Lads were first class, called prior to delivery and then fitted our couch and explained how to operate it.

The delivery guys Euan and Alex made this the best experience for us,... took them two hours at the end of their day to ensure they could get our second order from SCS into the house.The first order was a corner sofa bed which was too big to go through our front door so was cancelled and we chose another sofa which we were assured we would get through our front door. Delivery guys came at allocated time and had to try lots of different ways to get each piece in the house, but they persevered working past their finish time to ensure we had our sofas delivered!! These guys deserve credit as the sofa modules and sofa bed were extremely large, cumbersome and heavy and these boys had been working hard all day!

Update-sent email as requested by ScS in their reply. Still nothing. No updated delivery day, tracking still says due on 7th November. Multiple promises of someone calling me back which hasn't happened yet. Lead delivery time was 17th October so only a few more days before they are outside the 4 week period.

....... I left an initially positive review in August as the sales staff were fantastic with my mum. However, the good experience didn't last. Almost 12 weeks later we're still waiting on delivery. First date of 3rd November was cancelled. Then we had 7th November. All good with a text saying delivery between 2.40 and 2.50pm. Bit too precise as now at 7.40pm we're still waiting. No communication and the only way to find out anything is to follow the tracking link. The times have changed twice and the little red van has never moved. There's no way you should be attempting delivery to an elderly person in the dark past 7.30 in the evening. It's just ridiculous. Don't make promises you can't keep and don't blame others.

The whole experience has been faultless from start to finish; from the extremely helpful and knowledge floor staff (best customer service I have ever received) to the call handler re delivery to the delivery guys. All concerned were most friendly and went above and beyond. My sofa was the last delivery of the day and you would never have known, the team took their time to ensure I was happy…even gave my young daughter the role of “chief tester” and offered to put my prints back up. Top service all round! Highly recommend

We went in to look for a rise and recline chair, spoke with Corina, she couldn’t have been more helpful , very friendly & easy to talk to, no pressure sales talk. Ended up coming away with sofa and a chair. Thanks Corina for your help in purchasing these items

We had a great experience buying two sofas for our new home. From the start Danny was extremely helpful in giving us an idea of the process of buying a sofa and gave us lots of time to have a look around the shop ourselves and not breathing down our necks trying to make a quick sale. We left the shop to get some measurements and came back, Danny did not rush us at all and was super helpful in helping us choose between two sofas. He was very patient with us and explained the whole finance and delivery process in great detail. This was our first time ever buying a proper suite but it was so easy thanks to Danny. Thank you so much Danny for all of your time and patience with us!

An eight month saga to still be without a sofa...

We originally bought our sofa in February this year and were very happy with the sales team in the Stirling store and the purchase we made.

Fast forward three months with no updates, only to receive a phone call letting us know that the sofa we’d purchased could no longer be made. We were told we could either accept a refund or choose a new sofa.

After another three months of trying to find a comparable option, we returned to the Stirling store in August. We had to push hard to get a fair price for a similar sofa — even though it could no longer be ordered in faux leather (apparently discontinued), and switching to real leather would have added around £1,000 to the cost. We eventually agreed to a deal, but were told free delivery would only apply if we paid in full upfront. We did, and waited patiently once again.

In October, we were finally told our new sofa would be delivered on the 23rd. Excited, we got rid of our old sofa and cleared the day. A precise delivery window of 3:10–3:45pm was provided, and my partner stayed home waiting.

3pm came and went. 4pm came and went. By 5pm, still no update. Then, just before half past five, we got a call saying the delivery had been cancelled because the third-party delivery company couldn’t fit our sofa into their van! We were promised an update by midday on the 24th.

It’s now the 24th — and we’re still none the wiser. No update. No sofa. Nearly £2,000 out of pocket and eight months down the line.

“Frustrated” isn’t a strong enough word. All we want is the sofa we paid for. Why is communication from SCS so difficult to get?

To be fair, every staff member we’ve spoken to has been polite and friendly, but that doesn’t make up for the complete lack of communication and the significant inconvenience we’ve faced. Fingers crossed we finally get told when - or if - our sofa will actually be delivered...

Raymond was extremely helpful. Patient and knowledgeable and made me feel comfortable but not pressured into making a decision on a sofa.
The store is wonderfully laid out.

Happy with my sofa but the leather care kit wasn't delivered to clean and maintain my £3500 sofa (which i'm told must be the only cleaner i use to maintain my warranty). I've phoned the store, visited twice (25 mile round trip each time) and emailed the company. My sofa was delivered in January, its now June and I still haven't recieved the kit. Poor aftercare, you need to do better SCS.

Lads were superb!

Greeted by Danny, who couldn't have been more helpful or professional. Put us at ease straight away by telling us about the options that were available. Danny listened to what we wanted and helped to make the decision easy.

The delivery guys Paul & Craig were great, corner suite would not fit through front door, then they took it round back, I live in a mid-terraced house. 10 out of 10. I hope this review gets back to them.

Danny was absolutely lovely. Talked through all my options , brought over all the different fabrics and gave the best customer service I've had in any store.

Dealt with Danny who was very helpful without being pushy.
Highly recommend

Danny was super helpful talking us through all the important information and options we had with no pressure. Looking forward to it arriving!

We were delighted by the service we received from Corina. Although we came in with a specific Item in mind, Corina was both very helpful & patient in taking us through the huge range of materials and colours that are available. Corina gave us ample time and encouragement to make the correct choice for our needs. We were also well informed about insurance cover, delivery and any future queries we may have. A friendly and professional store - we are very happy customers

Was greeted by Steve on arrival who explained the various options on offer & then allowed us to go around the shop at our own pace & was available in the background to assist with any questions. Excellent customer service & never forced any information onto you desperate for a sale. Highly recommend

Excellent service from delivery guys.
Alex and his assistant, both from Cumbernauld are a credit to SCS!
100% impressed with these hard working guys.
Thank you both!!

What a great store. All the sofas are top quality Italian design. The team were very welcoming asked, if we needed any help and when we said no, they left us to look around no pressure. And when we needed help they really couldn't do enough for us, but still with no pressure. Lisa and the team are just brilliant and really know their stuff. Needless to say we bought a suite, I took my son in the next day as he needed a new Chair for his living room and he bought one. I'm taking my daughter in next Saturday for new suite too. Will always recommend the Speke store.

Had a great experience buying a sofa for my brother ( which is so difficult) and Corina (Stirling shop) was first class ☆☆☆☆☆