The lady that served us was informative and helpful in purchasing our recliner. All options were discussed with us regards making payment plans etc. Happy not to be pressured into buying any items th... See more
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
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See what reviewers are saying
Great experience from the day we stepped into the shop. Lovely sofa delivered a week before due date. Fantastic delivery service with regular updates on time. Lads who set up the sofa were efficient... See more
The customer service and the ease of order was outstanding. My only issue was I was not made aware of increased costs of choosing different fabrics for my sofa until I got home and checked my receipt.... See more
Company replied
We were made welcome on arrival, given space to browse, and was assisted very well when required Once we finally decided on choice of sofa and footstool, any enquiries were explained no problem Be... See more
Company details
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
4.6
Excellent
1K reviews
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Easy to order.
Easy to order.
A little too long on wait (waited 11 weeks)
Great delivery
24 hours in my house and we love it so far...
July 11, 2026
Reply from poltronesofà - Wakefield
Good Afternoon Wajiha,
I hope you are well and thank you for taking the time to leave us your review.
I am very pleased to see that you had a positive experience however I am sorry if the delivery was a little longer than you may have hoped for.
All furniture is made to order which is reflected in the lead times that we provide. Its great to see that your delivery went smoothly and you are happy with your furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and so efficient
Very friendly and so efficient. Once built in a flash they helped us move it around for the best fit. 10 out of 10 a credit to your company.
July 11, 2026
Upon purchasing my new sofa in store we…
Upon purchasing my new sofa in store we was told by staff that the sofa we chose was re-designed and built to fit through a standard door, which turned out to be very untrue when the delivery guys attempted delivery. Before the delivery guys even attempted to get the sofa through the door one of the guys said "please tell me you have double doors around the back" before stating that there is no way this sofa will fit through my front door. He then proceded to tell me that this has been an ongoing problem for a long time now, (approximately 3 years) and that the delivery company he was working for has contacted Poltronesofa numerous times about this problem, asking them to refrain from telling customers that this style of sofa will fit through a standard door. We was told upon purchase of the sofa that should there be any problem getting the sofa into the property an upholster team is available to dismantle and rebuild once in the property which would cost £200. After the failed attempt of delivery I visited Poltronesofa immediatly to arrange for the upholsterer to solve the issue as I have a newborn baby and could not be without a sofa. I was then told by the same member of staff that originally sold us the sofa that the cost would be £250-£300 for the upholsterer as the upholsterer had changed his prices within the last month, I felt I had no choice but to pay that price as I needed the sofa as soon as possible. I then spoke with the upholsterer while he was at my property to which he then told me that his prices had been the same since the end of the covid-19 pandemic and he was very familiar with the lady that arranged the upholsterer and sold me the sofa, he told me that he has had numerous problems with her before. He also claimed that she is well aware of his prices and has been for quite some time. Seems to me she is just a persistant liar, false advertising prices and services just to make a sale. Overall I'm over the moon with the sofa. The upholsterer team was very professional, polite and extremely skilled. As for the customer service in store, shame I cant say the same for her. Very dissapointing and unprofessional. Maybe some retraining of staff is in order to prevent future customers feeling slightly scammed just like myself.
July 9, 2026
Reply from poltronesofà - Wakefield
Good Morning Mr Stephenson,
I hope you are well and than you for taking the time to leave us your review.
I am sorry to see that you are disappointed with the service and information provided in store when your order was placed and can appreciate any frustration around this.
I will ensure that your details are passed on to the store to make sure that they are fully aware, especially regarding the upholsterers charges, and to help us improve our customer experience moving forward.
I am pleased to see that you are happy with your furniture now that this has been delivered for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The crew who delivered the suite very…
The crew who delivered the suite very pleasant and knew what they were doing excellent work.
July 8, 2026
Very professional and knowledgeabl. …
Very professional and knowledgeable lady who helped us in choosing the right product for us. Very helpful indeed, and a very good showroom lots to choose from.
July 7, 2026
friendly people very helpful i love…
friendly people very helpful i love bottles of water very nice ☺️
July 2, 2026
Attentive and friendly experts
Susan was very attentive, listened to what we wanted and made recommendations to suit us. Great in-store experience, everything was explained and we felt confident we were making the right choice purchasing from poltronesofa.
July 2, 2026
Sofa delivery Very helpful with letting us no about…
Very helpful with letting us no about arrival exellent on delivery
July 2, 2026
It took a while for a delivery date but…
It took a while for a delivery date but the procedure was straight forward
July 2, 2026
Customer service 🤩
Welcoming, friendly service from Susan. Extremely helpful and great experience.
July 1, 2026
Great service from start to finish
Great service from start to finish. Susan was so helpful and informative.
June 27, 2026
Reply from poltronesofà - Wakefield
Good Afternoon Mr Cassar,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with in store and were happy with the service.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
Both men were very professional
Both men were very professional, polite and friendly, and answered any question I asked them ,they were fast ,they made it look very easy ,I'm very pleased with everything.
June 26, 2026
Great experience your staff were very…
Great experience your staff were very helpful indeed
June 25, 2026
“Manny”
“Manny” in the shop was so knowledgeable and personable. He is a great asset to your company
June 23, 2026
Delivery guys very good
The sofa is very comfortable. The delivery guys were very friendly and professional
June 19, 2026
Reply from poltronesofà - Wakefield
Ciao Mr Lee,
I hope you are well and thank you for your review.
I am pleased to see that you are happy with your sofa and found the delivery team to be friendly and professional.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
We enjoyed our experience with your…
We enjoyed our experience with your colleague who was very nice and helpful thank you for your help and time from Mr Dean Gregory
June 16, 2026
The lady who severed us was first class…
The lady who severed us was first class we got amazing service whould recommend any one to shop there and the sofers which we brought two are just amazing love the Italian look they will go fabulous in are home when delivered in sept 👍
June 18, 2026
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