Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect s... See more
Location
Switch locationUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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See what reviewers are saying
We recently visited the Straiton Retail Park location and were impressed on many levels. The welcome, atmosphere, product and service from Keith, meant that we walked out with a brand new sofa... See more
Jav was a great help in choosing our sofa at Straiton, Edinburgh store. Very friendly, knowledgeable service. We're really pleased with our purchase and the service overall.
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... See more
Company replied
Company details
About poltronesofà - Straiton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, United Kingdom
- 01655 500399
4.6
Excellent
2K reviews
Asks customers to review
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Amazing service
Amazing service, very knowledgeable staff and great prices
June 20, 2026
Unprompted review
As we entered the store at Straiton…
As we entered the store at Straiton Retail Park Loanhead a member of staff asked if we had been there before (which we had not) - he then informed about the different tickets on the sofas etc meant and said if we needed any help to just give him a call (which was great as we were not sure what we wanted and it let us browse).When we asked any questions he was very informative and helped us decide on which furniture we wanted
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff friendly and offered options to…
Staff friendly and offered options to help decide what to buy. Very knowledgeable on designs and colours and fabrics on offer. Went over our purchase to check it was what we wanted before placing order. Clear on delivery times and what to expect when delivery is made.
June 12, 2026
Reply from poltronesofà - Straiton
Ciao Mrs Wilson,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Interested in their products and their customers
Very interested in their products and their customers. It shows in the interest, knowledge and patience which the staff show. They seem well trained and know how to listen to our thoughts and when to leave us to think and discuss a potential purchase. Best described as, “above and beyond”.
May 21, 2026
Excellent service.
Excellent service from helpful showroom staff to
Delivery team. They were all very helpful and the delivery team were great.
June 12, 2026
Great delivery very professional guys…
Great delivery very professional guys very friendly and kept me informed of when they were coming they also tidied and took the packaging away.
June 12, 2026
Very Friendly team who gave great…
Very Friendly team who gave great advice about their sofas.
May 23, 2026
Excellent service by Dave at Straiton.
Excellent service by Dave at Straiton.
Helpful,professional and made our visit to this shop an enjoyable experience.
June 6, 2026
Excellent service
The guys arrived on time and completed installation without any fuss or problem
All packaging taken away. No worries with couches in day 2 so far
June 10, 2026
When I entered the shop at Straiton I…
When I entered the shop at Straiton I got time to just look before Stef approached me she was very helpful listened to what I was telling her and what I liked and was after it didn’t take me long to choose what I wanted got to try it out etc she explained very well what had to happen next I had a great experience
June 9, 2026
Sofa delivery
Delivery kept us informed of arrival time
Delivery people were efficient and polite in installing the sofa.
June 3, 2026
Delivery time
The delivery ti.e was 13.20 for the morning, then went to 2
25 and ended up being delivered about 4. This meant I was stuck in all day. I had to cancel some things.
The guys who brought it were very good.
June 3, 2026
Reply from poltronesofà - Straiton
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that we did not meet your expectations on this occasion regarding the lead time for your delivery.
We do advise that any timeslots provided are estimated, this is because the crew can come across unexpected delays on the day.
I apologise for any inconvenience that this may have caused you.
I am pleased to see that you were happy with the service from the crew who arrived and hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good customer service at poltronesofa
On our visit to your store we were greeted by friendly knowledgeable and helpful staff.
A special mention to Jav who put us at ease and helped us throughout our decision making.
Also like to mention Dave who was also very friendly.
On service alone we would recommend poltronesofa to others.
May 30, 2026
First contacts and sofa purchase went…
First contacts and sofa purchase went well.
However our concerns are:
Length of time from order to delivery, over 3 months.
High cost of delivery, £129.
No choice given of delivery date, no choice given of am/pm delivery. Approximate delivery time of 2pm to 2.15pm notification was sent at 6.30 am on Thursday 28th May. Delivery was finally made after 6pm. There was no communication from the delivery team or admin to let us know of any hold-up. Nor was the local store able to give any information on the delivery ETA.
We have bought other pieces of furniture from local retailers recently and without doubt, this has been the worst delivery for customer care.
In addition, we also had to contact the local store to find out about the sofa insurance and aftercare service. This information should have been given to us on delivery or beforehand.
However, the sofa itself is lovely and we are very pleased with it. Nevertheless, we would find it difficult to wholeheartedly recommend SCS for 100% customer satisfaction.
May 29, 2026
Reply from poltronesofà - Straiton
Ciao Linda.
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you had some concerns following your order with us.
As all furniture is made to order it does come with a lead time for delivery. The dates provided are estimated and can change by 4 weeks either side, as per the order terms and conditions.
I can see that your furniture was delivered within this time frame however apologise if this was longer than you may have hoped for.
In regards to delivery, any timeslots provided are estimated as the crew can come across unexpected delays on the day. I apologise for any lack of communication around this and will ensure that your feedback is passed to our Distribution Centre as this helps us to improve moving forward.
I am pleased to see that you are happy with your furniture and again I am sorry that we did not meet your expectations on this occasion.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
salesperson was very good expkained…
salesperson was very good expkained evwrythibg very well
May 30, 2026
Reply from poltronesofà - Straiton
Ciao Ms Love,
Thank you for taking the time to leave us your 4* review, I hope you are well.
Its great to see that you had a positive experience with us on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
the person that helped us was very…professional
the person that helped us was very patient and helpful
May 29, 2026
Great service
From sales to delivery the process was flawless. Helpful sales staff and professional delivery staff.
May 29, 2026
Great service Jamie set it all up for…
Great service Jamie set it all up for us took all cardboard away very pleased with my sofa and chairs brilliant thanks
May 29, 2026
Visited store twice
Visited store twice! Very impressed with customer service
Staff were knowledgeable and friendly
Ordered 2 sweeter
May 23, 2026
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