Simon was very professional and sorted our problems out very quickly

From start to finish, scs brilliant including drivers. Staff in SCS extremely helpful, polite and knowledgeable. When it came to delivery day, very helpful regarding the tracking app. Even received a call from driver with time of delivery. The drivers absolutely fantastic, no issues at all. Furniture placed where we wanted. My husband was very impressed with drivers and delivery.

If I could give no stars I would!!
Our new three piece suite (Casola in upgraded leather) and it looked years old within 2 weeks! We contacted ScS who sent someone out to look at it, they said it was settlement and that 'puddling' is normal, he offered to put 2 inches of extra padding in so the leather did not look so stretched. We declined this as the suite was only 2 weeks old and only had light use.
We have been trying to get them to take it back to get a refund, but they say it is not a manufacturing fault. I strongly advise you to not use this company, the ScS customer service is a disgrace and quality is shockingly awful!!

Absolute disgrace of a company.
Our leather recliners look like they are 10 years old after only 2 weeks of light use 😡😡
They sent an inspection assessor who said it was settlement...... basically it is poor quality rubbish nothing like what is in store...... purchased from the Stevenage branch. I went back to the branch for help only for them to call the police to eject me from the store.... AVOID THIS COMPANY. £4350.00 DOWN THE DRAIN!!!!!!!

We ordered a sofa and armchair from the Stevenage branch in February and it arrived at beginning of June. Great sofa and chair, but when the delivery driver turned up we was informed that we had to pay £300 to him to assemble it. I looked at the invoice and there was nothing on it saying we had to pay £300. I questioned it with the delivery driver and he said we couldnt have it until we paid the money. This was at 7.30 am so couldnt check with the store. Spoke to the aftercare team later on and was informed that the sales person instore had told us verbally that we would have to pay this with nothing telling us on the invoice. We went into store and sales person confirmed that she had told us, but i kept referring to the invoice that didnt say anything about this. She just shrugged her shoulders. We are not very happy with this but they say the "told us verbally".
I watched the delivery driver take apart the sofa and the reassemble in our living room and it took him 15 minutes.
Moral of the story, get everything in writing and dont pay for the assembling because it is a total rip off. £300 for 15 minutes. Pretty good money if you ask me.
Very dissapointed in SCS

We ordered sofas in January and were told the delivery date would be march for one set of sofas and April for the second set of sofas. The delivery was meant to be April 18th but they weren’t and then they said it was delayed and that we would get a new date. Since then we have been to the Stevenage branch three times and are still being told they will let us know the new date for delivery. We were told a new date would be arranged within a week and after this they said they can only deliver on the 30th of May and the day before the delivery date is e received a message saying unfortunately they can’t deliver it and since then we’ve been chasing them up for a new delivery date and still haven’t received a new date for delivery. It’s been more than 24 weeks and still haven’t received our sofas

Stewart and Keenan were great ,delivering on time very polite and helpful .
They were professional .removing all packaging and making sure everything was in good condition .checked everything was working and that we were happy with our furniture.

Absolutely appalling service. I haven’t received my order I placed in January which was to be delivered on the 7th March. Fast forward several delays I got an text 21/5 saying to pay for the sofa and it will be delivered finally on the 3rd June and only to receive a text on the 28th to say delivery is delayed without a date. Since I have been trying to get my money back emailed the store, even spoken to the Stevenage Store Manger a couple of times and he keeps on saying his shop floor is full of customers and he can’t deal with me. I am a customer too and I do not understand why after taking more than £1000 I’m not important. He is meant to be calling with ‘options’ and in the same breath he’s said nothing will happen because it’s the weekend. Hoping he’s call me or am I a fool to think he’d ever want to sort this issue. Absolutely disgusting. I will be reaching out to ombudsman as I have no hope after reading other reviews too

From ordering our sofa to delivering excellent service

Delivered on time. Guys did well to get it in.
However was concerned at rough handling off lorry having spent £5000 !!
Good job items have good protection.

5* to Abz in the Stevenage Store. I was there with my granddaughter bank holiday Monday 5/5/2025. He was very patient with me, there was no pushing for a sale, left us to wonder around and very helpful when I made my choice. Thank you Abz

3 very capable men, knew what they were doing and soon got the suite put together and Installed. Very professional and polite. Delivery was advised and times kept to.

The delivery crew were exceptional and took care to ensure no damage occurred to the sofa or the home whilst carrying the sofa.
Really took there time to do a good job

Great delivery team and great service from the scs team in general.

This company deserves zero stars. Do not be enticed by their sales tactics or cheap sofas, you will regret it. They are nothing short of charlatans and scoundrels, more concerned with hitting profit targets than providing even the most basic level of customer service.
I placed an order back in December, and months later, I am still waiting for a delivery. I’ve been sent in endless circles with no accountability or resolution. Calling their customer service is a nightmare, you can be left on hold for eight hours or more, and if you request a callback, expect to wait 48–72 hours (if anyone even bothers).
Trying to file a complaint is equally pointless. They either "never receive it" or blame a mysterious backlog. Of course they do, it’s clear they are overwhelmed because this company is fundamentally broken.
The experience has caused me significant distress and wasted time, and I am demanding a full refund as well as compensation for the unacceptable ordeal. Frankly, this company should be liquidated or investigated by Consumer Watchdog or Trading Standards. Their practices are misleading, exploitative, and disrespectful to customers.
Avoid at all costs.

Huge choice of furniture. Very helpful and experienced staff. Chose two lovely settees

Staff very helpful and friendly, and your prices and quality were good

Although it arrived a couple of months after first predicted that was a bonus for us as our move was delayed. Our sales rep kept us updated throughout and was really helpful. The Ferndale grey corner sofa is beautiful and the delivery was good really helpful and polite chaps.

The delivery team were polite,cheerful and very careful. they took great care in assembling my new leather sofa. I would definately not hesitate in using them again.

Very efficient guys unpacking and removing all
Packaging, very quick, Bonaci was the delivery Courier company AAA+