When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on. I used the website online to make my order and it was very simple to c... See more
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See what reviewers are saying
The whole was almost a delight until day of delivery. I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened!... See more
Excellent service. We were unsure what sofa we wanted when we first went in-store but got expert help & advice from John. His outstanding knowledge helped us choose the right sofa for us. The rest o... See more
Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The pack... See more
Company details
About poltronesofà - Sunderland
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Borough Road, 0, SR1 1PT, Sunderland, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.3
Excellent
1K reviews
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Fantastic service
Bought a bed settee from SCS Sunderland. The store manager was very pleasant, helpful and knowledgeable.
The delivery was excellent. Mick and Goffy assembled the bed settee and removed all of the wrapping etc.
They were polite, respectful of our property and friendly.
Well done SCS
June 4, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
No issues at all
No issues at all. The Sunderland branch of SCS the staff very helpfull went through my sale very quickly .just disapointed at how long you have wait for your sofa to be delivered .
May 25, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The men were very cheerful and… professional
The men were very cheerful and experienced they made my day.
Thank you from Mrs.B Thompson
May 30, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kept up to date with delivery time and…
Kept up to date with delivery time and slot. Mick and Bobby, delivery men, very friendly plus chatty assembled sofa and showed us how to dismantle if needed.
May 16, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The greeting and helpful the best staff in…
The greeting and helpful staff in choosing what we needed, and the courtesy shown towards my mother who is 89 taken there time to show her around.
May 20, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Steven and Stephen were very…
Steven and Stephen were very helpful,polite,friendly and professional, there was nothing they would do as myself and partner are disabled.They took all wrappings away with them,we would recommend them.
May 21, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic experience from start to…
Fantastic experience from start to finish!
Easy to order. Customer services were just lovely when I needed to change deliver. Half hour deliver slot was just beyond amazing these days! And the deliver guys were spot on and so kind with my old dog. Perfect sofa too - can’t forget that!
May 17, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New Sofa
Delivered on time. Friendly and efficient drivers who set up all furniture and removed all packaging.
May 14, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly lads and excellent…
Very friendly lads and excellent customer service.
May 14, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant service and thanks for…
Brilliant service and thanks for delivering in one piece
May 9, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Above and beyond with helpfulness
The two lads that delivered our furniture were so friendly and very good at they job we love our new three piece and definitely would recommend SCS
May 8, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
paul looked after myself and linda from…
paul looked after myself and linda from walking in the door. explaind all the suites as we live in a tower block and might have difficulty getting it in the lift. even helped the next day when i change mind about colour.
nothing seamed to be a problem ended up we both got sofas
May 4, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SDC-268-895 recliner chair and foot stool
The 2 lads Robert and Kai were fantastic helped move the old recliner out the way and outside the house, fitted and demonstrated the new chair and fine tuned the location for maximum room . Left the place clean and Tidy removed all packing . A credit to SCS . Chair is fantastic too
April 30, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
My furniture was delivered safely and it didn't take long for the men to assemble the sofa and chair.
I'm over the moon with the service .Very friendly and helpful good service
I'm very pleased with my new furniture lovely colour and very comfortable
April 30, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The delivery men were excellent thanks.
The delivery men were excellent thanks.
April 29, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dave at Sunderland Branch was very…
Dave at Sunderland Branch was very helpful and knew what he was talking about. Was patient and understanding and dealt with us without delay.
April 26, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thankyou who looked after me at ScS am…
Thankyou who looked after me at ScS am very pleased what i got
April 20, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service from ordering to…
Great customer service from ordering to delivery. Delivery guys were very polite, efficient and took away all the packaging.
April 22, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Both delivery drivers were friendly
Both delivery drivers were friendly, helpful and really informative.
April 18, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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