Frank the Dane was very polite, funny, and very helpful. I managed to leave the store with a new sofa. Thank you

Couldn’t have gone smoother!
Delivery guy were quick and efficient and very polite. Couldn’t recommend scs enough!!

Ordered sofa from Waterlooville branch, and was very happy with service. Sofa came but delivery people could only get one half in. They said someone would contact in 24/48 hours as headrest would need removal, they made it sound easy. No call back so husband contacted customer service. Apparently we must pay £200 for this and I think there is one person in south east who is employed to complete the task. Now just living with half a corner sofa and no ETA on the other half. Would prefer to have been told truth about the issue - might not have agreed to keep it.

Tomorrow, 3rd September 2025, I should get the other half of the sofa corner unit. I've waited an extra 25 days, and it will cost £200. I'll update this if there are any more issues (fingers crossed).

Very helpful

Great service on initial purchase and throughout, Delivered with very helpful and professional driver and installation team, really appreciate the difficult location they dealt with. outstanding dexterity.
All an absolute credit to SCS.

Great communication via text and e mail regarding the delivery slot the day before.
The crew rang on the day to let me know they were less than an hour away.
The crew were professional, friendly and made sure I was happy with the items after unwrapping them and attaching the legs. Well done SCS!!

Jake at the Waterlooville store served us and we had excellent customer service and he knew his stuff. Information received with reference to delivery date and the actual delivery was great too. Having previously not had a very good experience with SCS we thought we would try one more time as this was about 12 years ago. They have changed staff and owners and both the product and service was excellent this time.

Delivery was as expected n kept updated.All packaging was removed but no gliders that I paid for. Lovely staff.

Richard was excellent from the moment we walked in. He greeted us warmly and took the time to listen to what we were looking for in a sofa. He then pointed us in the right direction and gave us space to browse without any pressure. When we stopped at one we liked, he came over and explained all the available options clearly and helpfully. He was extremely knowledgeable and certainly not pushy. Thanks to his attentive and relaxed approach, we found the ideal sofa we were looking for. A really great experience!

We clarified what we wanted and was told that is what we would get. When delivered it was as the display in the showroom which we specified wasn't the layout we wanted. We have have emailed and was promised a phone call. We havent heard back. The sofa doesn't work for us and if we had been told the truth we would have picked something different. Not prepared to waste nearly £3000!

I purchased the Tunstall sofa set from SCS Waterlooville store, Store advisor Richard was very helpful with my choice with no hard sell. He advised me on measurements to go through an awkward small porch before going through the front door.
My sofas were delivered this week which  was just a few days past the estimated delivery time.
Delivery went smooth and delivery crew Neville and Stephen were friendly and professional, sofas were unwrapped and in living room very quickly. I was kept up to date with tracking the whole time and a call from delivery crew 15 minutes prior to arrival. I am very pleased with sofas, they look lovely and arrived in perfect condition, they are very comfortable.
I am very satisfied with the service received from beginning to end.  Thankyou

Frank the Dane gave us friendly and excellent service. He was helpful, knowledgeable and an informative guide to buying our chairs.

Our salesperson was Frank the Dane he was very friendly and pleasent to deal with. would recommend frank to anyone. brought sofas not receiving till sept 19 2025 so can't comment on these

Great service would highly recommend to all very polite and helpful and very courteous at all times respected my property couldn't fault them in any way well done a credit to the company

Went to look at sofas yesterday was left alone to look around at first then when wanted help Frank and Alisa were very helpful in finding me the sofa that I wanted and made the experience of sofa shopping very enjoyable

Excellent service cannot fault the 2 gentlemen who delivered and placed the sofa where required . Kept upto date on delivery time.

We first visited SCS in Waterlooville, along with some other retailers, a couple of months ago when we first thought of redecorating the lounge, to check out the range of sofas available. At the time we were greeted by Marcus who was very friendly/approachable, provided an overview of SCS, how/where the furniture is produced and current delivery timeframe. He let us wander round to view various items on our own before answering our questions.
Having subsequently booked a decorator for early September we returned yesterday and this time were greeted by 'Frank the Dane' who was also very friendly and engaging. We narrowed the choice of sofas down to two and decided to compare measurements and colours overnight.
Today (4/7/25) we returned and were again greeted by 'Frank the Dane' who explained/demonstrated the difference between the two sofas we had shortlisted and patiently helped us choose the type/colour of the material. Having decided what we wanted Frank did a great job answering our questions and going through the necessary paperwork to complete the transaction. He made the whole process pleasurable from start to finish.

My new recliner 2 seated sofa was delivered efficiently. All electrics tested and working.

We had the best experience in SCS whilst looking for our new sofas. We had looked in multiple other places before coming to SCS and we were blown away by all the options in store by having the choice off all materials on any sofa. We were absolutely thrilled with the customer service we received from Richard, he was very knowledgeable and helpful but not pushy at all. We can’t wait for our sofas to arrive! Thank you again Richard!

Initially left alone to browse showroom which was appreciated. When we concentrated on a product of interest Richard and Alisa were very helpful and explained all the options available. We received good detailed advice and were extremely pleased and confident we were making the right decision. Thank you both for a very pleasing experience. Elaine & Bob