Awsome customer seevice from Corina. Stirling store. Very professional amd friendlly. Explained in great detail. Made me feel at ease.bought a lovely new suite. Would defo advice peoole to shop here. Thanks Corina for your impecable customer service xxxxxxxxx from Diane.

First time ever in an SCS store and wow I was so impressed as I walked through the doors I was greeted with the most beautiful smell! and very very welcoming staff… Corina who served me was so lovely and very knowledgeable every single Q I asked she had the answer or suggestion! I loved the lighting tool as I was in between two colours the tool helped me in my decision.
Thank you one happy Customer home with my dream sofa on order ! Corina is a true credit to your store/ company.

Got new sofa delivered, part (extra seat) delivered 5 days later. Sofa dors not line up correctly seats creased gaps in back and front that i can put my hand in shocking product. Cant get any help from store or customer service but believe me i WILL be rejecting this sofa.
DO NOT BUY FROM THIS COMPANY

I purchased a sofa on 2nd Sep at Stirling Scs from the Manager Yvonne.
On the 2nd Dec the wrong sofa was delivered. I contacted Yvonne immediately, to let her know what had happened. I contacted them again two weeks later and they still could not tell me anything. On my third call today 20th Dec again no information.
Scs had not contacted their financial company to advise them of any issue.
So I had to cancel the Direct debt, as I had not received my order. Only to be told this may now effect my Credit score etc.

So I have someone else's sofa and have to wait possibly upto 3/4 months for the correct one, again!

We had a date for delivery of 8/12/25. When our sofa arrived the delivery men said the chair that was part of the order was not in the van. A call to the Stirling shop revealed that it was in the van but the van had left.
We then received no communication about delivering our chair until the 16th when we were told it was arriving the following day without an idea of when or if it was convenient for us. We had phoned the Stirling branch three times but they were unable to help and said they would send an email to the delivery company.
On the day of delivery the window of delivery was 12am to 11.59pm but the chair was delivered at 10.30 although we did have a call 1 hour before.
What we are unhappy about is the poor communication from the delivery company.

Cleverly laid out showroom with attractive ideas for how to set up your own living room. Lots of choice in design and materials. We felt welcome and had great advice and support from Steve.

I bought my suite in August delivery in November very happy with the suite and service in store. However very disappointed in the delivery as my leather care kit was supposed to come with it. Phoned shop 3 times and told No problem we will get it out to you 3 times. No leather care kit arrives. Obviously I want to keep my suite in tip top condition however don’t want to just buy a kit in case it’s not the proper stuff. Very very disappointed customer.
Feel almost like well you’ve bought you suite now off you go and don’t bother us again

I ordered an Edale 2-seater sofa from ScS on 7 September 2025 from the Stirling store, paying in full with an estimated delivery of 7 November. What followed was over 100 days of frustration, incompetence, and total disregard for the customer – the sofa finally arrived on the third attempt on 11 December, but only after endless chasing on my part.
• First delivery (20 Nov): Took a day off work for a confirmed 13:55-14:10 slot. Van never showed, no call or apology.
• Chased them for days with 6 phone calls; promises of callbacks never happened. One advisor admitted they couldn’t contact their own warehouse.
• Second delivery (2 Dec): Another full day off – complete no-show again.
• They then gave me the warehouse number and told me to book my own slot because they couldn’t reach it – outsourcing their job to me! Provisionally set for 16 Dec, but salesman promised to find an earlier one proactively. No contact.
• I chased on 8 Dec and they “discovered” a slot for 11 Dec that they’d never told me about, so much for being proactive. Took yet another day off – it finally arrived, but with no prior confirmation or heads-up.
• Compensation: Started at insulting £66, refused to budge despite my lost wages (three days’ annual leave in total, far exceeding that). Finally upped to £119 (which was the price of delivery), but still inadequate for the stress and time wasted chasing.

