This is the first time I deal with this company. They dealt with me well and the employees treated me well. Now my English is weak. They treated me kindly. It is a wonderful company and good employees.

If I had the opportunity to turn back time, I would never have gone to this store. We ordered a sofa bed on September 1, we were promised to get it in November. Instead, they delivered it on December 7. The sofabed did not match the quality, the sleeping were at different levels (about 10-15 cm difference), and the color was much darker than in the store. The delivery guys said that they will take the sofa back without any problems. I immediately wrote an email with a request to refund my deposit or repair the sofa, because my parents were supposed to arrive soon and they needed somewhere to sleep. No one replied to me. On December 15 I called the customer service. They said that the sofabed was not delivered to us, and it will be delivered only on December 16 and they do not know anything about the return. As soon as they find out, they will call me back. Another 10 days passed. I called the customer service again, I was told that the sofa first needs to be inspected, then since it is the holidays, no one will do it now. They'll contact me again soon. Of course, no one contacted me and did not respond to emails. On December 29, we went to the store and explained the situation, they promised to find out what's going on and contact us the next day. And again, no one called. On January 7, I called the customer service again and asked what was going on. They said that the sofa is being inspected and they will call me back within a week. Guess what? Nothing. I rang to citizen advice bureau and explained the situation. They said if the company can't provide a repair or replacement withing 30 days we got the right to ask for refund. We could not stand it and went to another store and bought a sofabed, because our parents need somewhere to sleep. I called customer service on January 12 and said that we could not wait any longer and bought another sofa. Therefore, I want to get my deposit back. They said they will contact me within 3-5 days. Today is January 26. Where is my deposit??? I had 4 different sofas and chairs from different companies and never ever had such a horrible experience. Please people, avoid them!!!

Cathy the sales person was very helpful. She was very knowledgeable about the sofas we were interested in. Demonstrated there use. Took us through on finances, how long delivery would be. Generally I was very satisfied with the service we received in the shop, and now I am looking forward to our purchase.

Visited the Tunbridge Wells, North Farm, store and was greeted as soon as we walked in. Showed the salesman a pic of the sofa I like and he took us straight to it. Went over all the options for colours and sizes and didn't try and do a hard sell at all. Was a great experience from start to finish. Signed paperwork and hoping that the next stage of a good delivery and experience with the sofas is just as good.

I realised my order was a mistake less than less than 12 hours after my order was made in store. I requested that it be looked into for a potential refund and I was told that this is not possible.

I understand a couple days to a week after the original order however when I raised this within 24 hours. I was passed from the store to customer service then back to the store.

I was then advised I would have a call from 2 people within the Tunbridge Wells store where I bought my item. I was never contacted by them.

So far so good. Cathy the sales lady was amazing. Sofas not arrived yet so can’t review the rest of the service yet

We ordered a sofa then a week later we went back as we had changed our minds the service we received was great. Since then the service has been shocking. Left it a couple of days and thought still don't have confirmation we had changed the order. Spent the next week ringing every day different hours of the day to try and speak to someone but average wait time was 80mins + (not helpful in an hour's lunch break). Tried the ring back service but rang back way after estimated time frame so missed the calls. Tried tracking the order but just said tracking doesn't exist ( not helpful) after spending hours on the phone and not getting anywhere or randomly get cut of after waiting over an hour ( yes this did happen more than once!!) I decided to give the store after spending ages finding its number a ring. I spoke to a very helpful gentleman who said after giving him our details yes he could see our order had been changed no the store doesn't send an email with details to say the order has been changed asked why and he said apparently it's not something we do ( not helpful so actually if I don't receive confirmation how do I know it's been changed). I said when I tracked it it came up with ordered number doesn't exist he said ya it won't because you have changed the order so it changes the order number so without that confirmation email (which you don't get) I don't know the order number has changed as don't have that email to confirm order has changed I can't see my order, track my order or do anything. This has been a massive stress for over a week that could of been avoid if you just send confirmation email that the order has been changed. If you order anything from anywhere and you amend the order you always get confirmation of your changes so why do you believe this is not needed. I'm afraid the overall experience has left me feeling very bitter about the whole thing and honestly don't think I would ever order anything again.

Adele was very helpful and attentive. Would have given 5 but a bit concerned that she initially followed us around the showroom a bit too close. Very polite and attentive though and knew her products.

Your staff are too pushy. We went there to buy a sofa but spent most of the time telling the staff that we did not need constant following around a d talking to when we hadn't even asked a question. Your furniture sell its self, no need for the pushy selling staff.

Can’t give a zero!
Wrote a five star review on our sales lady but since we have heard nothing. Not even the store can get info!!
Sofa due in 29/11, store advised due in 6/12. Now the 16/12 and nothing!
You send me a request to review a sofa I do not have. Shows your attention to due is poor!
Not a happy customer and if I had done my homework before purchasing I would have seen similar reviews!
Thank goodness most of my furniture in my house comes from Furniture Village. At least I could check on the status of my order and they were reliable!

order just one chair in october but not being delivered until 17/01/2025 yet all the adverts in late October for sofas/chairs delivered by christmas

As I sit here writing this, I’m wondering how all of a sudden the reviews are all 5-star. We ordered our sofa on the 7th September and given an estimated delivery date of the 8th November. On the 2nd of December after no communication from SCS, I waited on the phone for 2.5 hours, and had to do callback in the end. 4 hours later they called back and was told not all of our items had arrived. They were due to arrive on the 10th December and we booked delivery for the 14th. Well, the 14th is here, no communication AGAIN, not even to cancel. Was told on the phone we would be told on the day what time they were coming but as it’s now the afternoon, I’m guessing that’s not happening. So as I sit here on my living room carpet as we had our old sofa collected, I would like to know what is happening and when to expect delivery. Will be an interesting Christmas with all our family around and nowhere to sit. I’m only giving one star as no option to give zero. Couldn’t fault the store team as they were really helpful when making our choice. It’s just a shame that the aftercare is nonexistent

Staff are very well trained on their products. No question was a stupid question. Not pushy but always there if a question needed answering

Scs have asked me to leave me review after purchasing a sofa. At present we haven’t received the sofa that was due at the end of November. We brought it in September and was promised before Xmas. At present they keep fobbing us off with excuses as to why the sofa hasn’t turned up yet. Can’t get hold of customer services so have had to visit the store again. The store don’t know if it’s even been made yet. We have to wait til end of the month to cancel the order but that doesn’t help us out as we’ll have to order another one and wait again. I wohnt be using scs again, if your In doubt visit their complaint page on Facebook to see all the glowing recommendations from other fed up customers.

We don’t have the goods yet we were hoping to get it end of November but no one can tell us when it’s going to be in.
We have family coming for Christmas and no where to sleep them.

The server was very nice showed me all the sofas that fell into my wish list. Very patient with me.

Very helpful and informative
Nothing to much trouble
To help us choose

The person that helped us was knowledgeable and directed us to exactly what we wanted.

Good Sales team, knowledgable,and not to pushy.