Although I had gone in knowing what I wanted, your agent on the day helped me to come to a decision, but it took rather a long time. Once the choice was made, the financing, delivery and set up were a... See more
Company replied
Location
Switch location3B Staples Corner Retail Park, Geron Way, NW2 6LW London, Essex,, GB
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See what reviewers are saying
The salesman asked what we were looking for I explained what we required I did say no reclining sofas.He showed us a lovely range of options. As we were deciding I sat on a sofa not realising it wa... See more
Did not get a time slot the night before. Delivery crew contacted us twice with progress report. Delivery was very professional.
We bought a 3-seat reclining sofa and the product is fantastic - definitely worth the wait. The delivery team themselves were great too. The only issue was with customer service ahead of the deli... See more
Company replied
Company details
About poltronesofà - Staples Corner
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3B Staples Corner Retail Park, Geron Way, NW2 6LW, London, Essex,, United Kingdom
- 020 8208 4090
4.3
Excellent
1K reviews
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My experience was a great one from…
My experience was a great one from start to finish. Mohammed was very welcoming, attentive and thorough in showing me around the showroom. He listened to my concerns around the type of sofa I did not want and gave good and honest advice. He took the time out and was very patient even though there were other customers he could of attended to. I'm thankful that in the end, I was able to make the right decision. Thanks Mohammed. Keep up the great work and being a great SCS representative.
July 24, 2024
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic service from Daniel
Fantastic service from Daniel , very helpful and knowledgeable. No rush happy to answer all our questions and showed us all options .
July 20, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery service - on schedule
Excellent service - no fuss, great delivery service
July 4, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service delivered on time…
Excellent service delivered on time kept me up dated really good quality sofas delivery men Pav and Rich were very friendly and polite would definitely recommend
June 18, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The assistant Deepak was very helpful…
The assistant Deepak was very helpful and patient.
June 9, 2024
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
What can a say..great
What can a say, great service, great sofas and great delivery. A special shout out to Steve and Tom who were friendly and efficient when assembling our order!
June 11, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really appreciate Daniel’s help with…
Really appreciate Daniel’s help with choosing the carpet. The customer service excels!
Really helped an indecisive person like me choose and on top get the best value for the carpet!
June 11, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and helpful sales consultant
Friendly and helpful sales consultant. Items ordered delivered on due date. I am impressed. Only gripe, couldn't get straight through to the store via phone. Went to customer service who took quite a while to answer. Hung up in the end.
June 7, 2024
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
It was helpful about their products
It was helpful about their products
June 9, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was very happy with the customer…
I was very happy with the customer service. The gentleman gave good advice on which sofa would be more beneficial for myself. I would highly recommend scs
May 28, 2024
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ref S0058-7597724
Ref - Antonio,
Excellent customer service and exceeded our expectations.
Approached with a smile & excellent product knowledge.
Thank you for giving us a very good experience and em will be coming back again.
May 28, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really good quality service
Really good quality service from Deepak.
Thank you so much!
May 27, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Antonio Rodrigues was super kind enough…
Antonio Rodrigues was super kind enough to help us with our inquiry at the last minute within the shop closing, he walked us through the many questions we had and answered them thoroughly and in full detail. He was super patient with our Order and even helped us get a few sofas in clearance, he went above and beyond, staying over 2 hours ahead of his shift just to help complete our large orders. Would recommend anyone who wants to purchase furniture for the first time to come visit the store and ask about Antonio, he's kind enough to walk you through the process step by step!
May 24, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Mohammed was great!
Mohammed was absolutely amazing from start to finish. Amazing service 10/10
May 22, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Jaquan from scs staples corner made it…
Jaquan from scs staples corner made it very easy and very simple will get him again when i buy fantastic person
May 17, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thanks Deepak for the hospitality and…
Thanks Deepak for the hospitality and the proper guidance as we were looking forward to have best carpet plans and sofas for our new house 😀
May 15, 2024
Unprompted review
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
No comment but very good n helpful…
No comment but very good n helpful staff n polite staff
May 3, 2024
Reply from poltronesofà - Staples Corner
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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