The lady that served us was informative and helpful in purchasing our recliner. All options were discussed with us regards making payment plans etc. Happy not to be pressured into buying any items th... See more
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
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See what reviewers are saying
Great experience from the day we stepped into the shop. Lovely sofa delivered a week before due date. Fantastic delivery service with regular updates on time. Lads who set up the sofa were efficient... See more
The customer service and the ease of order was outstanding. My only issue was I was not made aware of increased costs of choosing different fabrics for my sofa until I got home and checked my receipt.... See more
Company replied
We were made welcome on arrival, given space to browse, and was assisted very well when required Once we finally decided on choice of sofa and footstool, any enquiries were explained no problem Be... See more
Company details
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
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Our salesperson was really helpful
Our salesperson was really helpful. Wasn't pushy which is what I like.
The young lady was very pleasant was…
The young lady was very pleasant was knowledgeable explained everything clearly.
Nahida was so lovely
Nahida was so lovely, she kept coming over to check in but wasn’t overbearing or hovering. She was also as excited as I was when I got accepted for credit. She also helped me figure out a way to sort my deposit on that day, if it wasn’t for Nahida, I wouldn’t be getting my dream sofa. Absolutely amazing service!!!
Tracy the sales lady was wonderful
Tracy the sales lady was wonderful , didn’t pressure us . Left us to look at sofas and was there for any questions . Highly recommend Tracy.
Very helpful staff very polite and knowledgeable she couldn’t of done…
Very helpful staff she couldn’t of done more for me
The experience in the shop was great
The experience in the shop was great, as was the delivery.
Down to earth staff
We were served in store by Gayle who was down to earth and helped us find exactly what we were looking for. The delivery drivers were great, helpful and respectful of our home.
My only gripe was the manager trying to push for add ons whilst we were shopping. I get thats part of the job but I am not a fan of pushy salesmen.
We visited today and as soon as we…
We visited today and as soon as we walked into store Susan greeted us she explained us around the store all the different options we had and helped us with all the things we wanted in a sofa she was very pleasant to deal with excellent customer service
Nahmda was lovely with us
Nahmda was lovely with us, very helpful and dealt with us perfectly! Thank you!!
May use AI-assist with repliesRead more
Shocking
Shocking
My husband is disabled
They came in dumped the furniture and ran
Hie the hell I’m supposed to now lift a huge corner suite to put the feet on is beyond me

Reply from poltronesofà - Wakefield
The men who brought it were very helpful
The men who brought it were very helpful and very knowledgeable, they made sure it was working before they left.
A great experience right from ordering…
A great experience right from ordering our sofa in the showroom to final delivery..
Very professional staff..
A minor flaw was the online tracking service, which shows progression of your order progress from manufacture to delivery to the warehouse.
This stopped working close to the due delivery date...😮
(Our order disappeared from the online service...)
After a call to the helpline we were reassured by staff and the order was completed a week later... 👍
Two very polite friendly lads
The two lads were very friendly & polite. They were very careful bringing my two new sofas into my front room, making sure they didn't mark the door or doorframe. They put the sofas together very quickly. They certainly knew what they were doing. They positioned the sofas exactly where I wanted them & made sure the recliners were working properly. They also cleared away all the wrapping bits as well
Outstanding customer service
The 2 men that delivered my sofa this morning were Amazing, fantastic customer service and very helpful!
Had a great experience purchasing our…
Had a great experience purchasing our new sofa, AJ was very helpful :)
Visited SCS Birstall and helped out by…
Visited SCS Birstall and helped out by MK very professional and helpful went through everything with me would definitely recommend 10/10
AJ at Birstall Leeds was very helpful…
AJ at Birstall Leeds was very helpful and professional and was very informative which helped us out to buy a new sofa.
Liane at the Leeds store was fantastic…
Liane at the Leeds store was fantastic today. So helpful and made the buying of sofas a quick and easy experience.
Thank you Liane
Brilliant service from purchase to Delivery.
Our experience with SCS has been excellent.
From the really lovely lady who helped and advised us with our purchase to the fantastic delivery men.
They were so friendly, helpful and they couldn't do enough....we were very impressed with them.
I would definitely recommend ScS. Excellent quality of service from start to finish.
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