Would like to say young lady who we are sorry but can't remember her name but she did buy a new car that morning, she very pleasant & polite & helpful & nothing was too much trouble.

Myself,my son and my daughter visited scs and we were welcomed with a loving smile and we were all offered a delicious cup of coffee on arrival.
One of the sales ladies called Charlotte explained to us that the sofa would be designed with any fabric or leather to our desire, to which we feel in love with a Italian leather 3 seater and 2 seater combo. Charlotte explained and demonstrated how the sofa worked. Due to falling in love with it we decided to go through with the purchase, and now we have our dream sofa on the way. We couldn’t thank Charlotte enough for helping us and we would definitely recommend scs to our friends and family.

Great service from Aaron and Shaun this morning with delivery of my new sofa. Polite and friendly. Set the sofa up and took away all the rubbish and left after making sure everything was working correctly.

I was looked after by a young man called Alex. He was really helpful with what I wanted. He took me round the store to choose what was comfort and style for me, and also discussed the choice of material and pattern I wanted to have. Completely thorough in what I need to add in for protection of my furniture and explained the guarantee process. He knows his job.

Very professional

We made a purchase at your Swindon store where we were very impressed with the store assistant Charlotte she was so helpful and patient in helping us find the right colour and fabric for our corner chaise. Thank you Charlotte
Mr and Mrs Brind

The 2 men that helped us with our recent sofa choice were excellent. They were knowledgeable, patient and approachable. They made the experience fun and exciting.

Really helpful sales person. Not at all pushy with sales just really friendly and knowledgeable.

The customer service from Alex was great and he made the sale. He was knowledgeable and the purchase was easy. Good quality sofas

Very good service from Charlotte in the Swindon store. 👍🏻

Aaron + Shaun were cheerful when they delivered our 2 seater sofa bed. They also took great care of our home when they unpacked it in our chosen room. Highly recommend them. Thanks guys.

Driver and mate kept me informed when they were going to do the delivery very quick and helpful tidying up after themselves really happy pair

Exceptional service, went above and beyond to help get the sofa into my house. Would recommend and will definitely use again

Brought two 2 seater’s and just missed the delivery date for before Christmas. We have had to go into the Swindon store with some questions as they have come to mind. We have met a few managers which all have been outstanding, helpful, friendly and kind. They also have two wonderful ladies working there who also have exactly the same attitude towards customers. I would highly recommend this store to anyone who are looking for sofa’s with a high quality and high quality of staff. I like to take this opportunity to thank all the staff again.

We went into SCS Swindon for a new Sofa the the January sales. We were greeted as we walked around first by Alex who provided information without a pushy sales manner and then later as we walked around Dan provided information as required. As with visits like this we ended up going back to the furniture we sat in originally. Although we were 90% decided we left the store, Dan provided us an email and over the next 24 hours we asked a few questions and received valid and valuable information from Dan. As a result we placed the order with Dan over the phone. An excellent service and would highly recommend Dan and the team. Thank you.

My furniture has not even arrived and I was promised to be delivered by the 20th December I have not even had any notification to say that it is coming. This is very disappointing service I have family coming for Christmas and now have no furniture in my house.

Avoid SCS at all costs!!!

We ordered our sofas since September at the Swindon branch. The sales people guaranteed us delivery in 8 weeks. 3 months later we were still waiting for the sofas . No communication, no updates, zero response after calling their customer services a million times and getting disconnected... Eventually after an awfully long waiting period, the sofas are delivered and alas!! They are too big to fit into our doors!! This is after the sales people had guaranteed us that the sofas will fit into our living room. Long story short, we are having to spend Christmas with our guests sat on the floor. How appalling!! After visiting the Swindon store to request for a change of order or refund they had the audacity to shift the blame on us. They said the order cannot and WILL NOT be cancelled as it is out of their hands. The Manager then suggests we cost share to have their upholster come and tamper with the sofas to make it "FIT" into our living room (sic). If not then we cancel the order and they will keep 25% of our deposit. This is really sickening. They should have had knowledge of their product and advice clients accordingly if the sofas will fit into their living rooms or not before processing any orders. We are absolutely gutted. Definately taking them to court. So while researching on how to go about with the process we found out there is a whole facebook page with 9,700 subscribers all having complaints about them. This is literally a movement. SCS SOFA& FURNITURE COMPLAINTS
The number of complaints is ridiculously high. At this rate there might be no ScS 5 years from now. They better change their mode of operations and put their clients needs first. We are definately proceeding with our complaint and will not settle until it is resolved and a full refund given!!!!

I still haven’t received my armchair ordered 3rd October