Staff in shop went above and beyond to help us and the delivery people were marvellous it was a sofa and came in a box and all packaging was taken away after. Marvellous company and would definitely deal with them again and would strongly recommend them

My experience was great i had a few questions but they got answered very well the only thing I could say is that your staff push everything that you offer and it’s quite pressuring and you end up confused and frustrated because you purchase stuff through pressure

The delivery team of Steve and Kyle were brilliant. They could not have been more friendly, courteous and helpful. They get five stars. Unfortunately, the overall experience ranks as a three as they were hampered in their job by a lack of communication from the purchase point to the delivery centre. At the time of the purchase it was clearly pointed out that a large truck would not get through our gates. This proved to be the case and ended up with me having to make three separate journeys in my car to take each part of the sofa down to my house. Had I not had an estate car, the delivery guys would have had to make three trips manhandling the sofa just under half a mile. Better communication is needed between the purchase point and the delivery centre as that would make everyone's life easier

Excellent from sales to delivery thank you .

We received helpful and informative assistance whilst choosing our purchases

The assistant was very friendly and helpful

Resham was very helpful but also gave us plenty of space and time to look around the showroom for ourselves. The new Italian range seem very well made and we love our new sofa!

When deciding on purchasing a new sofa I went to Poltronesofa with my granddaughter we were met by Resham. He was very helpful throughout our visit talked us through the many options available..he was very attentive and knowledgeable. I decided on the two sofa's, and fabric he made the whole process of my purchase very easy, not feeling pressured or rushed into making a decision... I would recommend Poltronesofa.. I would like to thank Resham for all his help, advice, and patience.

We had been looking to replace our sofa and armchair for a while but had yet to get the enthusiasm to decide on the exact style and colour. We entered the Telford store for the first time and were warmly welcomed by Resham who was very informative and knowledgeable. He gave just the right amount of guidance without being overbearing and stuck with the task of showing us a wide selection, ultimately leading us to make our decision and place an order.
Excellent customer service all round and we'd happily recommend the store to others.

Polite profesional cutious excellence prrsonified

Fabulous and friendly!
The staff can't do enough for you.
Mark was very professional and explained everything to me. I didn't feel rushed or pestered into buying. Would definitely recommend.
Thank you

Resham who delt with us was very helpful and asked what we were looking for and showed us different ones ,he made us a coffee and told us all about the different types of sofas ,as we were looking for a leather one he showed us different thickness of leather so we could choose.

I am very pleased with the sofa thank you I will recommend to my friends and family

Everything was brilliant. From stepping foot in the store to the delivery men, we couldn’t fault anything! A special mention to Marc in store who spent a lot of time to help design the perfect sofa for us.

The staff member Mo was very welcoming and told us how everything was organised in the store. He was very professional and polite and we are confident in our purchase

Young lady was extremely helpful and efficient.

Both your staff were very helpful …. I initially visited the store and saw a sofa I liked the lady who’s name escapes me was very helpful and understanding… she seemed genuinely intrigued in helping me by the right sofa ..

I took some measurements and ideas , I returned to place an order with Marc who also was helpful .

It was great to deal with people who understood my needs in terms of what sofa I wanted and how I wanted to pay for them .

Can’t thank them enough… just gotta be patient and wait for delivery now

Great selection of sofa. Non pushy sales person. But when engaged to ask questions, provided all information. Very painless purchase. Looking forward to the delivery

Resham, the gentleman that dealt with me, was very friendly, thorough and very patient with me.

Sales Manager was patient. Listened to my requirements, spent a lot of time talking through options. I have back problems so needed to take my time choosing the right sofa. He went above and beyond, sorry I forgot your name but thank you (Mr Scottish accent.) You really looked after me.