We have never bought a sofa from you beofre but the service, the ease and the choice made it very straightforward. Martin from the Broadstairs branch was a very good consultant and spent time with us... See more
Location
Switch locationUnit E Westwood Retail Park, Westwood Road, CT10 2FG Thanet, Kent,, GB
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See what reviewers are saying
When i walked through the door penny greated me ,I explained what I was looking for then penny talked me through all the options I could have . I had a good look around found what I was looking for. I... See more
From the minute we walked into store was given a very warm welcome.Penny was very pleasant very easy to talk to.Her customer service was excellent and made spending a lot of money a pleasure.She was s... See more
Having waited months to take delivery of an arm chair, it arrived covered in the wrong fabric choice. Hours spent on online, emails, phone calls and regular visits to the Westwood store (who kindly a... See more
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Company details
About poltronesofà - Thanet
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit E Westwood Retail Park, Westwood Road, CT10 2FG, Thanet, Kent,, United Kingdom
- 01843 268700
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Very professional put together our new…
Very professional put together our new settee and handle them has if they were there own .
Well done scs delivery service
Very helpful informative sraff
Very helpful informative staff by Stephen, polite and gave good advice
Crew delivered chair efficiently
Crew delivered chair efficiently. Unpacked outside so no mess in house. They tested recliner mechanism before leaving. No damage to chair.
Although 90 minutes late we were able to see this on the tracker. They phoned when they were 45 minutes away.
Great communication from the start to…
Great communication from the start to the end
Excellent
The delivery was excellent, they were efficient, helpful and very considerate.
Great experience
Great experience, delivered on agreed date, confirmed before hand and time slot issued on the morning. Tracking app was bang on and delivery was faultless. Settee assembled and demonstrated very well.
Excellent service and customer care…
Excellent service and customer care from start to finish. In store salesman was very helpful and the delivery team were great. Kept fully informed of our order process and delivery including tracking of the delivery van.
Penny was very helpful when I was…
Penny was very helpful when I was choosing my sofa and armchair. Very grateful for her help. Unfortunate I had to wait 4 months for delivery.
Successful delivery experience
Delivery went to plan except for the manufacturing issue with armchair.
Plenty of notification of delivery time, called by delivery team 45 minutes beforehand. Easily delivered and respectful of home and property.
Penny was wonderful
Penny was wonderful. Very helpful and knowledgeable. Helped my wife and I choose the ideal setup for our lounge and we couldn't have asked for anyone better to see us through our purchase.
Great service from store to delivery
good service at store all the way through to delivery.
Alex and Jason were polite and considerate when setting up the furniture.
May use AI-assist with repliesRead more
Sofa was delivered last week.ive…
Sofa was delivered last week.ive already wrote a review about poor service.ive sent complaint emails last week to scs and also ross butland who's supposed to deal with complaints.
Neither have replied,shocking service,once they have your money they couldn't give 2 fks about your concerns if you have any.
already sent emails to multi email addresses including all my details.

Reply from poltronesofà - Thanet
Delivery time as expected
Delivery at time expected. Good all round service
Delivery of sofas
The delivery men were thorough and quick to get the furniture into the house, put it all together and make sure the electrical mechanics were working properly.
Great Delivery and bang on time
Delivered on time and when scheduled. Communication was excellent as I had a message the night before and then a confirmed time slot first thing in the morning on the day of delivery. so very easy to plan around. The team even called when they were 15 minutes away. On arrival the furniture was placed in our room of choice all with a smile. Great service. Thank you SCS.
Ease of purchase
The purchase of the sofa and chair etc we wanted was made easy and we were given all the relevent information we needed.
Stephen was very helpful and pleasant thoroughout.
Very helpful delivery drivers no…
Very helpful delivery drivers no problems with the the chairs
My new sofas
They delivered when they said they would, they were friendly and helpful
Very polite and professional guys and…
Very polite and professional guys and puctional
SCS sofas
From instore experience to delivery we cannot fault it. Plus added bonus was it was ready about a month earlier than predicted
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