When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on. I used the website online to make my order and it was very simple to c... See more
Company replied
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See what reviewers are saying
The whole was almost a delight until day of delivery. I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened!... See more
Excellent service. We were unsure what sofa we wanted when we first went in-store but got expert help & advice from John. His outstanding knowledge helped us choose the right sofa for us. The rest o... See more
Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The pack... See more
Company details
About poltronesofà - Sunderland
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Borough Road, 0, SR1 1PT, Sunderland, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.3
Excellent
1K reviews
Asks customers to review
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We went into the Sunderland branch and…
We went into the Sunderland branch and were looked after by Derek.He was marvellous in every way and I was very pleased with my purchase at a very competitive price.
March 11, 2024
Very knowledgeable and helpful…
Very knowledgeable and helpful explained everything in detail and john the assistant was very helpful
March 10, 2024
The lads who delivered our chair were…
The lads who delivered our chair were fantastic, true ambassadors for scs what a pleasure to meet them. Big shout out to D.Haigan and S Ditch
March 8, 2024
Unprompted review
Whole experience 100% thank you.
Morning. Settee delivered yesterday about 5pm.
I would like to say how good the buying experience from Liam at the store, was pleasant. He was helpful, no pressure.Thank you.
Then SCS text me about 5 times, giving information of delivery, day arranged to suit me,of day, name of crew delivering, and a map which I could follow there van.
The 2 gentleman that delivered, were happy and very pleasant. Put settee where I needed it, were full of apologies for arriving 15 mins late.
All in all the whole experience with SCS was also a pleasure for me, recommended to give them a try.
5 star.
February 28, 2024
Sofa and 2 chairs delivered today
Sofa and 2 chairs delivered today. Service from sales team to the delivery men spot on. 10 out of 10.
March 2, 2024
Unprompted review
What lovely guys...
What lovely guys...
That was a great experience. I suffer badly with nerves...and this was Great. Was concerned about the slim doors and small hall but they were just brilliant. No bother to them at all.
February 27, 2024
Unprompted review
May use AI-assist with repliesRead more
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Very professional
Very professional, arrived earlier than expected with notification too. Delivery was very smooth and the 2 delivery man team were extremely considerate when entering and leaving, tidy as they went quick execution of delivery and removal of waste items. Sofas are amazing, very happy with SCS from start to finish.
February 24, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thanks for your feedback, we will pass that onto the team
Kind Regards
Chris
Online Sales | ScS
Excellent service!
David was professional and helpful without being too "pushy" (which would have sent us running). He secured us an excellent deal for our purchase (thanks also to Liam!).
February 21, 2024
Very impressed
Very impressed by David’s no hassle, no pressure sales approach and his overall friendly and professional demeanour. He explained things very clearly and was very helpful throughout. This is our 4th purchase from SCS Sunderland and it’s always a pleasure.
I’m sure we’ll be back!
Andrew
February 18, 2024
Delivery team spot on!
The delivery team were polite and professional setting up our furniture.
February 20, 2024
Unprompted review
A great service from ScS and their…
A great service from ScS and their delivery team today, the two delivery lads Mick & Goffy were very polite, courteous and efficient at their job, they phoned ahead to make us aware of their arrival 15/20 minutes ahead, overall a good service.
Also a good word for David in their Sunderland store from which we made our purchase, he too was very helpful.
February 20, 2024
Unprompted review
Pestered by head office to give a review
My experience is I have been pestered by SCS (central office) to give a review. Although, I haven’t yet received the furniture. Why???
February 12, 2024
Reply from poltronesofà - Sunderland
Good Morning Philip,
Thank you very much for taking the time to speak with me this morning.
Again we are very sorry for your experience so far and apologise sincerely for any inconvenience caused by these emails.
We do appreciate your comments and feedback and will ensure that this is received by our teams to help us improve moving forward.
Once your order is ready for delivery then we will be in touch to arrange the first available delivery date for you.
Take care and we look forward to speaking with you again.
Kind Regards,
Lynsey - ScS Social Media Team
Good service
John Galloway helped me and my son to buy a new corner sofa.He was very knowledgeable and would certainly recommend speaking to him on line.Thank you.
February 18, 2024
Unprompted review
The men were very friendly and helpful…
The men were very friendly and helpful i would recommend them to everyone x
February 13, 2024
Unprompted review
Good experience
Salesman was attentive and informative. Wasn't sure what I wanted so he took the time to answer all my questions. Friendly not pushy
February 8, 2024
Showroom well worth a visit.
The ScS showroom at Sunderland were well stocked with carpets when I visited. John was extremely helpful in selecting some and in arranging a carpet fitter to visit. Independent carpet fitter was professional, worked to a high standard and tidied up after himself. From first visit to installation it was just a little over two weeks. Many thanks for such a pain free experience!
January 29, 2024
Guys were helpful and put chair…
Guys were helpful and put chair together no problem.
The problem was that I only received the chair the guy contacted the company who said the rest was to delivered in March! This is annoying as the lady that dealt with us said it would all be delivered at the same time and I've got my old furniture collected so have only one chair till March
February 13, 2024
Unprompted review
Paul was brilliant to his time and gave…
Paul was brilliant to his time and gave us his full attention and was honest in his assessment in what would suit our needs. Would highly recommend SCS
February 12, 2024
Unsatisfactory
My sofa and chair was delivered as advised. The men put all part’s together . Unfortunately one part of sofa was not connected properly. None of the Velcro fasteners on the arms back of seats and back of sofas were fastened. Luckily a friend noticed and corrected this for me as I couldn’t manage . I did take photos if you would like to see . Very disappointed
February 9, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Good Afternoon Margaret,
I hope you are well and thank you for taking the time to leave us your review.
We are very sorry to see that your furniture was not connected correctly on arrival and please accept our apologies for this.
I am pleased to see that you were able to have this rectified with a friend however if you would like to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can ensure that your feedback is passed on to our Distribution Centre manager.
Kind Regards,
Lynsey - ScS Social Media Team
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