Helpful sales person. Delivery 1 week late but excellent service once arrived the guys assembled on site. Were very knowledgeable & quick very professional.

The arranged delivery of our 3 piece suite was arranged for Monday 21st July, so the previous day we had our current 3 piece suite taken away.
When the delivery team arrived, they opened up the back of the truck to find all they had was a single recliner and the pouffe, the two settees had been left at the depot back in Halifax, the delivery drivers (David & Liam) were very apologetic and after contacting the depot they told us that the missing items would be delivered later in the afternoon at about 2pm, sometime later than that I received a call from the depot asking me if I wanted the delivery even though it might be as late as 7pm, I said yes explaining that we only had one chair, but before I could discuss possibly leaving it till the next day as the depot was nearly 40 miles away the caller put the phone down on me, later I received another call by the driver apologizing that it would be the next morning before the delivery, we said that would be ok.
The next morning it was delivered by two young lads, Kelton & Colby, really nice lads and so apologetic for what had happened.
From ordering the suite at ScS Stockport with Lance, who was so professional and helpful and all the drivers who were a credit to the company we can only assume there is a flaw in the company system which needs putting right, this event caused considerable inconvenience and maybe a gesture of goodwill from the company would be to supply us with a free battery pack, but even better give the staff that I have mentioned a pat on the back and thank them for keeping my faith in ScS

I ordered a cornetto sofa from scs Stockport roughly 10 weeks ago. After explaining to the sales lady that I live In a 3rd floor flat and my stairs are tight she guaranteed it would go up the stairs as the sofa splits into 3 pieces. Delivery date should have been 17th July but of course there was a problem at the distribution centre so they re arranged for the 18th of July. On arrival of my couch the delivery drivers said it will not fit up the stairs as it comes in 2 pieces not 3 and it’s went down as a failed delivery. I phones scs Stockport on the 18th of July (Friday) and they said they had to wait for the photos to arrive from the delivery guys to see if it was a failed delivery but that the manager would give me a call on the Saturday. I waited until 3pm on Saturday before I called them myself and the stand in manager had no clue that she was supposed to phone me and asked me to come to the store Monday to speak to the manager. I arrived at the store 10am Monday to be told that the manager was in a conference call and that he would phone me in roughly an hour when he gets out of the call . One of the sales reps at this point tells me the old cornetto couches come in 3 pieces but the new ones come in 2 so I will more than likely need a upholsterer. I’m not happy that this is at a cost to me of an extra £250 but if it means I can get my couch then i reluctantly agree. 2 pm comes round and the manager still hasn’t phoned me. I called the store to be greeted by the manager telling me he has 101 things to do and that he will call
Me back. 4 pm comes and I still haven’t received a call. I called again and he said he would deal with me now as he’d been so busy after having 4 days annual leave. He agreed to reimburse my delivery fee but again I would have to go to the store to do this as it would be too much paper work to do over the phone. He agreed to contact their upholstery contractors and said they usually don’t take long to come out (the last one they had returned was a Monday and the couch was redilivered on the weds with the upholstery team) Tuesday afternoon comes and I still haven’t heard from the upholsters on a date they can come. I phone scs back and the manager says he will chase this for me (this was around 3pm) I still hadn’t heard anything back at 7:45pm off them so called again and the manager said he had chased it with them and they should be in touch with me today (weds) noon arrives and I still haven’t heard off them so I call scs again (bare in my mind I have now been without a couch for 7days and delivery was attempted 5 days ago) I’ve now been told by another member of staff that the manager only attempted to contact the upholsters yesterday and that he has two upholsters he could of offered my couch to but he’s only contacted one. To say the customer service is shoddy is an understatement. My parents have had to book multiple days off work to take me back and forth and they never answer the phone after 7pm when they don’t close until 8pm. I would never use this company again and would never recommend them to anyone. When I originally asked for a refund I was told I could only have 75percent of my money back. The issue is your greedy sales rep sold me something knowing it wouldn’t go up the stairs and that’s now ended up costing me extra and now I have to wait around couchless whilst you lot try and figure out your backsides from your elbows.

Edit* the upholstery guys have called me back and said the first bit of communication they’ve had is today from scs (when the manager told me he contacted them Monday) the upholstery fee has gone from £250 to £300 and they can’t fit me in for 2 weeks. Scs also told the upholstery firm that I am refusing to pay upholstery costs which is untrue. To say I’m upset is an understatement

Amazing delivery and ordering of my new sofa from scs
They went above and beyond the delivery guys … they were helpful and happy and chatty … kind and courteous as well…
The speed of delivery once it was ready was second to none even though there’s a wait while it was made it made up for it with the delivery….
They were delivering in hot weather to0 so hats off …

Kept in touch with arrival times the night before and on the morning of arrival with a 15 minute time slot.
Delivery guys were courteous and helpful

The staff at your Stockport branch were very helpful especially Ravinder who was very informative showing me many different fabrics and styles until I found the right one I wanted.
My sofas were delivered this morning and the delivery guys Josh and Harry were extremely helpful and went above and beyond with getting my new sofas into my home. Well done all at SCS

AVOID SCS AT ALL COSTS
Corneto Ordered 19/01/25, 5 x failed deliveries, still not got our sofa 5 months later, cos some screws ‘are rounded’, organisation and customer service beyond poor, nobody ever rings you back, no communication, you can never get through to anyone, ignore your calls and emails, been sat in waiting again all day last Sat, nobody informed us not coming, will never buy from SCS again, absolute joke of a company, can’t believe you are allowed to be on the high street. The most miserable shopping experience I have ever had, been messed about and lied to some many times. Promised phone call Monday morning 2nd June, still waiting…..no phone calls returned. Delivered damaged and filthy, two feet out of six, manager cancelled order, promised refund within 4 working days, guess what: no refund, no communication, absolute joke of a company, reported you to ombudsman you are a joke!

