poltronesofà - Scunthorpe Reviews 

803
TrustScore 4.5 out of 5

4.6

Lakeside Retail Park, Lakeside Parkway, DN16 3UA Scunthorpe, North Lincolnshire,, GB


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Rated 3 out of 5 stars

The staff in the shop were very pleasant and helpful. When the suites were delivered one settee had a dirty mark on it that the driver pointed out and he made an attempt to clean it.The process for... See more

Company replied

Rated 5 out of 5 stars

Great service throughout from the store purchase to delivery. Store staff friendly, knowledgeable and helpful. Not a high pressure experience at all. Kept informed at every stage and my sofa was de... See more

Rated 5 out of 5 stars

It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July. We were looking to replace a leather suite. The store was... See more

Rated 5 out of 5 stars

The delivery crew were outstanding, polite and respectful. They gave my grandson a large cardboard box and made his day. Unfortunately after inspecting the new sofa it has a large wrinkle in one of... See more


Company details

  1. Furniture Store

About poltronesofà - Scunthorpe

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Lakeside Retail Park, Lakeside Parkway, DN16 3UA, Scunthorpe, North Lincolnshire,, United Kingdom

  • 01724 290910

4.6

Excellent

TrustScore 4.5 out of 5

803 reviews

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4.6

All reviews

(803)

17,491 reviews in the last 12 months

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Rated 4 out of 5 stars

3piece good quality and price good…

3piece good quality and price good waiting time diabolical delivery men excellent

July 8, 2026
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Reply from poltronesofà - Scunthorpe

Ciao Robert,

I hope you are well and thank you for your 4* review.

I am pleased to see that everything went well with your delivery however I am sorry that this took a little longer than you may have hoped for to arrive with you.
All of our furniture is made to order which is reflected in the lead times provided.

Thank you for your order with us and we hope that you are enjoying your new furniture.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Good experience

It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July.
We were looking to replace a leather suite. The store was clean, tidy and cool. We were the only shoppers and we saw two members of staff, who were friendly and helpful, without being intrusive. All our questions were answered thoroughly and advice was given about choice of colours. We ended up ordering a 3 seater sofa and a matching chair. The ordering process was straightforward, with all the documents being emailed to me

July 3, 2026
Rated 3 out of 5 stars

The staff in the shop were very helpfull when we viewed the settees.

The staff in the shop were very pleasant and helpful.
When the suites were delivered one settee had a dirty mark on it that the driver pointed out and he made an attempt to clean it.The process for contacting the company directly was rather complicated and time consuming.
It looks as though it will be a few weeks before we are satisfied with the Company agreeing to replace the suites thus ensuring cleanliness and colour match.

July 1, 2026
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Reply from poltronesofà - Scunthorpe

Good Morning John and Christine,

I hope you are both well and thank you for your review.

I am sorry to see that your furniture has arrived with a mark in the fabric and can completely understand how disappointing this must be for you.
I can see that the issue has been raised with our aftercare team and a technician appointed from Emmiera to attend on 21/07/26.
Once this has gone ahead, and we have a copy of the report, the team will reach out to discuss any next steps.

Again I am sorry that you have needed to bring this to our attention and we will certainly look to resolve as quickly as possible.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We visited the shop in Scunthorpe

We visited the shop in Scunthorpe yesterday just to look 😂 never the case with me. The assistant was very polite and professional not pushy at all just left it to us to it. He came over once to ask if we had found anything we liked which we did. He gave us the pros and cons about the sofa we choose and left us again to decide.
We purchased the sofa. We are not in a big rush for delivery so he was happy to keep it for us till August.
I have already recommended poltronesofa to family and friends.

July 4, 2026
Rated 5 out of 5 stars

From ordering to delivery

From ordering a sofa, we've had great experience from the Scunthorpe branch, we've had emails and txt to keep us informed, great service from them, delivering the sofa, even though we had a time slot, the delivery guys phoned to say they was 30 - 45 mins away, earlier then expected which was good, they was very thorough and treated everything with respect, they got on with building up the sofa, made sure we was happy and took all rubbish away, great work guys, thank you

June 26, 2026
Rated 5 out of 5 stars

Good quality furnitue

We were looking for a good quality sofa, and called in at Poltronesofa` at Lakeside Scunthorpe. We were greeted by friendly staff who didn't pressurise us We looked around and tried quiet a few sofas and found one we liked.
The woman member of staff was very friendly, informative and dealt with everything in a proffessional manner.
We ordered it there and then and are waiting for it to come in the next few weeks.
If you are wanting quality at a good price I would recommend Polteonesofa.

June 19, 2026
Rated 5 out of 5 stars

The salesman Alan explained the…

The salesman Alan explained the different systems on the settee we were interested in and showed us a whole range of different colours from which we chose one to match the room decoration All in all a successful shopping experience

June 23, 2026
Rated 5 out of 5 stars

Service

I have servere anxiety issue but with my care giver and the lad I dealt with made it comfortable for me ,the lad I dealt with went through my choices for me and prices with clear information I could make the right choice for me

June 19, 2026
Rated 5 out of 5 stars

Superb

No issues with delivery which was way sooner than expected. Sofa arrived with no defects(marks , scuffs etc). Delivery driver and drivers mate were very professional whilst unloading and installing the sofa in my living room.
Thank you very much.👍👍

June 5, 2026
Rated 3 out of 5 stars

delivery guy's great

the delivery was perfect the guy's were brilliant, they called to let us know when they were arriving which was early, they were quick and efficient and took away all the packaging. however my only complaint was with the arrangement of the delivery the main office at no point spoke to us when the sofa would be arriving they just sent a text saying we agreed a date with them when we had not even been contacted by them, when your customers are spending a significant amount of money with you it would be reasonable to expect a discussion with your delivery office to discuss delivery not just to be told when they are coming and then the customer having to make contact to arrange a delivery that is more convenient. i cannot stress how good the delivery guy's were! 5*

June 2, 2026
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Reply from poltronesofà - Scunthorpe

Ciao Mrs Jones,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that your delivery experience was such a positive one and you were happy with the service that the crew provided. This is exactly what we would want for our customers and appreciate your feedback.

We are sorry that the delivery scheduling process did not meet your expectations and understand your frustration at receiving a delivery date notification, without having first discussed and agreed a suitable date.
I will ensure that your comments are passed on to the relevant team, to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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