All of the three staff there were welcoming and friendly when I came in. I approached Dave about the items I was interested in, as I remembered him from my previous sofa purchase in May. He was inform... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more
When the sofa arrived, they brought it into the house, balanced it on its side but did not keep hold of it so it fell, hit the corner of a piece of furniture and scratched the leather. Did not apologi... See more
Company replied
Excellent experience from Poltrone Sofas. My sofa was delivered exactly when I was told it would be and I love it it’s gorgeous. I ordered the Calboli leather sofas (two seater and three seater). Lov... See more
Company details
About poltronesofà - Team Valley
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
1K reviews
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Would recommend SCS
Would recommend SCS got the recliner we wanted good price delivery was great the guys were champion everything good from start to finish.
April 17, 2025
Unprompted review
Great from start to finish!
Having decided to buy a new sofa the first good thing was being able to visit a dog friendly showroom . As part of the family we wanted to make sure we bought something that suited us all. The staff there were helpful and the selection on show impressive. We were informed when the sofa was ready to be delivered and kept up to date on day and time of delivery as promised. Delivery and installation was excellent. The guys who delivered were polite and efficient. Love the final product. A great experience alround.
April 8, 2025
Unprompted review
May use AI-assist with repliesRead more
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DO NOT BUY from SCS pleaseeee
DO NOT BUY from SCS pleaseeee
You will wait months and months and months ….!
They customer service is zero, you can’t never reach them, very unhelpful, very unprofessional and unsupportive company
March 29, 2025
Unprompted review
Reply from poltronesofà - Team Valley
Good Morning,
Thank you for taking the time to leave us your review, I hope you are doing well.
I am very sorry to ready about the issues that you have experienced with us. I can understand why this may be disappointing for you and apologise for any inconvenience caused.
Please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Many thanks
Bradley- ScS Social Media Team
Two delivery drivers were very helpful…
Two delivery drivers were very helpful and explained everything very friendly
March 14, 2025
Unprompted review
Amazing discount on two settees
Amazing discount on two settees. Delivery service was quick and efficient by Sean and Paul. Our house has an extremely tight entrance, but the temporary removal of the back legs did the job! Would highly recommend and we would happily buy again from this company.
March 13, 2025
Unprompted review
Very happy with new sofa
Very happy with new sofa. Lovely quality and so comfortable. Bobby and Kai delivered product with great care, unwrapped and placed where we asked - even explained swatch for cleaning test and fire label, so every detail covered in a professional and friendly way. Ref SDC-268-895
March 8, 2025
Unprompted review
Excellent review from 116 carrhill road
Bobby and Kai
Both men were very well mannered.
Brought the sofa in without difficulty, we're very careful with door frames etc.
Put the sofa together for me and removed all packaging. Made me experience very effortless.
Very grateful. Thank you.
March 7, 2025
Unprompted review
Reply from poltronesofà - Team Valley
Good Morning Mr Errington,
Thank you for your time this morning, it was lovely speaking with you.
Just to confirm, your order is expected at our Distribution Centre around 13/03/25 and we will contact you closer to the time regarding your delivery date.
Take care and enjoy your day.
Kind Regards,
Lynsey - ScS Social Media Team
Steven and Jake were very professional…
Steven and Jake were very professional and polite, they asked where I wanted them to place my furniture and set everything up for me and showed me how to operate the recliners. I can't praise them enough and would definitely recommend them to anyone.
February 24, 2025
Unprompted review
Delivery. Had to wait a little longer for…
Had to wait a little longer for delivery of 3 piece suite but it arrived on time when got new delivery date
The two lads who delivered it was 5 star and couldn't asked for anything better,very pleasant and helpful
They delivered it and assembled it without any hassle and no mess
Couldn't get two nicer people
Thank you
February 20, 2025
Unprompted review
Delivery
Given it was a very awkward staircase to manoeuvre, the lads did a perfect job in getting the sofa in the house.
February 13, 2025
Unprompted review
Lovely sofas and great delivery
Sofas are lovely and good value for money. Delivery was great! Delivery men Bobby and Kai were really helpful and went out of their way to make sure the sofas were in place and ready for use. Great service.
February 13, 2025
Unprompted review
Ordered a sofa October 24 three weeks…
Ordered a sofa October 24 three weeks later had to go back and choose another as the no longer made our original choice. Was due to be delivered before Christmas. Delivery was cancelled then was due to be delivered January 25. Delivery cancelled still waiting February 25. 186min wait time to phone. Absolutely appalling
February 12, 2025
Unprompted review
Reply from poltronesofà - Team Valley
Good Morning Sue,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry to read that you are waiting on a delivery date for your furniture and please accept my apologies for any inconvenience that this may have caused you.
Please send over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.
Many thanks
Lynsey - ScS Social Media Team
Great service
The guy (sorry didn't catch his name) was very helpful, polite and and made us at ease while being tended to.
We didn't feel under any pressure and the transaction was almost enjoyable.
February 10, 2025
very friendly easy to talk to very…
very friendly easy to talk to very helpful pleasant experiences
February 8, 2025
Fantastic experience purchasing a…
Fantastic experience purchasing a corner sofa and sofa bed from SCS Team Valley. Sean and Paul, our delivery, drivers were great and took the time to lay down some covers on the carpet to keep them clean. Leslie in the store were spot on and incredibly patient with us as we faffed about trying to make decisions! Very impressed with both sofas!
February 8, 2025
Unprompted review
The timing was spot-on with delivery
The timing was spot-on with delivery - we were even shown a map!
The two members, Dalton and Jimmy installed both sofas superbly and went the extra mile.
February 8, 2025
Unprompted review
Excellent Service
Stanley at SCS Team Valley looked after us with our order and always gave us a very warm welcome.
We were kept up to date with the date of delivery and when the date was arranged it was very welcome to be given a one hour window and we were able to track the van on its way. Dalton & Jimmy who delivered the sofas were very obliging, respected our property and were very professional.👍
We are delighted with the sofas as well 😀
February 8, 2025
Unprompted review
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