poltronesofà - Swansea Reviews 

1,714
TrustScore 4.5 out of 5

4.6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... See more

Rated 5 out of 5 stars

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Rated 5 out of 5 stars

The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... See more

Rated 3 out of 5 stars

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

Company replied


Company details

  1. Furniture Store

About poltronesofà - Swansea

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, United Kingdom

  • 01792 312990

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,714)

17,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I visited the SCS store in Swansea

My wife and I visited the SCS store in Swansea on two occasions before ordering a pair of sofas. At no time did we feel any pressure to buy, but were given great advice on the options available to us.
The sofas were delivered a couple of days ago, and the delivery guys (Russell and Simon) were efficient, friendly and helpful.
All in all, a very good experience.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a large

I had a large, heavy (!!!) sofa delivered today by Dai and Scott, true gentlemen and made every effort to help ensure our sofa made it up the outside stairs. These chaps have strong legs :)

outstanding service

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding delivery!

Dai and Scott really did go above and beyond to deliver and fit this HUGE sofa. They were both polite, friendly, kind and hard working.

They should, however, have been informed about the stairs ahead of delivery and ideally, the sofa ordered should not be sold to customers with stairs in the future as it is just too heavy.

Despite this, these guys put themselves out to get the sofa into our property and we are beyond grateful. Please give them a bonus! Thankyou

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery was great
We were kept updated on time of arrival
Rhys and josh were very efficient and tidy
Really couldn't fault them
Great service and the sofa is fabulous

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Personal ref BDW-084-989

Personal ref BDW-084-989
Simon & Russell were very friendly polite and really helpful,
They are an asset to the company will be again as they were so lovely.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Alan for all his help

Thank you to Alan for all his help, we had a toddler with us and he was so patient. We went in just to have a look at what sofa we would want to get and we left with 2 new sofas. Thank you to all the staff.

January 24, 2025
Rated 4 out of 5 stars

Good quailty furniture

Had good service from the deliverly crew kept us up to date with timings through out the day pleasant boys we did have a delay in our order which should have been with us 3rd january but did not have it until 28th january which was frustrating due cloth we are told by the company otherwise happy with the quailty of the furniture

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Every thing I needed from no receipts…

Every thing I needed from no receipts and no warranty paperwork phoned customer service a few times went to the shop no joy. So at the moment I would not recommend scs for anything

January 28, 2025
Unprompted review
poltronesofà - Swansea logo

Reply from poltronesofà - Swansea

Good Morning Mr Cooper,

I am so sorry to see that you have not received any paperwork from us as expected.
If you would like to send me over a screenshot of your review, along with your delivery address and postcode to socialmedia@scs.co.uk and I can certainly take a look for you.

Kind Regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Entering the Swansea store

Entering the Swansea store, it was spacious, well thought out and the layout was appealing. The central hub where all the staff were waiting felt a little uncomfortable, as if they were all watching you.

Jon, who served us was brilliant, his knowledge and approach was just perfect. His patience with us whilst we continually changed our minds on the style and colour must have been frustrating for him, but he didn't show that in any way. He remained professional and caring. A big thank you to Jon, and we look forward to our new Italian sofas.

January 11, 2025
Rated 5 out of 5 stars

not an easy job but they did it !!

John and Dave were my delivery driver today and they were amazing!! They had a really difficult job getting the sofa in but they managed it and stayed a bit longer than they should have ( sorry! ) lovely polite friendly guys. Thank you so so much!!

January 20, 2025
Unprompted review

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