Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... See more
Location
Switch locationUnit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB
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See what reviewers are saying
Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... See more
Very nice welcome with staff explaining everything we needed to know about the range of fabrics and colours available.
I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... See more
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Company details
About poltronesofà - Tunbridge Wells
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, United Kingdom
- 01915146510
4.5
Excellent
408 reviews
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Customer service was extremely good and…
Customer service was extremely good and the assistant had great knowledge about the product including information on insurance. I was most impressed!
September 4, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS is really good …
The show room was s complete revamped version. Staff were more enthusiastic and knowledgeable. Not pushy. There are some really cool sofas there. Bought one from them
September 4, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and patient support by staff
August 27, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service.
We visited the store to look at sofas with our two daughters on Saturday 8/6/24. Our youngest is autistic and was wanting to try out every seating option. The staff helping us (Ben & Cathy) could see that we were getting a bit anxious about the situation and said not to worry and to let her explore. It is always appreciated when people are understanding of children with SEN and help rather than judge! Once feeling more at ease, we picked out and ordered a lovely new sofa. The sofa was delivered on Wednesday 28/8/24 by a Father and Son duo. Both were polite and helpful. Great service all round. Thank you!
June 8, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady that helped us could not have…
The lady that helped us could not have been more helpful plus the other people in the shop were very helpful as
August 31, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivered successfully and expertly by…
Delivered successfully and expertly by the dismantler, Darren and his partner.
August 28, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
very helpful and friendly staff
We would like to thank Adele at the Tunbridge Wells branch, for being so helpful over the bank holiday weekend, yes we spent 3 days in and out of the shop, she helped our daughter buy a new sofa for her flat, which was not an easy task and also helped my husband and I buy a new sofa as well. Well done Adele for being so helpful and patient.
August 26, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Eldwick sofa
Spent a considerable amount of time at their Tunbridge Wells store. Customer service from Cathy was exceptional. She guided us through the process of choosing the right sofa. Beautifully Italian made product with lots of colours and textured fabrics to choose from.
August 25, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ben and the staff, Tunbridge Wells.
Ben and the staff were very patient and helpful, even phoning around other stores to check other possible solutions to what was available in store.
Could not fault the staff
August 4, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very nice and helpful Manager and staff
Very nice and helpful Manager, Cathy and assistant Ben. Friendly team and very helpful. I had a good experience shopping with scs , will continue to do and will recommend to friends and family!
Many thanks
July 26, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great staff very professional gave an…
Great staff very professional gave an overall positive experience :)
Highly recommend x
July 21, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good experience excellent salesperson
Were not rushed into making a purchase. Everything was explained including Guarantees, operation of the controls, and options for configuration of seating.
The salesperson was helpful, patient and friendly
July 22, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nathan is extremely helpful and…
Nathan is extremely helpful and professional. His product knowledge is excellent and he helped us to find the perfect sofa set for our new house. We are very pleased with the sofa we received and the service Nathan has provided us. Highly recommend scs and will be using for any future purchase.
July 13, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My husband and I visited your shop in…
My husband and I visited your shop in Tunbridge wells where we were greeted by a lovely lady called Claire she was so helpful and knowable, she found us a lovely sofa that met all are needs she is a credit to your company.
July 10, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nathan - friendly member of staff
Nathan was the member of staff who greeted us as we walked in the store. He asked if we were looking for a sofa. We were and I told him what we were looking for. After searching on his tablet I came up with what I was looking for on my phone. Unfortunately it turned out that what I was looking for was an online exclusive. I told him I wouldn’t buy anything without sitting on it first. He voiced that he understood. He asked me what budget I had and we went from there. He was thorough in explaining the types of padding used for each sofa I looked at. I had in my mind what I wanted and he was able to show me furniture that was relevant as opposed to looking at everything. He wanted to sell me extras which I declined and wasn’t pushy trying harder to sell them to me. He explained clearly when my furniture could arrive and was happy with his explanation. I told him we had already had a bad experience with another furniture store. He told us our purchase was British and made in York which I took as being more reliable.
July 9, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A great welcome
A great welcome, no pressure, very helpful and knowledgeable service from Nathan which resulted in a very pleasant visit and the purchase of what we wanted.
July 4, 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing
Amazing Delivery crew so helpful
Start tracking them to delivery
Men polite helpful
July 3, 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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