Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of easily and safely!
Jay took all this into account and showed us more than 1 option all to the specifications that we ask for.
There was no rushing us and he helped us find the best match for dad's needs.

So our experience was enjoyable and successful.
Would definitely recommend this branch.

Mohammed the salesperson was an incredible help to us, when deciding our sofa. It was our first time so shopping and he made sure we made the right decision on space whilst not compromising on the idea, quality, material and colour of the sofa we wanted. He spent over 4 hours trying to help us through the entire process. We can’t wait to have our sofas delivered to us!

We would highly recommend this sofa company to anyone wishing to purchase from them!

So grateful Mohamed! Thank you :)

The gentleman who served us was great. He remembered us from a few weeks earlier when we visited the store. He helped us with our order and everything was done with a smile.

Warren and John ensured that they gave us their status from the evening before delivery. On the day it was helpful for them to call and give us a time within the hour of arrival.
The sofas were delivered and set up as requested in the correct places.
Great job! Many thanks

Had a fantastic experience at the Staples Corner store purchasing two sofas, one for me and one for my Mum. Karl looked after us, and was exceptional. He took his time and went through all the different options, explaining the pros and cons of different aspects. His knowledge and experience helped us walk away extremely happy with our choices.

The lighting in the store was a challenge as it's on the darker side, with spot lights lighting up the furniture, so it's difficult to get a true sense of how they will look in natural light.

We had a great time sorting and buying the recliner chair. Salesman Depak was very good and helpful guided us through the whole purchase and explained everything in detail. I would award him 5 stars. Can’t wait to get the chair. Many thanks.2,

We received fantastic service from Antonio in store. From the moment we arrived, he greeted us warmly, listened carefully to what we were looking for, and provided honest and thoughtful recommendations without any pressure. We actually visited several other companies, but returned to Antonio because we felt much more comfortable with him than other staff in other stores. His service was truly exemplary. We are currently awaiting delivery of our sofas and feel completely confident that Antonio will deal with any issues should they arise. We throughly enjoyed his company and genuinely appreciated his honesty and professionalism.

- We were nicely welcomed.
- we met a highly professional salesman (Daniel).
- The quality of sofa beds is amazing.

- I gave 4 stars and not 5, as I wasn’t pleased not to receive a receipt showing details of our purchase. After leaving the shop we thought the receipt would be enclosed in your email, but it wasn’t.
I would appreciate if you could please forward to me by email the receipt with full details. Thanks

I bought an Italian sofa set from this ScS store (3B Staples Corner, Retail Park, Geron way, London) after giving them the exact size of my building’s lift. Their delivery company said it wouldn’t fit the lift after delivering the sofa set to my building – despite me providing the correct lift diameter at the time of purchase.
ScS then asked me to pay for a “quick delivery” via the stairs, promising a refund by email & WhatsApp. That didn’t work, so they agreed to break the sofa into parts and deliver through the lift. I was asked to pay another “quick delivery” fee. I paid both times.

It has now been over one year, and ScS still owes me £300 – agreed refund through email & WhatsApp. I have visited the shop many times, called countless times, spoken to their accounts department – every time they say “within 2 days”, but no payment ever arrives.
Firstly, would any one advise me on how to get my money back?
Secondly: Would you trust a company that takes your money, fails to deliver properly, charges you extra twice, and then ignores you for a year? Avoid ScS at all costs.
Thanks.

Ordered a sofa in October 2025 and had to wait until January 2026 for delivery - to be fair this was explained at start so no complaints there. When sofa arrived one of the adjustable headrests was fitted lobsided as some had fitted it with 2 completely different sized bars. Called them and sent them photo's and had to wait 6 weeks for someone to come out to repair. In the meantime a second of the 5 headrests had started showing faults. All of the fixings on all other headrests we sealed into the sofa but this one was sliding up and down freely. When I showed the technician this one he tried to tell me that this is how they are suppose to be even though all the other 4 head rests were sealed in and did not move at all. He then tried to force the lobsided headrest down to prove his point and in doing so broke the mechanism altogether and now that headrest is stuck facing forwards so that seat cannot be used at all. He explained he would report this to SCS (poltronesofa) and they will call me within a week to arranging replacing the 2 faulty sections of the sofa for me ASAP. I recorded both faults as soon as he left and called SCS the next day to make sure this was the case and their response was that the technician reported back that the problem was fixed and no further action was required! I have sent them the videos taken the same day by watsapp and told them I've lost complete faith with the and the repair company and just want a full refund now. I now have to take another day off work for them to 'inspect the fault' and then no doubt another day off work for them to collect the sofa.

Been an awful experiance so far. Last time I use them!

