One star at the moment.
No issue whatsoever about the buying experience. The after care service is another matter.
We visited our local ScS in January and paid cash for a 2 seater, electric recliner sofa. It was delivered 4 months later.
We contacted them next day to tell them the wrong sofa was delivered.
After much toing and froing via email, a representative from another company came to assess the "mechanical aspects" of the sofa. We showed him the poor workmanship, the indented armrests and seat cushions. He said "there are no mechanical issues so I don't know what your problem is". "Its not memory foam so fluff it with a steam iron". "They will plump up" as he proceeded to punch the foam into some shape.
We have contacted ScS via email as he referred us back to them for resolution. It's impossible to contact them by phone, 8 attempts the 9th was sort of successful but 3 beeps and it cuts off automatically.
Its ongoing at the mo, I will let you know the outcome.

Pablo was very good at helping us fine the right sofa he did not pressure or rush us and he was very friendly would recommend

I have now received after around 13/14 weeks my chair due in total to my son finalising the purch for my 80th birthday with what he called " if it;s no good I can afford to scrap it, this was due to so many issues I intend to write to the parent company CEO in a few days.
I know not why but have always believed SCS was a home made brand hence the competitive pricing, I now know THIS IS FAR FROM THE TRUTH.
When told it would be 8 to 12 weeks, my comment to the salesman was "glad you are so busy but why the high (although free as part of an offer was the cost £170.00?
Well it has to come from Coventry in a wagon with two men AND my response was "made locally then" THIS WAS NEVER DENIED just switched to choice of fabric. Deposit paid all verbal with paperwork to follow by email.
After 11 weeks I with numerous attempts finally got to speak to the store to ask where my chair was and imagine my shock to be told it was on it's way from CHINA. This not well received resulted in a once only call from the store manager in Solihull who made the following claims :
That man would not know where it was coming from, I cannot call head office I do not have a telephone number as everything is done by Email. It could take a ouple of days to get you an answer, I requested a refund of my deposit in writing - no response AND TO THIS DAY THIS MANAGER HAS NOT RESPONDED ONCE.
As previously mentioned my son took over the purchase and when called from the depot to arrange delivery I requested my sons name to be on the receipt and person other end of the phone said "I am doing it as we speak" well he did not. Delivery I was told by email would be between 7am and roughly midday and would receive a text and email an hour before. Having st my phone for 6.50 am went to bed only to be awakened at 6.04 in the morning with a garbled message we are on our way. The chair was assembled and gone within ten minutes, with a grumpy chap when asked if I may just check it does all it should mechanically said "I just tried it and do not have spare time to waste, it did what it was meant to and the pair left.
To finish I was told by salesman when I took out the extended warrenty I would GET THE PAPERWORK WITH THE CHAIR - NOTHING - still to be concluded.
Had the chair only one day, just hope it stands up better than the people behind it, watch this space.

Got email before delivery telling me what was going to happen. Then another on the day giving me a time slot . Then a phone call when they were on there way to us , Fitted furniture up and took away all the packaging. Then checked it worked ok . Great service.

Very helpful and knowledgeable of products and sizes would definitely return for more friendly help in choosing and measuring their products

Trevor was really helpful as we were not sure what we were looking for…we are grateful for his help and advice. He also let us look round the store without constant questions .

Knowledgable and pleasant sales staff. Delivery was easy and as explained at the point of sale. Delivery was earlier than expected, I was kept informed every step of the way.

Very good and knowledgeable salesman, so sorry I cannot remember his name, really looking forward to getting my new sofa and chair.

We were given advice and help by Gerald he was very friendly and was able to help us to choose our new furniture,he showed us all the colour and fabric options. Very pleased with the experience

The staff didn't badger us and follow us around which is always appreciated, the information was provided on entry that was necessary for our visit and we were left to explore the store with opportunity to ask questions as and when any arose. Over all a very pleasant experience.

Amazing staff very polite and friendly

Very welcoming helpful and friendly

Fabio is very helpful, good product knowledge and explanation of choice.

Tx before day , tx on day time of arrival ,can track and the delivery people phone .
Very good

Called first time and spoke to someone who put me through to the store. I left a message for a call back. Didn’t receive one. Had to call again next day.

Staff were friendly, knowledgeable and open from the time we entered the store, easy browsing, great lay out

We were welcomed by Trevor who informed us of deals that were on and explaining to us what they meant when purchasing a sofa. He went around the show room with us a few times. We found the right sofas with the help of Trevor and the process of purchasing them was straightforward.

i am a shopper that doesn't like to be crowded when i arrive. i want to look around. the team respected that and left me browse until i was ready. then Fabio was so great, listening to what i wanted, what my concerns were and helping me decide on the best sofa for me. the colours to chose from are epic and i have a gorgeous blue and pink set on its way! Mark the manager was also wonderful and i feel in safe hands with the whole team in Solihull!