poltronesofà - Wakefield Reviews 

1,484
TrustScore 4.5 out of 5

4.6

Westgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The lady that served us was informative and helpful in purchasing our recliner. All options were discussed with us regards making payment plans etc. Happy not to be pressured into buying any items th... See more

Rated 5 out of 5 stars

Great experience from the day we stepped into the shop. Lovely sofa delivered a week before due date. Fantastic delivery service with regular updates on time. Lads who set up the sofa were efficient... See more

Rated 4 out of 5 stars

The customer service and the ease of order was outstanding. My only issue was I was not made aware of increased costs of choosing different fabrics for my sofa until I got home and checked my receipt.... See more

Company replied

Rated 4 out of 5 stars

We were made welcome on arrival, given space to browse, and was assisted very well when required Once we finally decided on choice of sofa and footstool, any enquiries were explained no problem Be... See more


Company details

  1. Furniture Store

About poltronesofà - Wakefield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom

  • 01924 203290

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,484)

16,793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nahida was so lovely

Nahida was so lovely, she kept coming over to check in but wasn’t overbearing or hovering. She was also as excited as I was when I got accepted for credit. She also helped me figure out a way to sort my deposit on that day, if it wasn’t for Nahida, I wouldn’t be getting my dream sofa. Absolutely amazing service!!!

April 13, 2026
Rated 4 out of 5 stars

Down to earth staff

We were served in store by Gayle who was down to earth and helped us find exactly what we were looking for. The delivery drivers were great, helpful and respectful of our home.

My only gripe was the manager trying to push for add ons whilst we were shopping. I get thats part of the job but I am not a fan of pushy salesmen.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

We visited today and as soon as we…

We visited today and as soon as we walked into store Susan greeted us she explained us around the store all the different options we had and helped us with all the things we wanted in a sofa she was very pleasant to deal with excellent customer service

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking
My husband is disabled
They came in dumped the furniture and ran
Hie the hell I’m supposed to now lift a huge corner suite to put the feet on is beyond me

January 14, 2026
Unprompted review
poltronesofà - Wakefield logo

Reply from poltronesofà - Wakefield

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that you have been left disappointed in your experience with the delivery crew.

I have tried to call you this morning and left a voicemail.

We have reached out to our Distribution Centre and asked if they are able to come and take a look at this for you and I will try to call you again as soon as I have a response.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

A great experience right from ordering…

A great experience right from ordering our sofa in the showroom to final delivery..
Very professional staff..

A minor flaw was the online tracking service, which shows progression of your order progress from manufacture to delivery to the warehouse.
This stopped working close to the due delivery date...😮
(Our order disappeared from the online service...)
After a call to the helpline we were reassured by staff and the order was completed a week later... 👍

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Two very polite friendly lads

The two lads were very friendly & polite. They were very careful bringing my two new sofas into my front room, making sure they didn't mark the door or doorframe. They put the sofas together very quickly. They certainly knew what they were doing. They positioned the sofas exactly where I wanted them & made sure the recliners were working properly. They also cleared away all the wrapping bits as well

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from purchase to Delivery.

Our experience with SCS has been excellent.
From the really lovely lady who helped and advised us with our purchase to the fantastic delivery men.
They were so friendly, helpful and they couldn't do enough....we were very impressed with them.
I would definitely recommend ScS. Excellent quality of service from start to finish.

December 23, 2025
Unprompted review

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