poltronesofà - Plymouth Reviews 

1,682
TrustScore 4.5 out of 5

4.7

Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB Plymouth, Devon,, GB


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Rated 5 out of 5 stars

Went to the store in April and viewed sofas the sales associate Nimme with me and my sister showed me a range of sofas ,different fabrics and prices.Decided on two 3 seaters with recliners on each end... See more

Rated 5 out of 5 stars

The customer service was excellent. The gentleman took me through absolutely everything I needed to know. Let me go and look around the store to see what I liked. Came back to me again when I found so... See more

Rated 5 out of 5 stars

Everything was amazing. Received email confirmation before delivery date. Confirmation text for the time of delivery. Call from the delivery team that they were able to attend earlier and checked if... See more

Rated 4 out of 5 stars

Welcome from Mark who gave good information regarding furniture and Company. Was able to look around undisturbed to make a choice. One downside I think the delivery charge is more than most other c... See more


Company details

  1. Furniture Store

About poltronesofà - Plymouth

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB, Plymouth, Devon,, United Kingdom

  • 01752 426436

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,682)

15,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Welcome from Mark who gave good…

Welcome from Mark who gave good information regarding furniture and Company. Was able to look around undisturbed to make a choice.
One downside I think the delivery charge is more than most other companies request.

July 7, 2026
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. The gentleman took me through absolutely everything I needed to know. Let me go and look around the store to see what I liked. Came back to me again when I found something and helped me negate all of the things that I needed to know absolutely superb service.

July 16, 2026
Rated 5 out of 5 stars

Went my sofa purchaseto the store in April and viewed…

Went to the store in April and viewed sofas the sales associate Nimme with me and my sister showed me a range of sofas ,different fabrics and prices.Decided on two 3 seaters with recliners on each end and the right fabric to go with my flats decor .Signed paperwork ,paid deposit and delivery confirmed for 15th July .Delivered and assembled by Red Dragon delivery in wales and I am extremely pleased with them .Thank you to your sales and delivery team .

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was amazing

Everything was amazing. Received email confirmation before delivery date. Confirmation text for the time of delivery. Call from the delivery team that they were able to attend earlier and checked if this was okay.
When they attended, they checked to ensure that they were able to negotiate the stairway. Once everything was put together and in place, they checked that everything was working and explained the placement of the furniture. It looks great and is so comfortable. They took no more than 30 minutes to complete everything. Thanks for an excellent service from our first visit to the store, placing the order, to the delivery, a great experience

July 10, 2026
Rated 1 out of 5 stars

If I could give them zero rating I…

If I could give them zero rating I would.
Sofa been collected after 9 months.
Save yourself a big headache and do not purchase from this terrible company. How they have got so many 5 star reviews is beyond me. Had the seats re done 3 times lumber heat button replaced misalignment on the seats, leather creased very uncomfortable, bought as have bad back but it’s a lot worse now sitting on that sofa.
After 3 inspections and repairs have been given a refund.
All I can say is do your research before you buy, there is a scs Facebook page that is well worth a look at and you can make your own mind up. wish I had found it before I bought mine.
These sofas are NOT made in Italy as stated they are made in China very cheap quality materials are used.
How this company is still trading I don’t know.
Hope this is helpful.
All the staff in shop want is you purchase for their commission,customer service is terrible, and emmeria their technicians work for them.
Delivery was a 12 week wait and thrown together when it arrived with drivers moaning how far they had to come.
I have bought from scs in the past that is reason I returned.

July 16, 2026
Unprompted review
poltronesofà - Plymouth logo

Reply from poltronesofà - Plymouth

Good Morning,

Thank you for taking the time to leave us your review.

I am very sorry to read about the issues that you have experienced with your furniture and appreciate how frustrating this must have been for you.
As your name or order reference are not included I am unable to locate your details to comment further however I apologise for any upset or inconvenience caused.

I can see from your comments that you have now been given a refund for the goods and hope that this is the outcome you had expected.

Kind regards,
Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The staff were so helpful

The staff were so helpful, and friendly. Left us to browse, and I found the perfect sofa. Fantastic price in the sale. Very quick delivery time. Will definately be recommending them to family and friends.

July 16, 2026
Rated 5 out of 5 stars

Good company

The salesman was very helpful and knowledgeable and answered all our questions. I wanted to change the colour of the sofas the dayafter I had ordered and this was done with no hesitation. I would recommend this company

July 11, 2026
Rated 5 out of 5 stars

Very happy with sofas

Sofas arrived earlier than expected.

Excellent service from the delivery company.

Sofas extremely comfortable and good value for money.

Excellent service in the showroom.

July 10, 2026

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