customer service 5 stars, friendly and professional, very relaxed . very easy, great products and prices

We had a great experience buying our sofa from SCS in Stirling. The whole process was smooth, thanks to the very friendly staff in store.

Will, in particular, was pleasant and incredibly patient with us throughout our (thankfully short!) search and buying process within this store. He helped us assess the different options we liked for our space before we finally decided on the best one.

We also really appreciated that he managed to honour the deal we had discussed the day before, even after some price changes overnight, which showed a high level of professionalism and customer care.

Although we are still waiting for our sofa to arrive, overall, a very positive experience so far. If you are looking to buy a sofa from SCS, we highly recommend a visit to the Stirling store.

If I was to advise on any improvements, it would be for the customer to have revised official order documents after any changes to an initial order. I would also prefer to have access to all payment information/history if the customer is paying in random installments leading up to the delivery of the product. You can make an online account but the payment history/outstanding balance associated with your order isn’t visible. It would also be helpful to have the option to make payments via your online account rather than over the phone.

We bought a sofa last year, to be totally honest we won't be back, sofa & Chair isn't great, after having it only a few months we noticed fabric Transfer, on our cream sofa. (Now covered with throws.)
When buying suite we thought it was going to have treated (protection) or I wont have purchased such a light suite, went back into store, was told, it hadn't, we took out insurance, why as it wasnt covered.
Waste of money.
Plus another thing, before we finally made our purchased every time we visit store were, it may seem good customer relation but the sales person wouldnt leave us alone, it was annoying.

My sofa delivery was supposed to be the 5th of March. The eta kept getting later on the tracker until I got a phone call telling me the driver had run out of driving hours and It wouldn't be delivered. I'd waited in all day. Whilst on the phone I was told they "normally try and deliver the next day" only problem was I was due to be working the 6th. No time could be given to ensure I could have someone at my home for the time of arrival. The stirling store (where I had originally bought it) took many attempts to get hold of and could give no information about delivery either. I phoned the aftercare who couldn't help but was eventually given the number of the depo and told to phone them at 7am on the 6th. I woke up early to be ready for my work and make sure I caught someone early so I could give my dad an eta so there would be someone in. I called the depo and spoke to a Mr JB who mentioned he was "just this second in the building" not sounding too happy I'd called so early but to be fair at this point, neither was I. He said he'd look into it and call me back. He did manage to call me before I had to leave for work and estimated 3pm for delivery. The sofa arrived at 6:15pm 2x men did their absolute upmost to get this sofa up a very narrow hallway and saved this whole experience for me. David and Connor worked so hard, bounced off each other with the banter and did a brilliant job to get my sofa in the livingroom! They deserve a medal! Thank you guys!

Absolutely disgusting company. I ordered my Mum two standard sofas online on Sunday 15/03/2026 and 10 minute later I got a call to confirm. Was told the turnaround time was 16 weeks. I advised to cancel the order and was told I couldn’t as it was a bespoke item. I advised them it wasn’t and their wrong understanding of bespoke. Since I have been back and forth via email and they are now offering a 70% refund even thought the sofas haven’t gone into manufacture and they have incurred no costs. Stay away they are nothing more than con artists.

The lads were a perfect balance between friendly and efficient, very respectful of property and went over and above when making sure I was happy with where they had set the furniture up. They even phoned to let me know when I was their next delivery and estimated time of arrival

Very professional

Good instore service from the Stirling branch when ordering. Delivery service communication was accurate and the delivery drivers did a great job in delivering our new sofas

Delivery and customer service is appalling, had a confusing and time-wasting experience. DO NOT BUY FROM SCS, you can get much better service and similar quality from competitors without the waste of time, will be telling all my friends and colleagues to avoid SCS also.

We were given a week notice that our (expensive) sofa would be delivered on Saturday, and we were given a 1-7pm timeslot - a big delivery window but whatever. I waited around all day with a delivery time that kept moving forward - again fair enough, delays happen... Then, we received an email at night it would arrive at ~3pm (no date given), and again waited around all day on Sunday again, no notifications or communication telling us what was happening. My weekend was ruined waiting for a delivery with terrible communication and NO SOFA.

Monday comes and I decide to contact our store we purchased from and I was told they do not have any direct communication with the distribution centre (same company??), and my delivery had been updated to Thursday. Received an email later that day our sofa had already been delivered on Saturday???

Spoke to store again on Tuesday and was given a distribution centre contact number to work out what is going on. I called more than 10 times with no answer, and earlier I was told by the store employee (who was very understanding) that this is normal and they themselves struggle to get through - how can a company of this size be so incompetent that two different departments can't communicate???

It is now Thursday and again my delivery has not arrived yet and I have received no communication! Called the store and was respectful but still received an impression that they didn't care, and I was told they could not get in contact with distribution centre. Absolute joke that I've paid all this money for shocking service, I've never left a review before but felt I had to here.... Where is my sofa, and why can't anyone tell what is going on?! Store employees have not been any help, they didn't get back to me after I was told they'd look into it... Feeling like I've been scammed.

Again do not buy from SCS, shop elsewhere. I'm so frustrated that I had taken time off from work for this, in what I assume I won't be compensated for. Hopefully my sofa is actually good quality, however other reviews on here make me question that... if it ever arrives.

Great service from Dean & Lucca today, both polite, informative and very efficent. Sofas built quickly, put into a position of our choice and then all packaging removed.

Time slot was 11.10 too 11.50 my couch got deliverd at ten past 6 shocking the boys that delivered it wer great obviously not ther fault

⭐ One Star – Very Poor Service

I have been waiting for delivery of my sofa since October 2025 (Ordered July 2025), and the experience has been nothing short of dreadful.

There have been multiple failed delivery attempts:

Two deliveries were sent to a completely wrong address.

One delivery was cancelled because the van allegedly broke down.

The final attempt was simply missed altogether, after I waited at home all day with no delivery and no meaningful explanation.

The Stirling branch of SCS Sofas claims they have emailed the delivery depot, but incredibly asked me to chase it up myself. I have tried calling the delivery depot repeatedly and no one ever answers the phone.

This level of service is unacceptable for a major retailer. Poor communication, wasted time, and zero accountability. I would not recommend SCS to anyone.

No one is replying to my emails or had contacted me to give me back my refund of £755 as advised can someone sort this out

Delivery guys were spot on, knew their product well, were polite courteous and helpful. Thanks guys

Super easy from start to finish. Beautiful couch and delivery on time and very helpful.

Still waiting on part of delivery for my couch that I can’t use yet!
Rang daily on update with no joy!
Quite annoying

Three great guys from Glasgow delivered my settee. They had to take the back off the settee to access a very narrow hallway but nothing was too much trouble! It was successfully reassembled and I’m delighted with it. Definitely 5 star service - thank you.

Ordered my new sofa and arrived in July, contacted customer services many times as the Fabric care kit was never delivered to be told it was being sent out and was out of stock( why sell a product you don’t have) from Livingston now 6 months later still hasn’t arrived

Corina was very helpful & knowledgeable. She made the decision & shopping experience so much easier. She's a credit to the company.

Awsome customer seevice from Corina. Stirling store. Very professional amd friendlly. Explained in great detail. Made me feel at ease.bought a lovely new suite. Would defo advice peoole to shop here. Thanks Corina for your impecable customer service xxxxxxxxx from Diane.