Excellent service

The young man who dealt with us was very professional and extremely helpful. His name was Lewis at your St Helens branch .

I was very p,ease with the lady who helped me choose my sofa and arm chair.zShe was very helpful and p,easant i would recommend your cokpany to my friendsTHANK YOU

Good professional help Good advice

The suite was wonderful value for money, very well made and looks and feels fabulous. We were always kept abreast of delivery and the delivery guys were amazing. A big thanks to all.

Was very pleased with the suite
Very good quality
Very good price

Ordered two reclining chairs that were perfect for our requirements, the staff were very helpful and informative.
On the delivery date I was given a time slot for delivery, the guy's were polite and professional and everything went smoothly.

Excellent service from sale to delivery. My new sofa and chair of a very high quality. I highly recommend

Our whole fabulous experience is purely down to the most incredible customer service from your staff member, Christine. From the moment she approached us in the store, she exuded an incredible warmth and friendliness, without applying any pressure. Her depth of knowledge on all of your products was phenomenal- very impressive indeed. She carried us right through to completing the sale and could not have been more helpful if she tried. She was incredibly enthusiastic, knowledgeable and committed to helping us find a product that worked for us. Her manner was slightly unique, but it absolutely worked. Christine is an absolute asset to your organisation and we would probably have left the store without buying anything, if she hadn't approached us and been so genuinely fabulous. Thank you so much Christine!

Amy was brilliant. She was very helpful, courteous, knowledgeable about the product & put both my wife and myself at ease. She was not going allow us to leave the branch until we were absolutely sure and satisfied.
There was no hard sell and the whole experience was great. Thanks Amy👍

We were met by a very helpful young lady who showed us round your wonderful store. She listened to what we had in mind and advised what she thought would be what we were looking for and then left us to browse and decide. No pressure which was great.
We can't wait to get our new sofa.

The friendly staff were very efficient and made sure everything was how I wanted it.
The only thing I would say is the email sent for delivery spot could be better. Instead of saying 7am - 12am it would be better to say maybe 7am - 10am etc. That way every person expecting a morning delivery would not have to get up so early. I say again, the delivery was perfect. Also the staff at the store were very helpful and friendly.

Delivery slot was given and I was able to track easily.They arrived earlier than I thought and were very professional.Put the sofa together, cleared up and took away the cardboard packaging and explained everything they needed to very well.Excellent service throughout.Would recommend to anyone looking for a new sofa.

The sofa was damaged. Said it would be reported but on the job sheet ot did not show.
They delivery men tried to gey the marks off with the kit but failed.
We are not accepting this and when I phoned was unable to get through.
The sofa fits great and staff and delivery guys were all great

The lady who helped us order 2 chairs was so helpful and explained how long it would take to be delivered.

On time, professional and courteous. All waste materials picked up and disposed of. 1st class.

Worst company ever to deal with atrocious customer services never dealt with a company so bad got my new 2 seater reclinering sofa delivered 7 weeks ago both faulty one gas so many faults on you wonder how it got passed quality control got in touch straight away was tokd would be contacted back a week went by I had to call them was given a date for the company emeria to come out and look at it a day before they were due out had a phone call cancelling saying called in sick then given a new date which was 13th July cane out in the morning time looked a sofas and said I guess you want new suite I told them yes nit repaired new sofas been into store today to find out what was happening to be told that eneria said customer happy no further action we'll im fuming over it then tokd by store we've emailed them again give it till Tuesday call back in store if not heard nothing which I won't hear back never do I called them myself today not expecting to get through but hey ho I did to be told again leave itcwith us we get back in touch with you thats all I'm getting awful customer service no apologies not even trying to help me so got till Tuesday if nothing sorted they can come abd take there suite away and I will never ever recommend them ir purchase from them again they don't care about there aftersales or customers utter joke of a company and was delivered in stuffy white van