poltronesofà - Oldham Reviews 

1,907
TrustScore 4.5 out of 5

4.6

13 Centre Retail Park, Broadway, OL2 5HX Oldham, Lancashire,, GB


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Rated 5 out of 5 stars

From the moment we visited the store to the delivery and installation of our sofas, the communication was excellent throughout. Every member of the team was helpful, professional, and kept us info... See more

Rated 5 out of 5 stars

I can only comment on how well it went in the store. I received extremely helpful assistance and it was a pleasure to deal with the gentleman who really helped me and I have purchased a armchair.

Rated 5 out of 5 stars

Great experience from start to finish. The member of staff who helped me (Garry) was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, le... See more

Rated 5 out of 5 stars

We went to look on the bank holiday Monday and made a short list. We then visited the store at Elk Mill Retail Park, Oldham on Saturday. The staff member was polite and curteous, when we asked for a... See more


Company details

  1. Furniture Store

About poltronesofà - Oldham

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 13 Centre Retail Park, Broadway, OL2 5HX, Oldham, Lancashire,, United Kingdom

  • 0161 925 3700

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,907)

16,812 reviews in the last 12 months

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Rated 5 out of 5 stars

A lovely experience

A lovely experience. Didn't feel like sales people were bothering you the minute you walked through the door was left alone to browse. Beverly was fantastic and made it a great experience so much so I went home to think about my choices so when I went back. I purposefully waited for her to be free. Also, she was available when I changed my order to 2 recliners after the Easter weekend

April 4, 2026
Rated 5 out of 5 stars

We were greeted at the door,and…

We were greeted at the door,and escorted upstairs in the lift,due to our mobility,the sales assistant couldn’t have been more helpful,and nothing was too much trouble,she had a very helpful attitude,and made our experience,very easy.

April 20, 2026
Rated 5 out of 5 stars

Our experience at your Oldham branch…

Our experience at your Oldham branch was perfect. The gentleman 'Garry' was knowledgeable about every sofa, materials etc. He was so helpful and kind. We even left with a shopping bag and tape measure!!! Can't wait for our sofas to arrive. Thanks again 'Garry: your advice and knowledge was second to none. We'll definitely recommend 👍👍👍

April 20, 2026
Rated 5 out of 5 stars

Amazing service


Amazing service, from start to finish! Beverley was more than helpful to help
me choose exactly wha i wanted! Will definitely recommend.

April 17, 2026
Rated 5 out of 5 stars

After visiting many sofa stores I…

After visiting many sofa stores I decided to go back to SCS because I really liked there many fabric and colour options.
Whilst in the store I was given time too look around but Garry was on hand to help with any questions and made the whole process of purchasing my new sofas very easy.

April 13, 2026
Rated 1 out of 5 stars

Do not use this company they will not…

Do not use this company they will not send you the goods you paid for ,im still waiting for the elite care kit i paid for that has been in the post for the last 2 months , are they bringing it by horse and cart from china, lying untrustworthy company

February 21, 2026
Unprompted review
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Ciao David,

I hope you are well and thank you for your review.

First of all I am very sorry that your care kit hasn't yet arrived and can completely understand how frustrating this must be for you.

We are liaising with our Distribution Centre to get an update on this as we were expecting that this had been posted to you already.
Please accept my apologies for any inconvenience and we will come back to you as soon as we have a response back.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Just had our new corner suite installed…

Just had our new corner suite installed by Michael & Glynn in YK23HZJ they're customer service was Amazing '10 out 10' Absolutely Superb !!! , Suite looks amazing & was fitted efficiently & Professionally by both guys , definitely recommend SCS

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Elk Mill Store, Chadderton. Oldham

We have just visited SCS at Elk Mill Retail Park, Chadderton the assistant Cathy was the most helpful, friendly and knowledgeable person you could ever wish to meet. Will certainly be ordering soon with Cathy

March 17, 2026
Unprompted review
Rated 2 out of 5 stars

I wouldn’t normally leave bad reviews…

I wouldn’t normally leave bad reviews and I don’t feel this review is completely bad. I must say first of all the sofa quality is amazing and much better than previous sofas we have bought from DFS. The reason for 3 stars is mainly down to delivery prior to buying the sofa we measured everything from sofa to our door frame. The sofa arrived on the day of delivery and was 3 hours later than provided and we was told that this wouldn’t go through the door frame and we had two options put this through the window which we wasn’t prepared to do in the day leaving us to find someone who can do this or send it back and book at a later day. My husband knew when the sofa arrived that his would go through the door as we had already measured this. The drivers said this is something they can’t do leaving us with the sofa in the front garden. I must say we did say to leave in the garden as we was confident this could be put through the door. We than called my father and my partner and him managed to out through the door with minimal effort. As I said above the sofa quality is very good and one of the best but wouldn’t recommend the delivery of this product.

March 6, 2026
Unprompted review
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Good Morning Stacey,

I hope you are well and thank you for your review.

I am sorry that you were disappointed in the service from our delivery crew.
First of all I would like to apologise that they arrived later than we had initially hoped for.
We do advise that all timeslots are estimated and can change if the team come across any unexpected delays. I am sorry for any inconvenience caused by this.

In regards to the non-fit, the team will always aim to deliver to the room of choice within your home. If they feel that there will be an issue they will advise of your options, to prevent any damage to the furniture or to your home.
Again I apologise that this should not have been the case and will certainly pass on your comments to our Distribution Centre.

I am pleased to see that you are happy with the quality of your new furniture and thank you for your order with us.

Many thanks
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Not impressed bu scs

The sofa would not fit through the door they told me to phone a glazer to take the window out which i did and they was coming out to fit it through the window , so they covered it up with some sheets i had and they said should we take it round the back i said no leave it there if its going through the window, and they left when the glazer came and measured it he said it wont fit through the window , so i had to go to scs to tell them its in the garden because i cant get it in , but they wont take it back because i have already paid for it , and also because i said leave it there meaning dont take it round the back because it was going through the front window the option i was given was to phone K&R to have them come round to take it apart and put it back together at a cost of £200 , i asked if no one can take it back i was told no because i told them to leave it there, so now it in the back garden till weds under a tarpolian cover to try and keep it dry , ive signed the form saying its been delivered because i thought it was going through the window. I have also now noticed i received a care kit on the form i signed which i didnt receive

February 21, 2026
Unprompted review
poltronesofà - Oldham logo

Reply from poltronesofà - Oldham

Good Morning David,

I hope you are well and thank you for your review.

I am very sorry to see that your delivery did not go as expected on the day and the goods were deemed as non-fit.
I can see from the notes on your order that you have discussed this with the store and I apologise that we were unable to come back and collect the furniture in the meantime, until the upholsterer can attend.

In regards to your care kit, I have passed your details over to our Distribution Centre to make them aware so that this can be delivered for you as soon as possible.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

The delivery went smoothly

The delivery went smoothly, I had texts and emails informing me of delivery date and time. The gentleman who where delivering the furniture where polite and very efficient.

February 4, 2026
Unprompted review

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