poltronesofà - Stirling Reviews 

1,705
TrustScore 4.5 out of 5

4.6

24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB


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Rated 5 out of 5 stars

We started out to purchase paint for a scratch on the car and ended up with a 3 piece suite. Tis was due to your well appointed showroom. The layout at different levels was eye catching and easy... See more

Rated 5 out of 5 stars

Steve was brilliant from start to finish Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. Th... See more

Rated 5 out of 5 stars

The sales man was called Steven in the Stirling shop.he was so friendy welcominh answered all my questiond then when i.gave him my measurments he talked me through alternatives he knew i loved the cou... See more

Rated 5 out of 5 stars

Updates on delivery were excellent. Team that delivered on the day were very friendly and took great care and attention installing the sofas to my specifications really impressed. Sofas are exactly ho... See more


Company details

  1. Furniture Store

About poltronesofà - Stirling

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom

  • 01786 477430

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,705)

17,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve “ with the Pinny”

Me and partner went into the Stirling Showroom not intending to buy. We came across the perfect sofa that worked for us in both function and style. Steve “with the Pinny” has outstanding service. Made us feel relaxed and guided us through the whole sofa buying experience without any pressure. Would highly recommend visiting Steve at the Stirling showroom.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Raymond really listened to what I needed.

Raymond was the first sales specialist to ask me and to really listen to what I needed. He was professional and I appreciated he did not waste my time looking at unsuitable sofas. He approached me but was not over bearing and gave me time and just the correct amount of assistance I needed. He was also super friendly. What a great range of sofas - all customizable in the biggest range of fabrics seen ! Very happy with assistance given after purchase and help with shipping/ courier service.
Thank you Raymond and team.

May 30, 2026
Rated 3 out of 5 stars

I went back to change the size off my…

I went back to change the size off my sofa salesman was not very pleasant about it it was the very next day he made me like cancelling my order

May 28, 2026
poltronesofà - Stirling logo

Reply from poltronesofà - Stirling

Good Morning,

I hope you are well and thank you for your feedback.

I am sorry to see that your experience when returning to amend your sofa order was not a positive one and would like to apologise for how this made you feel.

We strive to provide friendly, helpful service at every stage of the customer journey, and it is disappointing to learn that this was not reflected during your visit.
Rest assured that I will pass on your comments to the store to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

We had no problems

We had no problems. The salesman in Stirling was very helpful and non pushy. The suite arrived at the time stated and the delivery staff were on time and very helpful. Oh, and by the way, the furniture so far is great for sitting on.

May 22, 2026
poltronesofà - Stirling logo

Reply from poltronesofà - Stirling

Ciao David,

I hope you are well and thank you for your 4* review.

We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Raymond was fantastic

Raymond was fantastic , very nice and totally knew his sofas , didn’t pester us or anything left us until we needed him . Hadn’t intended to buy but he made it stressless and helped us , great job

May 22, 2026
Rated 3 out of 5 stars

I was really happy with the service I…

I was really happy with the service I received in store couldn't be happier with the gentleman that served us he was very professional from start to finish but what we wernt happy with was once we bought our sofa we told him we were collecting our sofa and he told us that there was no such thing any longer since you guys took over as a SOLD SIGN so we have to put up with people ie. Chilldern jumping all over the sofa ee just paid our hard earned money for, so No we're not happy with that at all.
Thank you
Jacqueline

May 24, 2026
poltronesofà - Stirling logo

Reply from poltronesofà - Stirling

Ciao Jacqueline,

I hope you are well and thank you for taking the time to leave us your review.
We’re pleased to see that you were happy with the service you received in store and that our team member provided you with a professional service.
However, we’re very sorry to hear about your disappointment regarding the display sofa after purchase and completely understand your frustration.

We appreciate your comments as customer feedback like yours helps us review our processes and improve the overall experience we provide.
Thank you again for your order with us and we hope that you are happy with your sofa.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Steve (Stirling store) was great

Steve (Stirling store) was great, he was very friendly let us walk around and didn’t pester us. He had a fountain of knowledge and when we finally decided which sofa to go with was patient and talked through each step with on our purchase

May 14, 2026
Rated 5 out of 5 stars

Excellent buying experience with Steve

Excellent buying experience with Steve. He went above and beyond to demonstrate different colourways and offer other options in the sofa style we liked. Very happy with our supported purchase today, would highly recommend!

May 16, 2026
Unprompted review

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