Sofa wouldn't fit through the door. I had to pay to have a window removed and have the sofa re-delivered. Got it in the house and assembled it, only to find the configuration is wrong (corner sofa). Contacted SCS via the web form 3 times and have been completely ignored.

We've had to completely rearrange the room, it's now split it half by a corner sofa, that doesn't fit in the corner. And I'm now stuck with a credit agreement for the wrong sofa, and a lounge with a stupid corner sofa stuck in the middle.

At no point did the salesman advise that we would need double doors to get the sofa in ( as advised by the delivery drivers). We wouldn't have bought it if we were aware of this information. Turns out the lovely sales people are not so lovely after all, and the after sales care is non existent.

Excellent service from order to delivery. The store staff were accommodating and helpful.
The delivery team were fantastic! Very efficient and polite and helpful.

Barbara was very helpful helping choose and order our sofa

I understood a 4 week delivery date on their lead time but when it got to 8 weeks I was getting angry. After 4 delivery dates yes 4 delivery dates given me and not fulfilled my patience was at rock bottom. A waste of time trying to talk to anyone on the phone before 10.00am any day, except the receptionist at the SCS Head Office in Sunderland and that lady can't do anything. I was told a refund as a good will gesture would come my way.
They have offered me 10% OF MY TOTAL COST. I HAVE POLITELY ASKED FOR AT LEAST MY DELIVERY COST TO BE REFUNDED, which would mean an extra £33 on top of the 10% to this multi national company. Being told the store where I bought my sofa would have to make that decision doesn't exactly ring true with me
Lance, John, michael Lesley just some of the names given me over the phone. 4 weeks ago I was told the store would ring me. Then I was told the area manner would ring me.
Guess what, no one has rung me.
19th January. 2025 I purchased the sofa. 19th April 2025 the sofa was delivered. I think this company falls down badly on follow up customer service. My dealings with them is still not completed.
They are now advertising free delivery.Why are they stalling my claim to have my delivery charge refunded due to the company SCS defaulting on our contract. Never again will SCS have my custom.

They were on time,efficient respectful of the property freindly and polite

The lads who delivered were first-class, setting everything up, testing the furniture, and leaving the house clean after removing all the packaging.

Delivery men were lovely put the couches together and positioned them in the room where I wanted them left no mess and took all the rubbish away they were very polite and were very quick

I purchased a Lugo Corner unit with 2 recliners and a separate 2 seater, delivered in February. It arrived a month early so it just got delivered before I went on holiday. Just me at home and I mainly use the recliners not surprisingly. An occasional visitor didn’t like how upright the 2 seater is. No other complaints.

In April, I laid on the sofa with my head in the corner and noticed that the standard lamp behind the corner was pushing against the wall. The back was loose.

I reached out to SCS and got stuck in a long queue so they called back the next day.

They sent me a technician from Emmeria but this took a Month and he came on 9th May. Unstapling the bottom fabric he showed me that the frame of my top quality Italian made sofa was only made of chipboard and all 3 “L” shaped back supports were broken. Beyond him to repair. A report would have to go in and the whole order would need to be replaced due to fabric match.

I have chased solidly for 2 weeks. Today I was told the report comes to the conclusion the damage has occurred in my home. My problem. That is not what was discussed with their Technician nor has this report been shared with me.

What about the 10 year frame guarantee? The insurance rejected my claim as SCS responsible in the first year.

How can this happen? Middle aged bloke, living alone, sofa installed in a corner and hasn’t moved.
What force could occur in a domestic situation to destroy this unit?

SCS directed me to the Furniture Ombudsman! Given that this body is funded by SCS and the opinions of 14,500 complainants of the SCS Complaints Facebook group, I have now elected to take the matter to County Court and proceedings have been issued.

An update to this. It’s taken 9 months or so but my small claim action awarded me a full refund. To quote the judge SCS had broken their contract to supply me goods of reasonable quality and ignored my consumer rights.

Good service, love the sofa, brilliant delivery drivers and good communication cannot fault scs thanks.

Barbera was very friendly, helpful and gave me great advice about which sofas would met my needs

Barbera was a delight and very informative explained everything clearly and the sofa choice was excellent

The staff at the Stockport store couldn't have been more helpful.
But the products are below the quality I would expect.
4 and 3 seater sofas. Arm padding is non-existent after 12-months, so leaning against solid, sharp wood.
Paid extra for 'non-deforming' extra support foam. Rubbish. You are sitting on the springs within a couple of hours.
Stated to creak after 12-months, seems springs have stretched.
The fabric is good and has held its colour and hasn't frayed at all. But the build quality is poor and the padding of the frame is minimal.
Would expect even a cheap sofa to last longer and be better built. Only started to really notice the issues with the frame after the 12-month warranty had just elapsed, getting steadily worse.

I had great service from Barbara at the Stockport branch. Very attentive and helpful.