Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media so... See more
Location
Switch location12 The Peel Centre, St. Marys Way, SK1 2HU Stockport, Cheshire,, GB
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See what reviewers are saying
Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own w... See more
Selected our product from the Stockport Branch the delivery date quoted was completely accurate and the goods arrived as promised They were delivered by a very professional team who kept in contact... See more
Staff were helpful but did not hassle whilst we were looking round. Made some helpful suggestions as to what would suit us and once we had decide on a sofa and chair the order process went smoothly.
Company details
About poltronesofà - Stockport
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
12 The Peel Centre, St. Marys Way, SK1 2HU, Stockport, Cheshire,, United Kingdom
- 0191 731 3300
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Terrible aftercare
Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media sofa and was told I have to fill a form in, which is the most difficult I have ever seen. BEWARE before you buy from this company.
Selected our product from the Stockport…
Selected our product from the Stockport Branch the delivery date quoted was completely accurate and the goods arrived as promised
They were delivered by a very professional team who kept in contact to advise on arrival time
In short extremely satisfied
Delivered on time excellent service the…
Delivered on time excellent service the two lads were fantastic thank you very much Shaun from Cheadle
Lovely showroom and helpful staff
Lovely showroom and very pleasant and helpful team.
Vincent gave us all the information and support we needed to make our choice.
Thank you
Staff were helpful but did not hassle…
Staff were helpful but did not hassle whilst we were looking round. Made some helpful suggestions as to what would suit us and once we had decide on a sofa and chair the order process went smoothly.
The sales rep was great
The sales rep was great - friendly and explained the products well showing us the different features and colours available.
Easy to park and store laid out well.
May use AI-assist with repliesRead more
Really good selection of furniture to…
Really good selection of furniture to choose from in many colours and materials. No hard sell just good product information.
After selecting the 2 sofas that we wanted we placed the order and that's when we found out about the extra charges. Because the colour we chose was not the same as the style in store we had to pay an extra £100 per piece, and was then advised to purchase caps to put on the tubular legs as they were not fitted as standard. Little disappointed in these extra charges considering the overall cost of the sofas, never had to pay extra for colour and feet before !

Reply from poltronesofà - Stockport
We bought our suite in December and…
We bought our suite in December and have had technician out to it a few times,can't get any repairs or satisfaction from this company will never use them again and would not recommend.the 5 year warranty is not worth the paper that it's written on even the shop will not help

Reply from poltronesofà - Stockport
Very comfortable stylish sofas
Not been to this store before. Welcomed warmly and advised about store layout, price structure etc and left to wander in peace. Advice available when needed. Very helpful assistant (Red)
Good service
Lovely, spacious showroom with no pressure from staff. Helpful and quick to qualify for finance. Received confirmation of delivery date the next day - looking forward to receiving my new sofa! Prices competitive in the clearance section too.

Reply from poltronesofà - Stockport
Very helpful staff to guide us to what…
Very helpful staff to guide us to what we needed 👍
Really helpful but not pushy service
Really helpful but not pushy service, felt relaxed and finance option is brilliant. Red was great and one of the big reasons I came back to get the sofa
Brilliant staff
Everything from start to finish
Everything from start to finish, staff member amazing and extremely helpful.
Excellent customer service by advisor…
Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own whilst always being available to answer any questions we had. We liked the wide range of fabrics available for the sofa we chose which were very limited at other stores.
Fantastic service from the to the…
Fantastic service from the to the delivery , can’t fault
The delivery guys were second to none…
The delivery guys were second to none respected us & our property polite & courteous to both my husband & myself can't praise them enough
The guys at the store in Stockport were…
The guys at the store in Stockport were very good . Delivery was not good the sofa was delivered on the day stated but the tracking was very misleading as the time slot kept changing . When the sofa was delivered in the afternoon 4 of the backs were missing . After finding the warehouse tel no myself the backs were arranged to be delivered the next day . Bit of hassle but got sorted .

Reply from poltronesofà - Stockport
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