The delivery went smoothly, I had texts and emails informing me of delivery date and time. The gentleman who where delivering the furniture where polite and very efficient.

Delivery on time, pleasant and efficient, thank you.

Service and adequate and Honest information about what I was choosing was the first step. I had a very bitter experience with another sofa company that was Scaring me to believe it's not going to end well.
But the Lady managers @Oldham branch gave me the confidence and staff are very polite and respectful and helpful.

Great friendly service from Oldham shop.
Delivery was excellent, regular updates on the day re delivery time.
Drivers were friendly and professional and very quick but still made sure I had all the information I may need.

We walked around and all the sofas looked huge! In the end we were going to give up when we saw a nice one- we knew our space was 200cms and it was the right length , so we ordered it thinking most doors were over 2 mtrs. The sofa was due 30th dec, but didn’t arrive, the phone number was redirected and call backs were hours later and eventually it was reset to Friday 2nd Jan , They got it in the hall and our inner doorway was 196cms! The sides were so bulky there was no turning it. We tried to contact the store and were redirected again so decided to go into the store to try and get a refund, as they had our sofa and our money- no joy, the manager said he had no autonomy to give refunds and phoned hours later to say the “director “ had refused a refund, but didn’t offer any other remedy. We don’t know what to do now £800 out of pocket and they just stonewalled us.

Garry from the Elk Mill branch made the whole process fun and easy and answered all our questions . Wasn’t at all pushy and let us take our time . Excellent service .

From ordering to delivery the service has been exceptional! The delivery men were excellent- efficient and very pleasant! Really pleased with my 2 new sofas!

Not happy was expecting my sofas to be delivered received a call 3 hours before we are only getting 4 cushions delivered. It’s a joke as we are without sofas to sit on for a whole month now. We still don’t have a date when they will be delivered . Worst service ever

Went their to view some sofas ended finding the best deal and best sofa all thanks to iram at scs oldham best customer service and best deals

Took a long time from ordering to delivery but happy with the delivery service and the new settee.

Service and staff in store at Oldham was fantastic but the delivery people you used caused damage to my brand new sofa and this lets the name of the company down. When you pay nearly £ 3000 you do not expect it to turn up hanging out of the back of a box van

Regarding SCS Oldham.
Garry, you’re amazing. You could sell out of date bread (and yet you wouldn’t because you honestly care about your customers).
You brought our attention to a sofa that was well below our price range and yet fit our bill perfectly. You were so attentive without being pushy. We are forever going to buy our sofas from SCS. Honestly, hire more Garrys.

The good:

Staff in store great, delivery one of the best I have experienced (polite staff, updates by both text and calls on date of delivery), delivered 12th Nov.

The not so good:
Same day of delivery, sofa recliner developed a fault, immediately filled out the contact form (required before speaking to some one) received an acknowledgement call the next day, then a message to book a repair technician……..first available date 5th Dec, so have to wait nearly three weeks for someone to look at a sofa that is less than 24hrs old.

Excellent team of delivery lads who worked well together. They were all efficient, courteous and pleasant

The customer service by Beverly at the Oldham store was fantastic. She gave the perfect balance of enough information and advice, and space to think and have a conversation which led to us buying not just one sofa that we went in for but another one to go with it!

I loved that Beverly wasnt too pushy but was available to ask questions to, she was also really clear on the benefits of taking out additional insurance but again not too pushy. Thanks for all your help Beverly!

We also absolutely loved the smell and ambience of the shop!

I went to purchase a sofa at ScS. We were greeted by a young man called Abdul . He was absolutely brilliant ,so friendly and professional. He explained everything about the sofa and was very helpful .

Abdul at SCS Elk Mill Retail Park Oldham provided excellent customer service today for both my Mum and Aunty who were looking to purchase new sofas. Abdul was very knowledgeable about all the sofas in store and was very helpful without being pushy.He listened carefully to their requirements and was able to make excellent suggestions that led to both ladies happy with their purchases.Abdul communicated in a friendly, warm but very respectful way .We did not feel rushed and the staff made absolutely sure that what we wanted was suitable in terms of ease of installation. Overall a very pleasant and successful shopping experience.Thank you.

Ive ordered a sofa which is now overdue. No updates from anyone or unable to speak to anyone, the shop staff are useless and dont know anything. I will give them another week before i go to Trading Standards with my problem

S0026-1000282676-D4
New chair was delivered today very comfy and solid build, the delivery team were professional, efficient and kept me up to date on delivery time. Overall a great experience from both the sales and builder of the chair and the delivery team

Sofas ordered July for delivery in October. As instructed I did not arrange for my old settees to go until delivery date confirmed. Due tomorrow, confirmation again received at 09.46, followed by another at 10.15 cancelling delivery. Called Oldham store and given number to call.....took me back to Oldham store. Next told won't be delivered until after 29th. So old sofa gone and at least 2 week until new one comes. Say I'll cancel and told "you have no comeback it's in the small prin, we can be up to 4 weeks after expected delivery date" It wasn't an expected delivery date, it was a confirmed one! Next given an email address to contact, result was a reply, this mailbox is no longer in use. Phone the store back but they insist this is the right mailbox.....Mickey mouse outfit, no idea what they are doing. I wish I had read the reviews before I ordered my sofa's devastated. Whole family have no where to sit but SCS not interested in the slightest

I finally got through to customer services, admitted they send out delivery dates before they have even got a definite date as they don't want to to have to store the sofas due to limited space. Therefore this happens often.

Worthless apologies with no intention to stop putting people in this position. I am so worried about the quality of my sofa's now I know what a cowboy outfit they are