Over all I can only recommend Poltrone sofas to everyone looking for a sofa. These are the best quality sofas I’ve ever had and super comfortable. Thanks ☺️