poltronesofà - Thanet Reviews 

1,881
TrustScore 5 out of 5

4.8

Unit E Westwood Retail Park, Westwood Road, CT10 2FG Thanet, Kent,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have never bought a sofa from you beofre but the service, the ease and the choice made it very straightforward. Martin from the Broadstairs branch was a very good consultant and spent time with us... See more

Rated 5 out of 5 stars

When i walked through the door penny greated me ,I explained what I was looking for then penny talked me through all the options I could have . I had a good look around found what I was looking for. I... See more

Rated 5 out of 5 stars

From the minute we walked into store was given a very warm welcome.Penny was very pleasant very easy to talk to.Her customer service was excellent and made spending a lot of money a pleasure.She was s... See more

Rated 2 out of 5 stars

Having waited months to take delivery of an arm chair, it arrived covered in the wrong fabric choice. Hours spent on online, emails, phone calls and regular visits to the Westwood store (who kindly a... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Thanet

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E Westwood Retail Park, Westwood Road, CT10 2FG, Thanet, Kent,, United Kingdom

  • 01843 268700

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,881)

17,332 reviews in the last 12 months

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Rated 4 out of 5 stars

Crew delivered chair efficiently

Crew delivered chair efficiently. Unpacked outside so no mess in house. They tested recliner mechanism before leaving. No damage to chair.

Although 90 minutes late we were able to see this on the tracker. They phoned when they were 45 minutes away.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, delivered on agreed date, confirmed before hand and time slot issued on the morning. Tracking app was bang on and delivery was faultless. Settee assembled and demonstrated very well.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and customer care…

Excellent service and customer care from start to finish. In store salesman was very helpful and the delivery team were great. Kept fully informed of our order process and delivery including tracking of the delivery van.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Successful delivery experience

Delivery went to plan except for the manufacturing issue with armchair.
Plenty of notification of delivery time, called by delivery team 45 minutes beforehand. Easily delivered and respectful of home and property.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Penny was wonderful

Penny was wonderful. Very helpful and knowledgeable. Helped my wife and I choose the ideal setup for our lounge and we couldn't have asked for anyone better to see us through our purchase.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Sofa was delivered last week.ive…

Sofa was delivered last week.ive already wrote a review about poor service.ive sent complaint emails last week to scs and also ross butland who's supposed to deal with complaints.

Neither have replied,shocking service,once they have your money they couldn't give 2 fks about your concerns if you have any.

already sent emails to multi email addresses including all my details.

August 9, 2025
Unprompted review
poltronesofà - Thanet logo

Reply from poltronesofà - Thanet

Good Afternoon,

Thank you for contacting us

For me to investigate the issue can you please send me over your account number or postcode in an email to socialmediaexecutive@scs.co.uk

Thanks
Ryan

Rated 5 out of 5 stars

Delivery of sofas

The delivery men were thorough and quick to get the furniture into the house, put it all together and make sure the electrical mechanics were working properly.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Delivery and bang on time

Delivered on time and when scheduled. Communication was excellent as I had a message the night before and then a confirmed time slot first thing in the morning on the day of delivery. so very easy to plan around. The team even called when they were 15 minutes away. On arrival the furniture was placed in our room of choice all with a smile. Great service. Thank you SCS.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ease of purchase

The purchase of the sofa and chair etc we wanted was made easy and we were given all the relevent information we needed.

Stephen was very helpful and pleasant thoroughout.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

SCS sofas

From instore experience to delivery we cannot fault it. Plus added bonus was it was ready about a month earlier than predicted

June 10, 2025
Unprompted review

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