When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on. I used the website online to make my order and it was very simple to cho... See more
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See what reviewers are saying
The whole was almost a delight until day of delivery. I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened!... See more
Excellent service. We were unsure what sofa we wanted when we first went in-store but got expert help & advice from John. His outstanding knowledge helped us choose the right sofa for us. The rest o... See more
Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The pack... See more
Company details
About poltronesofà - Sunderland
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Borough Road, 0, SR1 1PT, Sunderland, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.3
Excellent
1K reviews
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I'm done with ScS
I bought a sofa in August 2024 and they told me it was going to be delivered by mid-November 2024. I payed the deposit when I placed the order and was due to pay the rest when the delivery was confirmed. Their website doesn't have a tracking system anymore, it has been off for over a month, and the only contact for customer service is a telephone number that leaves you waiting for over 2 hours without picking up. I received a text message yesterday saying that my delivery was booked for November 26th (next Tuesday), and that I should pay the remaining amount by today, by 2pm, and that I had to call customer service to pay. I called them, spent 2 hours waiting TO PAY THEM, and the call ended without no one picking up the call. I don't want this sofa anymore. I want to cancel this order and receive my deposit back. I don't want to deal with ScS anymore. I'm done. Please, can someone help???
November 23, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Good Morning Miss Monteiro,
I am sorry to hear your order was delayed and that you had to wait to get through to our customer service team to pay the remaining outstanding balance. I can appreciate how frustrated and annoyed this may have made you feel and I apologise for any inconvenience this has caused.
Unfortunately we are experiencing high call volumes due to a new system being installed which has caused issues with our tracking system which is why we have removed it.
Whilst I understand your frustration at calling us to pay the balance your delivery in booked for the 26th November and is still within the expected delivery date therefore we are unable to cancel your order. Again we are sorry for any inconvenience caused by this.
I hope you enjoy the rest of your weekend.
Kind Regards
Laura - ScS Social Media Team
Great experience
In store service (Sunderland) was great.
Delivery team were, fantastic. Was given delivery slot the day before, an email with a more specific delivery time the morning of and a call 20 minutes before arrival. The lads were exceedingly friendly and very straightforward.
Overall, very good experience.
November 21, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS kept me informed of delivery…
SCS kept me informed of delivery progress, despite some delays, the sofa is now here, and it's perfect!
November 20, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery lads
Furniture was delayed but kept upto date throughout. Informed night before of time slot and updated on the day and delivery came as expected. Lads (Mick and Goffy) done fab job, rang 15 mins before due, in and out in no time with no problems and corner sofa is great 😃
November 19, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ordered a sofa on 6 October at Lincoln…
Ordered a sofa on 6 October at Lincoln branch on the understanding that deliver will take place on 8 November. Now in mid November and no idea of when delivery will take place due to ‘technical issues’!
This inefficiency has caused considerable inconvenience and difficulty. Refusing to refund. Sitting on a substantial payment. Terrible for a large company to mislead and inconvenience its customers!
November 14, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Good Morning Harvinder.
I hope you are well and thank you for your review.
I have called and spoken with the account holder this morning and provided an update for the order.
Just to confirm the date initially provided for 08/11/24 was an estimate and so we do advise that this can change by 4 weeks either side as per your terms and conditions.
Your order has now arrived at our Distribution Centre and your delivery scheduled for 20/11/24.
Kind Regards
Lynsey
Customer Experience | ScS
Drivers went out of their way for…
Drivers went out of their way for extreme difficulty in access. Cleared all packing material so helpful
October 24, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery and setting up of furniture
Keeping me informed of the delivery and where the van was on its deliveries.
The 2 lads that delivered were, helpful in every possible way. Friendly and very respectful of my home also kept me informed at all times as to what they were doing. These 2 lads are an absolute credit to the company. The lads were Bobby and Kai.
October 14, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
First Rate…
Two lovely delivery people, polite and courteous,. Rubbish taken away…
All settees setup loverly… First Rate…
Would have given a extra star.. if possible… Excellent…
Very please…
October 15, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Extremely Disappointed with Service and Product Quality
I purchased a sofa from ScS and was initially told that delivery would take place within four weeks. However, my experience with ScS has been deeply frustrating and disappointing. The delivery was delayed multiple times, and I finally received the sofa nearly 120 days after the expected delivery date.
During this time, I contacted customer service several times, only to receive vague responses. Each time, I was told that the delivery would be within “28 days before or after” the contract date. Despite these delays, I decided to keep the order after eventually receiving the product.
To make matters worse, upon receiving the sofa, I discovered that the USB charging port on the side of the sofa does not work at all. This is a clear sign of poor product quality, adding to the disappointment I already experienced with the delivery process.
I have contacted customer service to resolve this issue, but the entire experience has left me questioning the quality and reliability of ScS. From the unprofessional handling of delivery timelines to the faulty product itself, I am extremely dissatisfied. It is clear that ScS does not prioritize customer satisfaction, nor do they provide the level of service one would expect from a reputable company.
Based on my experience, I would not recommend ScS to others. I hope they address these issues to prevent other customers from facing similar frustrations.
October 8, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Good Afternoon Jack,
I hope you are well and thank you for your review.
First of all I am very sorry to see that you have been disappointed in the service received and I would like to apologise for how this has made you feel. This is not the experience that we we would want for our valued customers.
I am sorry to see also that you have come across some concerns with your furniture.
If you would like to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look into this further for you.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
Had delivery from Sean & Paul 1st…
Had delivery from Sean & Paul 1st delivery of the day. Great friendly lads came exactly when they said left no mess and no noise (7am). Great service from scs big 👍🏽
September 25, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nice friendly helpful staff and had a…
Nice friendly helpful staff and had a few sofas from this store as I think they're good quality for a reasonable price
September 6, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thankyou Steve and Craig!
Thankyou Steve and Craig! (Sunderland)
Delivered my furniture on time, both of you were friendly and helpful and I appreciated the courtesy call - all in all a stressless experience
Tracking system is excellent also.
September 12, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Bobby and Kai done a very good job…
Bobby and Kai done a very good job delivery my sofa quick clean and tidy and very helpful very pilot
September 7, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful,and polite delivery Men.
Very helpful,and polite delivery Men.
They set up my sofa In quick succession, whist providing a curtious professional service.
September 2, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent Service
Delivery to my elderly mum. Excellent ,professional service
Mum was over the moon with the service and product.
September 7, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you Mick and Goffy
My furniture arrived today, the crew were friendly, We encountered a couple of issues getting the furniture into the house, they were calm, thoughtful and extremely patient. The standard of service was second to none. The crew put the furniture exactly where I wanted it, nothing was a problem to them. Fantastic, on time, professional and friendly. Thank you
September 5, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic staff
Fantastic staff, so helpful and always ready with great ideas for the lounge. The store is situated in the city centre, a ideal location for Sunderland and the surrounding area.
September 1, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dave was very friendly and helpful made…
Dave was very friendly and helpful made by the sofa easy
August 26, 2024
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good service in store excellent…delivery
Good service in store excellent delivery. Service your drivers Bobby and Kai were very professional and extremely friendly and attentive
August 22, 2024
Unprompted review
Reply from poltronesofà - Sunderland
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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