The absolute worst aspect was ScS’s shocking lack of communication and empathy – repeated no-shows without any notice, broken promises on callbacks, forcing me to do their admin work, and zero acknowledgment of the huge inconvenience or financial loss caused. No real apologies, just scripted excuses and lowball compensation that ignored the human impact.

The perfect example to sum it all up, just off the phone with Nicolle from customer service who my was processing my refund and not once did she apologies for the whole ordeal.

AVOID AT ALL COSTS

Waited in all day for a delivery that never came. Had my window removed at the allocated time slot, only for no sofa to ever appear! Called every number I could find at got the same loop back to my local store who said they don't have contact numbers for the delivery team, only an email address. So every time I called, they just sent another email- handy! A few hours after my so called delivery slot, I was emailed a confirmation of delivery. Well unless the fabric is made from the same cloth as Harry Potters invisibility cloak, I think not.
Not a soul called me to give me an update on anything. Emailed CEO and Regional Manager and got a reply back basically saying sorry, its unacceptable, but we don't know where the sofa is.... Keep it! I have wasted a full day off work and money on a joiner to remove a window that didn't need removing after all!

I WANT A REFUND

Truly Horrendous Customer Service – Avoid SCS at All Costs!

I have had the worst experience imaginable with SCS. On 27/11/25, they delivered only half of my sofa. Since then, I have spent hours on the phone, been promised callbacks from managers, and received absolutely no contact whatsoever.

I have also sent emails requesting that my complaint be escalated — no acknowledgment, no response, nothing. I have no idea where the rest of my sofa is, or if it even exists.

I’ve since discovered numerous Facebook groups full of other customers trying to help each other because SCS clearly does not care about its customers. This is literally the worst customer service I have ever experienced. Avoid this company at all costs.

Popped into the store for a look and met Danny. I can’t praise him enough. I had no idea what I was looking for and he made the process very easy. Really down to earth guy with a good sense of humour. Very informative and explained everything clearly. Safe to say I’m happy with my purchase. He definitely is a credit to SCS.

We recently purchased an ex-display sofa bed from your Stirling store. We had paid a £220 deposit and the remaining amount was through finance. The sofa has now missed a few delivery dates. When we contact the store manager we are met with rudeness and unwillingness to help. When we went back into the store the manager at first refused to speak to us and we found our sofa still sitting on the shop floor. The blame is getting out onto the distribution center that no one can seem to get in contact with. All we want is our money back and to cancel the sofa but no one's seems to be able to do this.

********UPDATE*******

I am updating this review 4 days after the original. I still dont have my sofa and have not heard from the person who replied on this review. I have now emailed them twice and sent one to the complaints email address, not a word from either.

I have been calling the distribution centre every day. each day getting told something different. Here is what happened the last few days:

24/11/25 - Monday morning I started calling again. I desperately need my sofa, my granddaughter is coming to stay tonight. After about 20 tries, I finally got through. I am told the van was out for delivery the day before but the driver ran out of time so brought the sofa back and didn't tell anyone. I find it hard to believe that is true as i have worked in warehouses before, very hard to hide a sofa. The man tells me he is sending someone down to the warehouse as we speak to load up the van and will get it straight out, he will call me in 15 - 20 mins to confirm the time. No call, no text, no knock on the door. No sofa for another day. No answer to the 30 plus calls I made later that day. In the morning, I also received a response on the trustpilot review asking me to send an email to the social media email address, which I promptly did at 09:36. I have still not received a response from that.

25/11/25 - and that brings me up today, the day of this complaint. I had tried to call around 17:30 the night before and pressed 1 to have the system call me back when I was at the front of the queue. A man called me back at 8.05, he sounded familiar. I was not expecting that. He had a look at the order and said it now shows that the warehouse is awaiting confirmation of delivery. This tracker has changed several times over the last week, at one point saying I didn't have an order at all. I asked him two things. Number one, where is my sofa, please find my sofa and get it out to me. Number two, how do I make a formal complaint? He gave me this email address to make a complaint and said all he can do is email the distribution centre. That old chestnut. He also said i should go into the store to seek compensation. And that's when i realised why he sounded familiar. He's the guy who told me to cancel last week.

