Sales assistant answered all our questions straight away making the purchase of a sofa very easy.

Abz the store manager was lovely, he helped us out amazinginly with what we needed, recommend him 100% - Thanks Abz

Great range, and Dany was phenomenally helpful and knowledgeable about the selection!

Abz the store manager was so nice and so helpful! Our experience of the store in Stevenage was really fab.

Really looking forward to getting my new sofa!! Will write another review when that happens!

Bonach and his colleague delivered the sofa very efficiently. They arrived on time, were polite and even removed their shoes so they get my newly cleaned carpet dirty. Very pleased and I would strongly recommend again.

Great experience overall…from the buying ( with help from pleasant sales chap ) to the delivery…both delivery guys were very careful and efficient…couldn’t rate SCS more highly after this.

Very helpful, friendly, cheerful chappies made the whole experience a pleasant one. Very happy with my purchase and delivery.

Awesome service. Delivered as arranged.

The worst customer experience I have ever had.

I ordered a sofa set from SCS on 13th October 2024 from Bianca and Abs at the Stevenage shop, with an estimated delivery date on 22nd November (as per my order confirmation). However, I have not yet received my order and today it is 25th February 2025.

Staff did not process my order until 23rd October, despite me paying a £1,500 deposit on 13th October when my order was placed. I was told that the manufacturer cut-off date for Christmas delivery was 21st October and therefore I will not be receiving my sofas in time for Christmas.

I was then told to expect delivery in mid- January 2025. I have not received my order and nobody can give me an estimated delivery date (the system still says 10th January, despite it now being the end of February).

I have telephoned the contact centre multiple times and cannot provide any sort of status update. They promise to investigate and ring me back, but nobody calls me back. I was due a call back yesterday from Ryan, a call centre team leader, and he did not call.

The call centre wait times are over 250 minutes long, which is unacceptable. I spend hours on hold, waiting for somebody to answer the telephone. And when they pick up, they fob me off.

Staff from the Stevenage team do not email me back and are now ignoring me (I have 8 unanswered emails from them since January).

SCS cannot treat their customers this poorly. You have had £1,500 deposit money from me since I placed the order in October and nobody can give me the courtesy of updating me on the whereabouts of my sofas. Absolutely disgraceful.

Have ordered 4 sofas from SCS over the year and have always been pleased with them

Helpful staff

Sofa delivered with faulty electric seat buttons. Also charging port for phone not working. Aftercare not answering phone for 2 days now

Very nice staff ,polite,friendly and helpful,did not pester us into buying or looking at stuff,when we wanted to ask a question they were helpful and not pushy.

Served by store manager very helpful

Really nice salesman, clean and pleasant shop

We went to SCS to just look around to see what was available that we not only loved but fitted in the space. Once in the store, we are greeted and shown sofas that met our expectations/requirements. We were given options and we then ordered our item. The staff were very friendly, polite and helpful.

Very good experience

Good service from staff without being pressured

Grate staff polight made us feel welcome I hope you look after them keep up the good work thanks hope you sorte out a quick delivery thank ron Pam