The store staff were excellent. Contacting the company about concerns was ok and quick . Waiting on results of complaints

The sales team were exceptional and really help us to make sure we came away with what we wanted, no fuss everthing clearly explained. Great experince would come back again and definately recomened to my freinds and family.

Victoria at the Telford store contacted other stores in our area to get the sofa we wanted.

From the time we went in to look the person helped us was very knowledgeable and we found what we wanted. Placed order and waited for the delivery and we took delivery yesterday and the two men were very professional and soon had them together.
First class service from start to finish.
I would recommend this company.

We were assisted by Rahima who was very helpful and knowledgeable about the products, she was pleasant and nothing was too much trouble for her. Excellent sales technique not pushy for very informative whilst being very friendly.

All staff were friendly, knowledgeable and professional.

Delivered early, crew were really good, brilliant suite.

Great delivery service. Keep informed of delivery time from early morning.

From the moment I walked into the store I received excellent service.

Marc and the team at Poltron e sofa, Telford were incredible with my partner and I. We visited a few times over a week period to ensure that we were making the right decision. Marc was incredibly patient with us, knowledgable about the products and we have absolute trust in him and the team.

Thank you so much for all your help.

I would highly recommend anyone to choose Poltron e sofa!

From the moment we walked into the Telford store we were welcomed and ably assisted by Resham. He was knowledgeable and patient providing us with information and explanations about the many different items we looked at. Using the knowledge provided we were able to make a purchasing decision we were confident in. In fact he was the perfect sales person.

The lady who attended to us was lovely and helpful, even got us water as it was so hot. We soon found a double recliner with a great choice of fabrics and colours

Delivery was a day late but happy with the apologies. The lads was great setting it all up. Where very happy with the furniture thank you.

Having looked on Poltronas website i came across a reclining chair which i liked,so i went to the Poltrona store in Telford where i was met by a young lady Rahima,she took me directly to the chair in question,showed me how it worked and explained the extras that would come with the purchase,she was very polite and courteous,i then proceeded to place an order for two chairs which i am looking forward to them being delivered.

Our experience was very good! The lady that helped us find our sofa was informative, friendly and went the extra mile to help us get the sofa we wanted for the price we wanted.

Beautiful furniture ,deliver men wonderful, could not have been nicer credit to the company thanks

The salesman was very informative and helpful with any questions we had

A good instore experience. Rahima (?) was very good, knowledgeable but not at all pushy. The price was good (a clearance item) and because it was a clearance item, very quick and efficient delivery. Altogether very good. Quality looks excellent so we are very pleased.

What made my experience great was the warm and friendly greeting I received from Ray. I explained that I had just started to look at furniture and hadn't really decided on anything. It had been about eight years since I had been in a furniture store.
Right from the start of my visit to the Poltronesofa store at The Forge retail park I felt very comfortable with Ray and he did not rush me in any way or try to sway me from any of the furniture
I took an interest in. He explained how your furniture was made and I saw how sofa beds worked from the cheapest to the top of the range.
I initially thought I would buy a double bed sofa bed and a two seater sofa. In the end I ordered the double size sofa bed and a beautiful recliner rocking chair that Ray said I could choose the colour and material to suit both pieces.
Whilst I had a lovely cup of Italian coffee, Ray went through all the paperwork and checks that were needed and explained absolutely everything untill I understood.
Ray was very professional and a mind full of information. He made sure I felt comfortable with my choices. He took time to ensure I was happy and I'm sure he will be the same way with all your customers.
The young lady who was at the reception desk was also ver friendly, beautiful and obliging.
You should be very proud of your staff and the incredible quality of your furniture. I have informed all my friends of my experience at your fabulous store. Thank you.

Saleswoman wasn't at all pushy, explained everything and went above and beyond