Although I had gone in knowing what I wanted, your agent on the day helped me to come to a decision, but it took rather a long time. Once the choice was made, the financing, delivery and set up were a... See more
Company replied
Location
Switch location3B Staples Corner Retail Park, Geron Way, NW2 6LW London, Essex,, GB
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See what reviewers are saying
We bought a 3-seat reclining sofa and the product is fantastic - definitely worth the wait. The delivery team themselves were great too. The only issue was with customer service ahead of the deli... See more
Company replied
The salesman asked what we were looking for I explained what we required I did say no reclining sofas.He showed us a lovely range of options. As we were deciding I sat on a sofa not realising it wa... See more
Antonio helped myself and a friend find a two seater sofa and an armchair. He gave us bottles of Italian water and patiently answered all our questions.
Company details
About poltronesofà - Staples Corner
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3B Staples Corner Retail Park, Geron Way, NW2 6LW, London, Essex,, United Kingdom
- 020 8208 4090
4.2
Great
1K reviews
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excellent service so far
My experience was excellent was will informed regarding the product of my choice by your representative Jay. I now look forward to receiving the product in a timely manner. And seeing if the family product matches my expectations. So far first class service.
June 20, 2026
Good happy experience
I was given updates and delivery and installation was soothing and seamless.
Service and information at store was friendly, ghelpful and good.
June 18, 2026
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Lousy company that Never gets back to you
Lousy company that Never gets back to you when you have a problem but there quick enough to take your money & give you NO customer service.
DON'T GO TO SCS / Poltronesofa there the same company if you want customer service.
THEY DON'T RESPECT YOU !!!
June 3, 2026
Unprompted review
Reply from poltronesofà - Staples Corner
Ciao Ian,
I hope you are well and thank you for your review.
We are sorry to see that you feel disappointed in your experience, this is not the service that we would want for any of our customers and apologise that you haven't yet been contacted.
If you have an issue with your furniture that needs to be logged then please raise this via our online contact form, on the link provided below.
This allows us to obtain all of the relevant information that we need to review and advise on the next steps as quickly as possible.
https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
very high level of service
very high level of service, thank you for helping me choose a sofa for myself
June 16, 2026
The store experience was nice (a bit…
The store experience was nice (a bit overselling), but they said the sofas are gonna be delivered in 2-3 months, and there's been zero communication afterwards so far, except for 'the order accepted'. Hopefully, both will arrive at some point.
June 9, 2026
Reply from poltronesofà - Staples Corner
Ciao Ksenia,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you haven't received any communication from us following the order that was placed.
This is showing as being estimated to arrive at our Distribution Centre around 11/09/26 so closer to the time, once the goods are ready for delivery, we will reach out regarding your delivery.
You should have received a copy of your order documents via email which confirms this information.
If for any reason you have not received this then please email me at socialmedia@poltronesofa.co.uk and I can ensure that this is sent over.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good service the salesman was very…
Very good service the salesman was very helpful
June 11, 2026
The furniture is unique and top class
The furniture is unique and top class, you can feel the Italian design and craftsmanship
Staff very helpful _ Lenos spent a lot of time to understand our needs and explain everything in detail
Thank you Lenos and team
May 29, 2026
My sister and I was treated with…
My sister and I was treated with respect and understanding. JAY help us and was on point. Delevery in 13 weeks. Happy days
Cheers
Mark and Sonia
May 21, 2026
Mo was very helpful and very easy to…
Mo was very helpful and very easy to deal with, service was great, ordering was easy, just waiting for the delivery now!
May 21, 2026
Unexpected £300 Charge – Aggressive Customer Service
I recently placed an order with Poltronesofa (Order No: S0058-1000503697).
I paid £129 for delivery and installation, as stated in my contract and on their official website.
However, I was later asked to pay an unexpected additional £300, which was never mentioned before signing.
When I questioned this, a staff member called from 020 8208 4090 and pressured me, even threatening to cancel my order if I did not pay immediately.
This behavior caused me significant stress. I am currently seeking resolution through the Furniture & Home Improvement Ombudsman (FHIO).
I want other customers to be aware that extra charges may be claimed aggressively even after the contract is signed.
May 19, 2026
Unprompted review
Reply from poltronesofà - Staples Corner
Ciao Mohammad,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion and that you have been disappointed in the service from store.
Looking over your order document I can see that the delivery charge of £129 was applied to your order at the point of sale.
It is noted that your furniture was deemed as non-fit on the initial delivery attempt by the crew. If this happens then we can recommend an upholsterer however this is at an additional cost to yourself. It is stated on your order document that any fit issues at the property are a customers responsibility.
Please accept my apologies for any upset caused, It is noted that your complaint has been referred to the store so that they can contact you directly to discuss this.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Warning ‼️ ScS Rebranded Poltronesofà
Warning ‼️ ScS Rebranded Poltronesofà
ScS Rebranded Poltronesofà – A Warning to All. Stay stress free and shop with a reputable retailer!!
Despite the rebranding, this company still cannot fulfill orders even after nearly five months of waiting. I placed an order and have yet to receive it. After sending several emails to their customer service team, I experienced unprofessional behaviour—they didn’t even acknowledge my messages.
A friend warned me about her bad experience, but I didn’t heed the warning. Don’t be fooled by their branding; ScS (Italian or not) it is the same old company it always has been, with shoddy management and poor customer service. The stress I have been put under has been immense and I don’t want others to be treated to the same experience
May 15, 2026
Unprompted review
Reply from poltronesofà - Staples Corner
Ciao Vinny,
I hope you are well and thank you for your review.
Firstly, we would like to apologise that you are still waiting for a delivery date.
I have reach out to our booking team to contact you with a date.
If you have any further questions, please feel free to reach out.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Both the men that came to deliver the…
Both the men that came to deliver the sofas were very efficient and very friendly helped put the sofas together and made sure the electronics also worked. They also took the packaging away with them. Thank you
May 17, 2026
Good knowledge
Excellent in store help on selecting our sofas. Shame when we went to pay salesperson blank us out and started a conversation with someone else. Left me with payment machine which would not work. I had to be quite abrupt in the end to get attention.
May 15, 2026
The updates of arrival and the…
The updates of arrival and the efficiency of the workmen assembling the furniture was quick and precise.
May 13, 2026
Had a great experience at the staples…
Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of easily and safely!
Jay took all this into account and showed us more than 1 option all to the specifications that we ask for.
There was no rushing us and he helped us find the best match for dad's needs.
So our experience was enjoyable and successful.
Would definitely recommend this branch.
May 9, 2026
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