poltronesofà - Staples Corner Reviews 

1,046
TrustScore 4.5 out of 5

4.3

3B Staples Corner Retail Park, Geron Way, NW2 6LW London, Essex,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The salesman asked what we were looking for I explained what we required I did say no reclining sofas.He showed us a lovely range of options. As we were deciding I sat on a sofa not realising it wa... See more

Rated 5 out of 5 stars

Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of... See more

Rated 5 out of 5 stars

Mohammed the salesperson was an incredible help to us, when deciding our sofa. It was our first time so shopping and he made sure we made the right decision on space whilst not compromising on the... See more

Rated 5 out of 5 stars

Did not get a time slot the night before. Delivery crew contacted us twice with progress report. Delivery was very professional.


Company details

  1. Furniture Store

About poltronesofà - Staples Corner

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 3B Staples Corner Retail Park, Geron Way, NW2 6LW, London, Essex,, United Kingdom

  • 020 8208 4090

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,046)

16,902 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff member was very attentive

The staff member was very attentive,as soon as we entered store. Wasn't pushy, he merely said if we have any questions that he was there to help and let us shop around. However not to far away from us either aswe browsed around shop. Perhaps there to answer questions if we had about particular furniture piece. However we knew what we wanted, and assisted immediately. Manager was there too, and without asking gave us a deal. Both friendly and would recommend. Great service

April 28, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Services is very good

Service is very good. Lenos explained all the features of the products very nicely and in detailed. Staff is very helpful

April 28, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Excellent work

Professional and excellent.
From start to finish.

April 2, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

I was well looking after a very helpful…

I was well looking after a very helpful member of the staff

April 15, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great service!

April 12, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Deepak and Raul were very helpful as…

Deepak and Raul were very helpful as they made me decide which sofa was most suited for me .

April 20, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Lenos was polite and knowledgeable

Lenos was polite and knowledgeable. We are so pleased to be here at SCS staples corner branch. Great experience!!!

April 20, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great delivery

Was very happy with the delivery. Aaron and Rich was very friendly and helpful. They phoned to let my know how long they will be They did a very good job getting chair and sofa in too my flat

April 20, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Helpful staff, great range

A great shop. We love our sofa. Deepak was very helpful.

April 20, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The chap was very friendly and showed…

The chap was very friendly and showed us what we needed since we were very fussy about the size of the sofa and the firmness of the seat.

April 3, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very good service very pleasant

Very good service very pleasant

April 19, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. All staff very friendly. Lenos was helpful and very patient, as we took up a lot of his time!

April 18, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Excellent sales staff

Excellent sales staff. And great products.
Jaquan is fantastic!

April 18, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The sales Assistant was very helpful

The sales Assistant was very helpful
Thank you Jaquan for all your help.

April 14, 2024
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Super friendly staff !

Super friendly staff and very informative and supplied us with the homebuyers package for our sofas ! Even gave us their expertise and recommendations on size and colour as well !

April 14, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Ruhel was extremely helpful

Ruhel was extremely helpful, providing information on care, material, etc, offering cost friendly suggestions based our requirements. Overall the experience was seamless and pleasant.

April 14, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very Professional service by Jaquan.

Very Professional service by Jaquan.
He was polite very helpful.
Not pushy. Answered all our questions.
Smooth transaction.
Highly Recommended.
Paul

April 13, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great customer service at Staples…

Great customer service at Staples Corner branch !!! Really made it easy to make a sensible choice ! Looking forward to my delivery !!!

April 13, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Fantastic service from Ruhel

Fantastic service from Ruhel - Store Manager. Helped us find the perfect item and with no pressure at all. Thankyou

April 12, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Top notch service!

We were in the store for almost 3 hours (!) but we weren't rushed in the least. Deepak was patient, didn't rush us, and was really informative. He helped us when we needed it but knew when to give us space to discuss. He also was very patient as we chopped and changed through various options. We had a chat with manager Ruhal who confirmed that we were getting everything we wanted. Both were courteous, friendly and professional at all times. Excellent experience, would recommend either of them and the Staples Corner store to anyone. Now looking forward to a brand new sofa!

April 12, 2024
Unprompted review
poltronesofà - Staples Corner logo

Reply from poltronesofà - Staples Corner

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look