My elderly mother ordered a sofa from this branch after the staff told us the size was 220 cm, which is why she agreed to the purchase as it would fit her living room. When we checked the product details on the website at home, we discovered the sofa is actually 230 cm, which is too large for the space.

Within 24 hours of placing the order, we both tried calling the branch many times, left voicemails, and sent emails but received no response. Because no one replied, my mother had to go back to the store in person.

At that point we were told the order could not be cancelled because more than 48 hours had passed, even though we had already tried to contact them well within that time. We were also told that the correct size had been explained to my daughter, which is simply not true, as my mother was present throughout the entire purchase and was the person making the decision.

What is most concerning is that the 48-hour cancellation policy and “exchange only” rule were never explained to us at the time of purchase.

Very disappointing experience. Incorrect information, lack of communication, and poor customer service. I hope the company takes this seriously and improves how customers are treated.

Sofa delivered with defects leg not fitting. Sofa can’t sit on

Surprised sofa did have quality control on dispatch

My sofa arrived exactly when the text said it would. I was given 15min notice too which was really handy. The delivery men were, friendly, fast, professional and left no mess behind. I am super happy with the service and my new sofa!

If I could give this company zero stars, I would. I strongly advise against ordering anything from them.
From start to finish, the experience was extremely disappointing. They misled me about the delivery date and entered the wrong colour code for my sofa, despite the fact that I had clearly provided a screenshot of the exact colour I wanted. I only discovered the mistake when I went to collect a sample of the fabric.
When I raised the issue, they showed no interest in resolving it. Instead, they repeatedly referred to the contract and avoided taking responsibility. They also continued to claim that the staff member responsible was never in the store and promised callbacks that never happened.
The contract included their internal colour code, which they somehow expected me to understand, even though I had clearly specified my choice. I took every possible step to ensure everything was correct, yet their mistake was somehow shifted onto me.
This company seems more concerned with making a sale than providing proper customer service or taking accountability when things go wrong. I would not recommend them to anyone.

I am extremely disappointed with the way this store operates and how little responsibility they take when something goes wrong.
They expect customers to somehow understand and verify their internal colour codes, codes that are completely meaningless to anyone outside their company. Customers choose a sofa based on the colour name and the sample shown in store, not by memorising stock codes that only their system understands.
Even more frustrating, the store manager himself agreed that the issue could have been caused by a typo from their team. Yet despite admitting that possibility, they refuse to take accountability.
Their online customer service simply refers back to the “contract” and says customers should check the order within two days. But the contract only lists their internal colour code not a clear, customer-friendly description. How is a customer supposed to know whether that code matches the colour they verbally requested? It feels like a convenient way to protect themselves while putting all the responsibility on the customer.
As long as they take your money and secure the sale, that seems to be all that matters. After that, any issue becomes your fault even when their own management acknowledges it could have been their mistake.
This experience has been incredibly disappointing. I would strongly advise anyone ordering from this store to be extremely cautious and question every detail, because if something goes wrong, don’t expect them to take ownership.

ONE STAR... I purchased these sofas two years ago. Initially, they looked beautiful and were quite comfortable for the first twelve months. However, after that period, all the foam used in them, due to its very low and weak density, deteriorated significantly. The fabric or cover began to wear down and reveal the underlying frame, which is likely made of wood, making it extremely uncomfortable to sit on. The cushions have collapsed and compressed to such an extent that it’s unbelievable. When I contacted customer service, they told me that they only cover the structure and not the foam, and that any foam deterioration is due to heavy usage or wear and tear. This is simply not true, as we are very light users and hardly use the sofas at all. It’s unacceptable that, after just twelve months, the sofas feel more like sitting on a bare frame rather than a cushioned piece of furniture. I am extremely frustrated with this situation.

I have both the soft and the date for delivery it was 2 months after I tried to cancel after 2 weeks but is so difficult to contact them .today they just send me a text they going to deliver soon as they told me but again I can’t contact customer service .also I tried to cancel the insurance cover same thing they don’t have a cancellation, be careful don’t buy anything from this company SCS

We have had a wonderful shopping experience in your Staples Corner Branch in North West London.
Your salesperson Antonio helped us to find the suitable sofa for us.
He had a keen sense of understanding exactly what we were looking for. His advice regarding colour was also excellent. The administrative matters were also dealt with quickly and clearly.
In short, it was a great buying experience with Antonio.

Waren and John were very professional and polite. They kept to the delivery schedule time and called ahead. Excellent service. Thank you.

I've drafted a Trustpilot complaint that clearly outlines your issues with SCS. The review emphasizes the key problems: the faulty sofa, cancelled inspection, the discontinued item situation, and most importantly, the shocking lack of response despite your 15 attempts to contact them.

Feel free to adjust the tone or add any additional details before posting. The review is structured to warn other potential customers while clearly documenting your experience.

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Very nice service