Friendly sales person but when I tried to contact the store to add items to my order they never got back to me the first time, never placed the order the 2nd or 3rd time. Only added item on 4th attemp... See more
Company replied
Location
Switch locationUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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The delivery was great both of the delivery men were excellent However there was damage to one if the backs he reported this and asked for me to get a call back however no one has called to resolve t... See more
When we had decided on the sofas of our choice, Kevin could not have been more helpful. He was very honest in his approach, made us feel welcome and made sure our choice was right for us, even showin... See more
Staff friendly and offered options to help decide what to buy. Very knowledgeable on designs and colours and fabrics on offer. Went over our purchase to check it was what we wanted before placing orde... See more
Company replied
Company details
About Poltronesofa - Straiton
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, United Kingdom
- 01655 500399
4.6
Excellent
2K reviews
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Delivery good
The delivery was great both of the delivery men were excellent However there was damage to one if the backs he reported this and asked for me to get a call back however no one has called to resolve this, which
Is a shame because it has spoilt the experience.
June 27, 2026
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Friendly sales person but when I tried…
Friendly sales person but when I tried to contact the store to add items to my order they never got back to me the first time, never placed the order the 2nd or 3rd time. Only added item on 4th attempt 2 days after intial order but the item is being delivered 2 weeks later despite being told it would be with initial order
June 24, 2026
Reply from Poltronesofa - Straiton
Ciao Paul,
I hope you are well and thank you for sharing your feedback.
I am very sorry that you did not receive a call back as expected which led to you having to chase this up.
I appreciate that this must have been frustrating for you and apologise for any inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
All the staff we dealt with were lovely…
All the staff we dealt with were lovely and very efficient. The delivery men were very careful to not mark walls or anything else and waited until the rain had stopped before bringing sofa in.
June 27, 2026
The member of staff that attended to me…
The member of staff that attended to me was very helpful and informative.I also found that the sofas were reasonably priced.
June 19, 2026
The staff were very helpful they were…
The staff were very helpful they were knowledgeable on the requirements we asked for (dimensions etc).
June 25, 2026
Reply from Poltronesofa - Straiton
Good Afternoon Martin,
I hope you are well and thank you for your review.
We appreciate you sharing your feedback and are pleased to see that you had a positive experience with us on your recent visit to store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa , delivery update all day and final phone call when 10 minutes away x
June 24, 2026
Great experience
From the sales assistant to the delivery team the experience was great. The sales assistant was very patient as I couldn't decide on the sofa I wanted and then was a great help with the colour and material.
The delivery team were brilliant. Great guys who took no time at all setting everything up. Also explained what to do if there was any issues.
Always use SCS and hopefully that will be the case in the future.
June 23, 2026
We had excellent service at the…
We had excellent service at the Stration store. The staff were very welcoming and did not chase us round the store which made us very happy.
I have to say we went round a lot of sofa shops and the sales staff were like vultures so that Polronesofa were completely the opposite so we'll done..... 5 stars for the store.
We purchased a lovely Sofa from stration store and was delivered 6 days earlier than expected which was great.
We got a message and email from the delivery team a week before delivery. Then on the day of delivery contacted by the delivery driver to let us know when they would be arriving. Delivery went great very quick and extremely polite amazing service and they made sure we were happy 😊
Exponentially great experience all round with Poltronesofa Stration can highly recommend ☆☆☆☆☆
June 23, 2026
Easy to deal with
Stefanie very helpful in-store and the process straight forward. Highly recommended !!
June 15, 2026
When we had decided on the sofas of our…
When we had decided on the sofas of our choice, Kevin could not have been more helpful. He was very honest in his approach, made us feel welcome and made sure our choice was right for us, even showing us alternatives and making us think about what we really needed and not just buying for buying sake. The whole experience was stress free and pleasurable and we are now looking forward to taking delivery of our new sofas later in the year.
June 13, 2026
Amazing service
Amazing service, very knowledgeable staff and great prices
June 20, 2026
Unprompted review
As we entered the store at Straiton…
As we entered the store at Straiton Retail Park Loanhead a member of staff asked if we had been there before (which we had not) - he then informed about the different tickets on the sofas etc meant and said if we needed any help to just give him a call (which was great as we were not sure what we wanted and it let us browse).When we asked any questions he was very informative and helped us decide on which furniture we wanted
June 15, 2026
Staff friendly and offered options to…
Staff friendly and offered options to help decide what to buy. Very knowledgeable on designs and colours and fabrics on offer. Went over our purchase to check it was what we wanted before placing order. Clear on delivery times and what to expect when delivery is made.
June 12, 2026
Reply from Poltronesofa - Straiton
Ciao Mrs Wilson,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Interested in their products and their customers
Very interested in their products and their customers. It shows in the interest, knowledge and patience which the staff show. They seem well trained and know how to listen to our thoughts and when to leave us to think and discuss a potential purchase. Best described as, “above and beyond”.
May 21, 2026
Excellent service.
Excellent service from helpful showroom staff to
Delivery team. They were all very helpful and the delivery team were great.
June 12, 2026
Great delivery very professional guys…
Great delivery very professional guys very friendly and kept me informed of when they were coming they also tidied and took the packaging away.
June 12, 2026
Very Friendly team who gave great…
Very Friendly team who gave great advice about their sofas.
May 23, 2026
Excellent service by Dave at Straiton.
Excellent service by Dave at Straiton.
Helpful,professional and made our visit to this shop an enjoyable experience.
June 6, 2026
Excellent service
The guys arrived on time and completed installation without any fuss or problem
All packaging taken away. No worries with couches in day 2 so far
June 10, 2026
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