Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... See more
Location
Switch locationNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices
The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... See more
I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered
Company replied
Company details
About poltronesofà - Swansea
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, United Kingdom
- 01792 312990
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Happy and being ex forces I was…
Very Happy and being ex forces I was served by ex forces guy
April 8, 2025
Excellent
Excellent Customer Service from Store to Delivery. Friendly helpful Staff.
April 8, 2025
Unprompted review
Greated on entry to the store.Was told…
Greated on entry to the store.Was told about the
Sofa materials that were available and country of origin tags explained.
Lovely range of different fabrics and leathers.
Nobody in SCS was pushy or overly trying to get a sale.
We found the design of the sofas we wanted to purchase and the fabric.
The salesperson explained delivery cost and insurance if needed.
Overall a pleasure to shop there.Would recommend.
April 2, 2025
A perfect bespoke design…
Jill at the store helped us to design our perfect sofa as we wanted to replace the integral stools that, on the shop floor example, were stowed away in the side of the sofa. Had we not spoken to Jill, we wouldn't have known it was possible to change the design. Our perfect sofas arrived today and we're thrilled with them. Thanks Jill for spending the time with us and making sure we got exactly what we wanted.
January 18, 2025
Great range of quality furniture and…
Great range of quality furniture and really friendly service. Once purchased, communication of delivery was very good. Happy with the sofa purchased - would recommend
March 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered Sofa on 18th Jan
Ordered Sofa on 18th Jan, Sales team are professional and polite, Thats where the Service stops.
After sales are non existent, Never answer the phone, the only way of talking to someone is to take a visit to the Shop.
The Due date for the Sofa was Feb 21st, still waiting for any update as to when the Sofa will arrive,
March 27, 2025
Unprompted review
Reply from poltronesofà - Swansea
Good Morning Andrew,
I hope you are well and thank you for taking the time to leave us your review.
First of all I would like to apologise for any lack of communication on or part regarding the delivery of your order, I am sorry that you are waiting on an update for this.
Please send us over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.
Many thanks
Lynsey - ScS Social Media Team
Excellent service
Everything from the knowledgable salesman to the efficient delivery men made the purchase of our new sofa easy.
March 27, 2025
Unprompted review
Excellent service Swansea storeff
Availability of staff
Availability of lots of information from the sales man
Showroom set out nicely
March 25, 2025
Good experience in store+delivery men was very good
The staff in store I was happy with...Andy was dealing with me
...he was not to pushy×let me look at my own pace+was there when I needed him...the delivery guys was on time...was friendly+helpfull...overall it was a pleasure
March 4, 2025
Unprompted review
Kind delivery drivers
Just had my sofas today delivered by the kindest delivery boys, Charlie and Alex. They were so helpful and the best furniture delivery I had so far! Thank you
March 13, 2025
Unprompted review
Prompt efficient delivery
Prompt efficient delivery. Polite, friendly delivery men, Alex and Charlie .hHappy to recommend ScS to friends
March 13, 2025
Unprompted review
Paisley 3 seater sofa from Swansea store
Visited the Swansea store on the 28th of December 2024. I was looking for a new sofa and wandered around the store sitying on lots of sofas.
I tried several sofas but as soon as I saw the Paisley 3 seater sofa,I fell instantly in love with it. I took my shoes off and got comfy on it and knew straight away it was the one I wanted. It was so comfortable and looked great too. And to top it off, was on sale at only £499.
December 28, 2024
Unprompted review
Delivery on time
Delivery on time, two nice gentlemen, polite and did great job.
March 1, 2025
Unprompted review
100% recommended!
I was kept informed at all stages when the team would be here to deliver.The lads were polite and efficient.Couldn't have asked for better! 100% recommended!
March 1, 2025
Unprompted review
Ordered suite on 6th Jan,was told to…
Ordered suite on 6th Jan,was told to expect delivery 21st Feb.but haven't heard anything. Tried ringing ,77min wait.Have been to Swansea store this morning, to be told, there's a delay till March 20th.I think I should have been contacted about this.
February 28, 2025
Reply from poltronesofà - Swansea
Good Morning Joy,
I hope you are well and thank you for your review.
I would like to apologise for any inconvenience caused with the delay in your order and the lack of communication. We strive to provide timely updates and apologize for the inconvenience this has caused.
As soon as we have a definite date from the manufacturer we will be in contact to arrange your delivery.
Apologies once again.
If you have any further questions, please email us at socialmedia@scs.co.uk and we will be happy to help.
Many thanks,
ScS Social Media Team
The communication was great regular up…
The communication was great regular up dates trough tx message then a phone call to let me know they would arrive shortly. Both Mike and Lee were friendly and polite.
February 27, 2025
Unprompted review
Delivery guys were friendly and polite
Delivery guys were friendly and polite. were very quick at putting my sofa together. Looks great in my newly decorated room.
February 27, 2025
Unprompted review
Charlie and Russel who delivers my sofa…
Charlie and Russel who delivers my sofa today were very professional and even took my old sofa in another room for me.
February 25, 2025
Unprompted review
The team was incredibly helpful and…
The team was incredibly helpful and efficient. Excellent.
February 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.