The salesman left who alone after a brief initial welcome. He only interacted with us once we had a short list. His knowledge helped us to choose the right sofa for us. The quality, workmanship and... See more
Location
Switch locationUnit 3A Coypool Retail Park, Coypool Road, PL7 4TB Plymouth, Devon,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the day we walked into the store to browse we were treated with respect and given excellent advice and guidance. Exploring the store was simple with its clean tidy layout and then offering a wide... See more
Poltrone recommended Clearabee for disposal of my old furniture. This was easily sorted and they actually took only 10 minutes to do their job efficiently! Poltrone arrived 2 days later and al... See more
I visited the Plymouth store looking for a specific sofa that was going to fit my requirements. I was welcomed when I entered the store and left to walk around looking at all the types of sofas. We w... See more
Company replied
Company details
About poltronesofà - Plymouth
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB, Plymouth, Devon,, United Kingdom
- 01752 426436
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly staff
June 21, 2026
Friendly polite speedy & knew what they…
Friendly polite speedy & knew what they were doing.
Excellent all round.
June 26, 2026
Kept us fully informed at every step of…
Kept us fully informed at every step of the process. Lovely couple of delivery men,really efficient and professional.
June 26, 2026
The delivery men were friendly and very…
The delivery men were friendly and very efficient despite the sweltering heat. A credit to your company
June 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ok but....
Good in the showroom. Delivery guys good. Let down a bit by 15 week delivery time.
June 26, 2026
Reply from poltronesofà - Plymouth
Ciao Ken,
I hope you are well and thank you for sharing your feedback.
I am pleased to see that you had a positive experience on your visit to store and with the delivery.
All furniture is made to order so we do provide an estimated delivery lead time, I am very sorry that you felt let down regarding the timeframe and will ensure that your comments are passed on to the relevant teams.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service very happy with the…
Excellent service very happy with the salesman mark
June 18, 2026
Nirmala was very helpful
Nirmala was very helpful. Helping my choose the right sofa for me
June 19, 2026
Excellent service very easy to arrange
Excellent service very easy to arrange. Would highly recommend. Many thanks
June 16, 2026
It was made easy but it’s a long wait…long wait for delivery
It was made easy but it’s a long wait for delivery
June 16, 2026
Great service wasn’t followed around…
Great service wasn’t followed around the shop no hard sell sofa was ideal would recommend
June 14, 2026
I was kept well informed about the…
I was kept well informed about the delivery including the time slot. I wasn’t home for the delivery but my friend that was there for me said the delivery crew handled the delivery excellent. Now I’m home sitting on the most comfortable furniture thank you for an excellent and easy experience.
June 12, 2026
The drivers were very careful…
The drivers were very careful delivering our suite and pleasant too
June 12, 2026
Mixed feelings
The service in the store was friendly and efficient. The delivery team (Josh & Joshua) were excellent. Unfortunately there is a fault on our two seater sofa - one panel of leather on the top headrest is smooth whereas the rest of the sofa is a rough texture (which is what was ordered). The three seater sofa has a slight ruckling on one of the front facing cushion panels. We have raised this issue on the website (as instructed by the store manager) and are awaiting a response.
June 12, 2026
Reply from poltronesofà - Plymouth
Ciao Chris,
I hope you are well and thank you for your review.
I am very sorry to read about the concerns that you have with your furniture following your delivery.
Thank you for sending over the online form with the photographs. I have received this and can confirm that a service has been raised.
Your details have been passed on to the 3rd party technicians at Emmiera, who will reach out over the next 3-5 days, regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service
Excellent service. Staff very helpful and knowledgeable. Nothing too much trouble.
June 6, 2026
the delivery and installation was first…
the delivery and installation was first class. the 2 men that did the delivery was efficient and courteous. we where well pleased.
June 4, 2026
Helen who served us was so informative
Helen who served us was so informative, nothing was too much trouble. Very happy with the service .
Delivery was quick & efficient.
May 29, 2026
The team made regular contact to let me…
The team made regular contact to let me know when they would arrive- they arrived promptly and assessed the access
Delivery happened quickly and painlessly- very professional and helpful
Everything was checked thoroughly, demonstrated and handed over
Overall a professional and easy delivery
June 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.