poltronesofà - Sunderland Reviews 

1,015
TrustScore 4.5 out of 5

4.3

Borough Road, 0, SR1 1PT Sunderland, Tyne and Wear,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on. I used the website online to make my order and it was very simple to c... See more

Company replied

Rated 5 out of 5 stars

The whole was almost a delight until day of delivery. I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened!... See more

Rated 5 out of 5 stars

Excellent service. We were unsure what sofa we wanted when we first went in-store but got expert help & advice from John. His outstanding knowledge helped us choose the right sofa for us. The rest o... See more

Rated 5 out of 5 stars

Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The pack... See more


Company details

  1. Furniture Store

About poltronesofà - Sunderland

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Borough Road, 0, SR1 1PT, Sunderland, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,015)

18,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and Style

The two seater and three seater Vito Italian sofas are excellent quality. After two weeks we can see they add quality and style to our living room. Many thanks SCS Sunderland.

April 15, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

John was very knowledgeable

John was very knowledgeable, guided us when we weren’t sure, nothing was too much trouble. Awaiting sofas - 12 weeks only downside, will follow up with a further review once we have received them.

April 13, 2024
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The two lads Bobby and Kai were so…

The two lads Bobby and Kai were so helpful.
I believe they went above and beyond with arranging the furniture and explaining care.very well done.

April 9, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The lads that delivered sofaswere great…

The lads that delivered sofaswere great couldn't fault them very pleasant nice lads wouldn't shop at scs again terrible experience worst I've ever had would never buy anything from scs again haveing to pay same price same price for 2 seater and 3 seater plus 400 pound on top of what paid as changed the colour of fabric from samesample pack ordered items 30th of January ordered a carpet on the day I went in shop to change colour of settee they checked to make sure everything was in stock ordered it on understanding carpet would be fitted then settee would be delivered nno carpet in January 29th when I was supposed to get it new date Feb 28th phoned up 26th Feb it was in van on way to distribution centre but someway along the road it must of disapeared new date was 2nd April no phone call so we went to shop next day were told date was 5th but was definatly 2nd anyway 5th came got phone call saying carpet was delivered to distributors on the 2nd and was faulty was asked if wanted to order another Nothank you went elsewhere ordered carpet sat found out was in stock monda fitted Thursday scs can stick it plus settee was wrong fabrick but liked it

April 12, 2024
Unprompted review
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Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 1 out of 5 stars

DO NOT BUY FROM SCS

Sofa took 4 months to arrive drivers identified a fault when installing arrange a visit from emmiera through scs Engineer arrived named Tom absolutely stinking of BO identified the manufacturing fault with the sofa but completely failed to pass this on to the supplier was on the phone trying to get report from scs not even they could get it for 2 weeks?? It was complete surprise to us when we i called scs to say they didn’t find anything wrong WHAT A COMPLETE LIE from emmiera Another appointment is booked now. Complete waste of time for both the parties involved.

April 10, 2024
Unprompted review
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Reply from poltronesofà - Sunderland

Good Morning Mr Pearce,


I hope you are well and thank you for taking the time to leave us your review.


We are very sorry to see that you have concerns with your furniture and that the outcome to the technician visit was not as expected after this was completed.


I can see from your comments that we have arranged for this to be inspected again, if you require any further help then please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk.


Kind Regards
Lynsey
Customer Experience | ScS

Rated 5 out of 5 stars

Just had my sofas delivered the two…

Just had my sofas delivered the two delivery men couodnt do enough for me set my sofas up very pleasant rang 25 mins before they arrived to very happy with the service D Haga. And S.Diteh very pleasant delivery men I live my new sofas

April 10, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

From start to finish I couldn't have…

From start to finish I couldn't have been happier with the service ending with the delivery. Both Kai and Bobby were really helpful and professional. They treated us and our home with the utmost respect and were two really nice, pleasant guys.

April 9, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The member of staff was very helpful in…

The member of staff was very helpful in helping me choose my sofa. I went in with a one in mind but quickly changed my mind. Thanks to her advice on the products.

April 2, 2024
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Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Friendly crew with good communication…

Friendly crew with good communication about delivery.
Very pleased with the service. Thank you.

April 3, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

DINING CHAIR - WHITE

On time as usual

April 3, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great easy experience from start to finish

Ordering was easy website is easy to navigage. The sales person who rang to confirm order was friendly and informative.

Mainly the workers who dropped it off Marvin and Josh must have been extremely amazing as my partner praised them to high heavens when i got home and he does not usually pay much attention to things like that... keep up the good friendly work lads!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

To be honest

To be honest, everything was fine, customer service, warm reception, I mean everything was great.

March 17, 2024
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very helpful

Liam was really helpful and went out of his way to find what we needed.

March 12, 2024
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Three piece suite

Got the three piece delivered on the 20/3/24 by Paul and Dalton the lads were spot on and very careful while getting the furniture in the house they even went right round the back of the house to get the sofa in without any damage great attitude and very nice to talk to they were absolutely spot on.

March 20, 2024
Unprompted review
poltronesofà - Sunderland logo

Reply from poltronesofà - Sunderland

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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