I half heartedly tried calling the distribution centre again, expecting either ignorance or lies. After about 15 tries, I did get through. The man on the other end told me was pulling up the details, sounds like he was clicking buttons frantically for about 90 seconds then the line went quiet. I assume he put me on mute. Then the call dropped after another 10 minutes of silence. I tried a few more times with no luck.

26/11/25 - I call and get through to Adele. the same girl who told me i would get the sofa on Friday and i could get my old couch uplifted. She said she thought the sofa had already been delivered, the earliest date she could give was the 02/12 and also that the "higher ups" are looking into it and she will call me back after speaking to them. None of this makes sense. Again, no callback.

********************************

The level of customer service from this company is horrendous. I was supposed to receive delivery two days ago. Took the day off work and waited in all day, no one showed up. No call, no text, no email. No communication at all.

I have then spent all day yesterday getting passed about between call centre and store, no one helping at all, not a single person taking ownership. Instead, getting told that I cant even cancel the order due to their ineptitude as the contract says they have a 4 week leeway period from the date of confirmed delivery. That is ridiculous.

I finally get through to the distribution centre today who promised me they would send the sofa today. I told them I was due to get my old couch uplifted today and asked if it was definitely coming as I would rather not be left without a couch all weekend. I was assured it would definitely be delivered this afternoon and I would receive a call from the drivers.

I actually believed them and carried on with the uplift. No word from them for the last 5 hours and back to not answering the phone. So i now have no sofa in my house and no idea when i will get the new one. This is the worst experience I have had with any company in my life.

I have already spent hours yesterday trying to contact your company in relation to a suite being delivered with a missing part and I am not prepared to waste even more time explaining the situation again.

We visited the Stirling store and were greeted by Corina, she was very helpful explaining the purchasing process to us. We were then left to look around the store while Corina kept her distance, but close enough to answer any questions that we had. We are now looking forward to delivery of our new sofa.

FOUR DAYS after delivering only the bottom half of a 3 seater the distribution centre in Livingston hasn't been back in contact with us

The social media team's sympathies mean nothing
#DontBuyScS

Danny was very helpful and knowledgeable in helping us choose our sofa

A good welcome to the Stirling store from Corina who was immediately helpful without being constantly hovering . She was there when advice was needed and then allowed us to make our own decision. The order process was equally efficient and kept simple by Coriina's obvious product knowledge and efficient processing of our order..

NO POWER LEAD WAS PROVIDED FOR THE RECLINING CHAIR. Fabric on outer left, outer right sides of both chair and couch have a fixing driven through the material leaving an unsightly depression in the material joining.(was this done as an after- thought during construction as a quick fix to prevent the material sagging? ) The black fabric under side of the couch should have been closed after getting the castors removed, by a zip. Rough handling by one of the deliverers burst the zip and the fabric left dangling
During delivery and assembly by the deliverers ,
photographs were taken by one of them, and we were assured this would be past on to “ the office” . Then when a text came later in the evening, from “ the office” to tell us in great detail the delivery was a success, nothing was mentioned of the pictures and notes made by the deliverer? A phone call to the Stirling shop said it would be sorted .When ? Who is going to fixit
As to the deliverers - two lads, one being employed by some Biffo company for three weeks, the other for two weeks, a bit rough and ready but willing. Doubt if any training had been given to them regards making an effort to be careful ant not scratching the newly laid laminate floor withe the strapping around the packaging.

Bought a two sofa set from Stirling -delivery from their Livingston warehouse. Called me 7am to ask if they can deliver one of the sofas (they don't know where the other one is currently). Agreed so delivered the bottom half of one sofa and the top of the other one!!

Now nobody is answering the warehouse phone number, Connor at the warehouse hasn't rung me, contacted the store (as website suggests) to be told they can't do anything. What a riot.

My children and a dog that have to be kept from the living room as half a couch is unsafe.

BTW I work full time and took a day off!