poltronesofà - Slough Reviews 

1,124
TrustScore 4.5 out of 5

4.5

Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD Slough, Berkshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish everything was great the delivery guys were really good quick done a great job service was outstanding highly recommended.

Rated 5 out of 5 stars

From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answere... See more

Rated 5 out of 5 stars

Everything from the choosing of the sofa (very difficult because of so much choice) to the delivery by 2 incredibly fast and helpful boys, was exemplary - I can highly recommend this company and the s... See more

Rated 4 out of 5 stars

The delivery guys were very good they informed he when they were half an hour away. The bought in our sofas and assembled them With care. The only thing is that the ottoman was missing and the delive... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Slough

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Berkshire,, United Kingdom

  • 01753 541586

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,124)

17,332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Acknowledged upon entering the…yes

Acknowledged upon entering the store,enquired about our needs to visit.
Brief explanation about the Sofa range.Instore atmosphere was very pleasant.
Overall very happy with purchase.

May 5, 2026
Rated 4 out of 5 stars

Leather sofa

Over all I am happy with the sofa I have purchased, like the quality of the leather and happy with price, service and delivery.
My only disappointment is that 5 months on I am still waiting for the leather cleaning package I purchased at the same time. Despite numerous calls to the local shop and customer services I am still waiting for this team.

April 30, 2026
Rated 5 out of 5 stars

Delightful & pleasant.

From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answered our questions with complete confidence & knowledge & wasn’t pushy to make a sale he made us feel at ease. The whole experience in store was a delightful one & credit to the sales team for their professionalism.

April 23, 2026
Rated 3 out of 5 stars

Unwilling to negotiate the price had to…

Unwilling to negotiate the price had to spend more than I had budgeted for.

April 20, 2026
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Good Morning,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I can see that the free delivery offer has been applied to the order however I am sorry that no further discount was available when your order was placed.

Thank you very much for your order and we hope that you will be happy with your furniture on arrival.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 2 out of 5 stars

Staffs are not professional

Staffs are not professional. They sent me text that product will be delivered between 14:55pm-15:15pm. But they came at 19:32pm. And finally a screw whole is missing in the sofa's leg. Unfinished work.

January 6, 2026
Unprompted review
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Good Morning Benjamin,

Thank you for taking the time to leave us your review, I hope you are well.

Whilst the delivery crew will always aim to arrive within the timeslot provided we do advise that this is an estimate. This is because the team can come across unexpected delays on the day.
Please accept my apologies for any inconvenience that this may have caused you.

I am also sorry to see that there is an issue with the sofa leg and can appreciate how disappointing this must be for you.
If you have not already done so then you can report any concerns to our aftercare team, using our online contact form, on the link below:
https://enquiries.scs.co.uk/

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Ordered a sofa 31/08/25 for pre…

Ordered a sofa 31/08/25 for pre Christmas delivery, rang SCS 05/12/25 and told they do not update customers until they have information, SCS rang me to say transport issue so they would ring when more info available, when placing order I said I do not want to be contacted by text, 15/12/25 received text saying delivery has been rescheduled for 29/12/25, this is not pre xmas delivery, they asked if I could not make 29 then ring them and rearrange. SCS have not m3et the contract we hade e3ntered into I rang and requested full refund as they have not met the legal requirement reference this order, I am 73 year old dissabled pensioner and SCS act like they can walk all over me, I am happy to see them in court and let a Judge decide if they have met the contractual agreement we entered into.

December 15, 2025
Unprompted review
poltronesofà - Slough logo

Reply from poltronesofà - Slough

Good Morning Stephen,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion due to your delivery being later than we had initially estimated for.
Please accept my apologies as I can appreciate why this would be disappointing for you.

As your order details are not included I am unable to advise further however should you need to discuss this further you can reach the store directly on 0175 354 1586.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Exceptional delivery guys

Exceptional delivery guys! Very efficient and polite! In and out of our property within 15 minutes after setting up our two sofas, removing all coverings and rubbish. They actually said it was the easiest delivery they’d had all day, easy access, etc😍 couldn’t fault anything! From viewing sofas to order (August) and delivery (November) ⭐️⭐️⭐️⭐️⭐️ I did have to contact customer services to ask about delivery as not much contact between order and delivery dates but we’re extremely happy with our new sofas! Thank You.

November 7, 2025
Unprompted review

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